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Can't get computer to reset to factory settings


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event_horizon's Avatar
event_horizon event_horizon is offline
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Join Date: Oct 2010
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09-Oct-2010, 02:44 PM #1
Can't get computer to reset to factory settings
This is a Gateway W350A computer with windows vista.
It has a recover partition on drive D, and I do not have any recovery CD's nor DVD's.

I'm trying to restore it to factory settings, already backed up my stuff. First problem, the Gateway recover center wasn't there so I found it in the computer and installed it. Everytime I open it and choose Factory System Recovery it prompts me to restart the computer. When I do so, nothing happens. Tried from system restore, again the computer restarts and nothing more. Already looked at the recovery partition, the files were hidden and made them visible. However they still have a lock icon and can't get any to run.

I tried Alt F10 as well and that only takes me to BIOS setup. F5 and apparently there should be another option like "Fix my computer" which eventually can lead you to reset to factory settings, however that option is not listed. Only the Safe mode, safe mode with command prompt etc. Tried all the F's and none will take me to anything leading to the restoration.

How can I get it to reset to factory settings? help please.
lunarlander's Avatar
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Join Date: Sep 2007
09-Oct-2010, 03:14 PM #2
Apparently there is a guide of some sort, according to the Gateway site below, called "how to install drivers and software" which also talks about recovery. The link below also links to their tech support chat :

http://support.gateway.com/s/softwar...ge01su44.shtml
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