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I get a black screen, when I restart my computer


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07-Feb-2011, 10:04 AM #1
Arrow I get a black screen, when I restart my computer
I don't have the problem when I first start it.

I ran my anti-virus and anti-spyware.

I did an sfc /scannow with the vista CD and the driver CD.

I still have the problem.

Advice?

Thanks in advance.
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07-Feb-2011, 10:50 AM #2
'We need more information:
Please list:
Make and model of computer
Operating system...
Vicks
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07-Feb-2011, 11:02 AM #3
Dell Dimension C521, vista 32-bit.

I did a Start up repair.

Thanks for answering.
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07-Feb-2011, 11:49 AM #4
Try while computer is booting, continously gently tap the F8 key. This should open the Safe Mode (black with white lettering screen). Use the arrow keys to move up to "last known good configuration" click enter and let the computer do it's thing for booting.
When (If this works) run your security programs again then click on computer, right click on C drive>properties. Select tools tab, click on error checking, This will open a small box, check both boxes. It will ask if you want it to run on next start up select yes then reboot the computer.
This step can take quite a bit of time (have seen it take up to 2 hours) so you will need to be patient...
Let us know how it goes.
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07-Feb-2011, 12:32 PM #5
"move up to "last known good configuration" I did a forced shut down after the black screen and started my computer again. That usually eliminates the ability to use 'Last Known Good Configuration.

click on computer, right click on C drive>properties. Select tools tab, click on error checking, This will open a small box, check both boxes. It will ask if you want it to run on next start up select yes then reboot the computer.
This step can take quite a bit of time (have seen it take up to 2 hours) so you will need to be patient... Is that a CHKDSK ?

Thanks for answering
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07-Feb-2011, 12:41 PM #6
"move up to "last known good configuration" I did a forced shut down after the black screen and started my computer again. That usually eliminates the ability to use 'Last Known Good Configuration.
I don't think this has any effect on the last knows configuration.

I think you are correct about the error report/check disk thing.
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08-Feb-2011, 06:39 AM #7
Quote:
Originally Posted by vicks View Post
Try while computer is booting, continously gently tap the F8 key. This should open the Safe Mode (black with white lettering screen). Use the arrow keys to move up to "last known good configuration" click enter and let the computer do it's thing for booting.
When (If this works) run your security programs again then click on computer, right click on C drive>properties. Select tools tab, click on error checking, This will open a small box, check both boxes. It will ask if you want it to run on next start up select yes then reboot the computer.
This step can take quite a bit of time (have seen it take up to 2 hours) so you will need to be patient...
Let us know how it goes.
Vicks
ok. i did this.

I had a black screen every other time that I turned on my computer, before. Could this be the hard drive failing?

Thank you for answering.

Last edited by Computer Barbie; 08-Feb-2011 at 09:35 AM..
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08-Feb-2011, 12:46 PM #8
Do you mean that you ran the applicationg including the restart, or that you did not restart it?
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08-Feb-2011, 04:50 PM #9
I did not restart it after I ran the chkdsk.
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08-Feb-2011, 04:52 PM #10
Quote:
Originally Posted by Computer Barbie View Post
I meant that I had a black screen every other time that I turned on my computer, before I had this latest incident.
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08-Feb-2011, 05:38 PM #11
run the dell diagnostics and perform a standard test. The dell diagnostics can be found on your dell resource dvd/cd.
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09-Feb-2011, 06:29 AM #12
i ran the dell diagnostics and performed a standard test with my dell resource cd. every thing passed.

thanks for responding.

any advice?
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10-Feb-2011, 07:38 AM #13
Could my problem be failing hardware? My computer is 4 years old and a Dell. A friend's computer's last 4 years on average. They are also dell's.

Thank you both for replying.
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16-Feb-2011, 10:11 PM #14
you do not have any other devices the system trying to boot to?
* Make sure to remove any usb sticks/floppy sticks/cds from the system before boot. Try selecting your hard drive from the boot menu

Verify the hard drive is listed and detected in the BIOS.

*if the hard drive is not listed, try plugging in the hard drive in another computer jumpered as slave and see if you can access the files.
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17-Feb-2011, 08:30 AM #15
i have 2 external hard drives. i have to turn them on before i turn on my computer or my computer will not see the hard drives.

how do i select my hard drive from the boot menu?

how do i Verify that the hard drive is listed and detected in the BIOS?
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