Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows Vista Windows Vista
Search Search
Search for:
Tech Support Guy > > >

Cannot run windows safety scanner msert.exe


(!)

d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
01-May-2011, 08:55 PM #1
Cannot run windows safety scanner msert.exe
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 108968 MB, Free - 32921 MB; E: Total - 1397 MB, Free - 1053 MB;
Motherboard: Intel Corporation, SANTA ROSA CRB, Not Applicable, Not Applicable
Antivirus: avast! antivirus 4.8.1229 [VPS 081124-0], Updated: Yes, On-Demand Scanner: Enabled

details The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more



Error 5/1/2011 5:54:26 PM SideBySide 59 None

Log Name: Application
Source: SideBySide
Date: 5/1/2011 5:54:26 PM
Event ID: 59
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: dave-PC
Description:
Activation context generation failed for "C:\Downloads\Software\msert.exe".Error in manifest or policy file "C:\Downloads\Software\msert.exe" on line 0. Invalid Xml syntax.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">59</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-01T21:54:26.000Z" />
<EventRecordID>124170</EventRecordID>
<Channel>Application</Channel>
<Computer>dave-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Downloads\Software\msert.exe</Data>


Any help would be appreciated
Byteman's Avatar
Byteman   (Bill) Byteman is offline Byteman is authorized to help remove malware. Byteman has a Profile Picture
Moderator & Malware Removal Specialist with 17,394 posts.
 
Join Date: Jan 2002
Location: NY
01-May-2011, 09:30 PM #2
Are you using Firefox or another browser when you try downloading the safety tool?

Try Internet Explorer if you were.

Can I ask why you have not updated Avast to the newer version? My Avast Free edition is 6.0
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
01-May-2011, 10:02 PM #3
I was using IE for the download. I just clicked Avast Icon and it says 6.0.1.091

Last edited by d1940; 01-May-2011 at 10:36 PM..
Byteman's Avatar
Byteman   (Bill) Byteman is offline Byteman is authorized to help remove malware. Byteman has a Profile Picture
Moderator & Malware Removal Specialist with 17,394 posts.
 
Join Date: Jan 2002
Location: NY
02-May-2011, 04:06 PM #4
I'm curious why there is a difference about the info the sysinfo tool reports for Avast mine compared to yours......so I am also including a screen shot of my "About Avast" window..../.could you do the same?

Mine does not report the 6.0 version....

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 3 Stepping 4
Processor Count: 2
RAM: 2038 Mb
Graphics Card: Intel(R) 82915G Express Chipset Family, 128 Mb
Hard Drives: C: Total - 76253 MB, Free - 49755 MB;
Motherboard: Dell Inc. , 0M3918, , ..CN7082148J04UL.
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
Attached Thumbnails
Cannot run windows safety scanner msert.exe-avast.jpg  
__________________
Mung (computer term), the act of making several incremental changes to an item that combine to destroy it
Donate directly to help the site TSG Library
TSG's Welcome Guide- Tips, Rules, How to use TSG and more!

Last edited by Byteman; 02-May-2011 at 05:56 PM..
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
03-May-2011, 07:36 AM #5
I do not know how to copy the About Avast info. Nothing came up when I tried to highlight to copy.
Byteman's Avatar
Byteman   (Bill) Byteman is offline Byteman is authorized to help remove malware. Byteman has a Profile Picture
Moderator & Malware Removal Specialist with 17,394 posts.
 
Join Date: Jan 2002
Location: NY
03-May-2011, 10:51 AM #6
I posted a screenshot, as a way of showing what Avast has for the version. You get Avast window with that info on your screen, and press the "Print Screen" key of your keyboard once.

Then, go to All Programs> Paint and when it's window opens, in the white blank space right click and select "Paste" which willl copy and paste the picture there. Just hit "File- Save As" at the top of Paint's window save the file as a .png or .jpg picture file somewhere like in My Pictures.....

Close up Paint. Open a Reply to your thread here. Write what you want to write, and below that, find "Manage Attachments" link and click it..... in the small window that opens, select "Browse" find the picture you just created and click "Open" then click on the Upload button.......when it's filename is showing it is finished and you can Close up the attachments window and click on "Submit" to send in your posting to this thread.
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
03-May-2011, 12:44 PM #7
I have a Toshiba Satellite. Next to the f12 key is a key marked prtsc on top and sysro on bottom. I tried several times and when I right click on white section in paint program no window open to click paste on. It appears nothing is happening when I push prtsc key.

The version that is shown is 6.0.1091
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
03-May-2011, 02:02 PM #8
Avast
I went to help and found out I had to click edit.
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
03-May-2011, 02:08 PM #9
Try again
Attached Thumbnails
Cannot run windows safety scanner msert.exe-avast-about-.jpg  
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
04-May-2011, 03:01 PM #10
Byteman or others

Any help would be appreciated.
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
10-May-2011, 02:42 AM #11
to the top
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
11-May-2011, 08:18 PM #12
Help
If any of you know of a site that might help, please point me to them.
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
13-May-2011, 08:10 PM #13
To the top
d1940's Avatar
d1940 d1940 is offline
Member with 75 posts.
THREAD STARTER
 
Join Date: Apr 2002
16-May-2011, 08:25 PM #14
ttt
DoubleHelix's Avatar
Account Disabled with 24,388 posts.
 
Join Date: Dec 2004
17-May-2011, 05:33 PM #15
What exactly is the problem you're having? msert.exe appears to be Microsoft Safety Scanner. You downloaded it and saved it to C:\Downloads\Software. I assume you're seeing this error trying to run it. Delete it and re-download it.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑