[akchick]

Hello and thanks in advance for your help! Our pc is only about 2 years old and started running slow (and affecting video playback, and now most recently audio as well) several weeks ago. I've done what little I know how to do (defrag, removing unneccesary start programs, deleting files, scanned for viruses, malware, etc)... to no avail.

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
Processor: AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-80, AMD64 Family 17 Model 3 Stepping 1
Processor Count: 2
RAM: 3837 Mb
Graphics Card: ATI Radeon 3100 Graphics, 256 Mb
Hard Drives: C: Total - 236973 MB, Free - 152241 MB;
Motherboard: TOSHIBA, Satellite M305D, Not Applicable, 88048936W
Antivirus: Norton 360, Updated and Enabled

Thank you!

[Cheeseball81]

Hi and welcome to TSG!


Click here to download HJTInstall.exe

• Save HJTInstall.exe to your desktop.
• Doubleclick on the HJTInstall.exe icon on your desktop.
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
• Click on Install.
• It will create a HijackThis icon on the desktop.
• Once installed, it will launch Hijackthis.
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

[akchick]

Thanks Cheeseball...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:03:46 AM, on 4/16/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe
C:\Program Files (x86)\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files (x86)\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Novatel Wireless\MobiLink3\MobiLink3.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hiltonwaikoloavillage.com...livewebcam.cfm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\4.3.0.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\4.3.0.5\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\4.3.0.5\coIEPlg.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files (x86)\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HTC Sync Loader] "C:\Program Files (x86)\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files (x86)\Windows Sidebar\Sidebar.exe" /autorun
O4 - HKCU\..\Run: [MobiLink 3] C:\Program Files (x86)\Novatel Wireless\MobiLink3\MobiLink3.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [AbacastDistributedOnDemand:11] C:\Users\Scotty_Simonson\AppData\Local\AbacastDistributedOnDemand\Node\11\A bacastDistributedOnDemand.exe -r:11 -x:1
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-2887198777-1057067991-3891060738-1001\..\Run: [TOSCDSPD] TOSCDSPD.EXE (User 'Erica')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{D151CA7F-E0EC-4CAF-B600-957FB7A4668A}: NameServer = 209.193.0.2 216.67.0.2
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files (x86)\Jumpstart\jswpsapi.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NovaCore SDK Service (NvtlService) - Unknown owner - C:\Program Files (x86)\Novatel Wireless\Novacore\Server\NvtlSrvr.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 9711 bytes

[flavallee]

The 64-bit version of Windows doesn't play well with HiJackThis and makes it difficult to decipher several of its entries, but it appears that you have a lot of multimedia programs and add-ons installed that are auto-loading and running in the background.

Multimedia programs and add-ons are notorious for doing that during the install process. Most of them can be manually started when needed.

-----------------------------------------------------------------

[akchick]

Thanks Flavallee -

So .... could you please suggest which ones you're referring to, and how to remove them?

Thank you!

[Phantom010]

Did you take that computer to the Geek Squad for the same issue?

[akchick]

No, it's never been to GeekSquad. We don't even have one here.

Erica

[akchick]

Originally Posted by akchick

Thanks Flavallee -

So .... could you please suggest which ones you're referring to, and how to remove them?

Thank you!

[Phantom010]

Maybe your computer was previously owned by someone else? Anyhow, you do have traces of a tool used exclusively by the Geek Squad, the Geek Squad MRI. Or you have acquired it some other way.

Only asking to know a little more history about the computer.

[akchick]

That's strange. We bought this laptop new at Best Buy. Is it this file: "O2 - BHO: (no name) - MRI_DISABLED - (no file)" - and should I remove it?

While waiting for a further response from Flavallee, I have been look at my Task Manager. One iexplore.exe *32, (of SIX), something called System Idle Process, and taskmger.exe seem to be using the most CPU's. Should I remove any of these? I am trying to figure out what all these processes are, but it is difficult.

THANKS!

[Phantom010]

That isn't strange at all. Geek Squad works for Best Buy.

It's normal for System Idle Process to be high, the more the better. When it's at 100%, it means not much is running on that computer, or at least not hogging the CPU.

I would get rid of Norton with the Norton Removal Tool. You can replace it with the free Microsoft Security Essentials.

[akchick]

thank you phantom....

so, should using MSE instead of Norton solve my problems?

and should i remove those six "iexplore.exe*32" files?

thanks!!!
erica

[Phantom010]

The iexplore.exe process is related to Internet Explorer. The more tabs you open, the more iexplore.exe processes.

so, should using MSE instead of Norton solve my problems?

It certainly won't do any harm.

[flavallee]

I'm holding off doing anything until you decide if you're getting rid of or keeping Norton, and if you're installing Microsoft Security Essentials.

---------------------------------------------------------------

[akchick]

Hello again,

OK, so I removed Norton and installed MSE. Helped SLIGHTLY. Overall though PC is running worse then ever (with the passage of time since this last post).

Any further suggestions flavallee?

Thanks for your help!!!
Erica