Blue Screen of Death After Installing Latest Driver

mike1990 · 07-Sep-2010, 08:17 AM #1

Hello,

I've got a Acer Aspire M1640, when i updated my Nvidia Geforce 9300GE driver as the driver i had was 2008.. i updated it to the 2010 driver. Then the computer was being really slow and the blue screen of death come up. I restarted and it was fine but slow, now everytime i shutdown the blue screen of death comes up saying something about a crash dump then restarts.

Can anyone help me?

Thank you
Mike

Phantom010 · 07-Sep-2010, 10:22 AM #2

Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

Windows Vista

Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

Windows Vista will compress (zip) the file and save the new zipped file in the same location as the original file.

If you don't have permission to do it from the Minidump folder, right-click on a minidump file and select Send To > Desktop (create shortcut).

From the desktop, try zipping the file again.

If still no luck, disable the UAC.

mike1990 · 07-Sep-2010, 10:42 AM #3

Couldn't do that, so i had to copy the files to the desktop and make a folder.

The file is attached

Phantom010 · 07-Sep-2010, 10:54 AM #4

Both minidump files show Pxhelp20.sys as the probable cause. It's a driver used by Sonic Solutions’ CD burning software.

I'm not sure it's even compatible with Vista. I read it was for Windows 2000/XP.

mike1990 · 07-Sep-2010, 10:56 AM #5

How would i fix the BSOD?

Thank you for your help

Phantom010 · 07-Sep-2010, 10:58 AM #6

Try uninstalling the Sonic Solutions software from your computer.

mike1990 · 07-Sep-2010, 10:59 AM #7

I've never installed that software. All the CD burning software i've installed is Roxio Suite 10 and Nero 9

Phantom010 · 07-Sep-2010, 11:02 AM #8

Pxhelp20.sys is known to be a driver for those programs too. Uninstall the one you have.

mike1990 · 07-Sep-2010, 11:42 AM #9

I've uninstalled Nero, i'll let you know if it fixes the problem.

Thank you for your help

Phantom010 · 07-Sep-2010, 11:42 AM **#10**

You're welcome!

mike1990 · 08-Sep-2010, 04:41 AM **#11**

It worked

Thank you so much

Phantom010 · 08-Sep-2010, 08:41 AM **#12**

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