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Computer Randomly restarts


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main568 main568 is offline
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20-Dec-2011, 10:20 AM #1
Computer Randomly restarts
Hi.
i have a HP Pavilion a1211n desktop running windows XP. when i play games it will randomly restart. this problem has been happening for a little while now. this problem also happens when i m just using windows. i really need help this problem is verry annoying. any advice will be helpful. if you need any more infor just comment.thanks
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20-Dec-2011, 01:19 PM #2
Hi and welcome.
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links

If you feel able to..
Check inside the Pc.
Turn the Pc off - leave the plug in to maintain the earth.
Once you have opened the case.
Touch the metal case to discharge any static.

Remove any dust - do not use a vacumm cleaner, too much static.
Check that all fans are free of dust and will rotate.

Remove Ram - Video cards etc and then Reseat in the slots.
But first - clean the copper connections of the Ram - Video cards with a pencil eraser.
If more than one Ram stick - use just one at a time, as a test.

Put the case back on the Pc - and see if it will boot to the desktop.

Also check for overheating
Download - Speccy
http://www.piriform.com/speccy
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21-Dec-2011, 09:28 AM #3
thanks i will try this soon. but will cleaning the RAM and video cards with an eraser damage them?
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21-Dec-2011, 01:05 PM #4
Quote:
Originally Posted by main568 View Post
thanks i will try this soon. but will cleaning the RAM and video cards with an eraser damage them?
No - carefully cleaning the copper coloured connectors, will do no harm.
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21-Dec-2011, 05:36 PM #5
I think it is hardware faileur. i have some minidumps if anyone can read them and tell me what the problem is that will be greatly appricated
Attached Files
File Type: rar Minidump.rar (43.7 KB, 23 views)
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21-Dec-2011, 05:42 PM #6
Also here are my system specs
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3500+, x86 Family 15 Model 47 Stepping 2
Processor Count: 1
RAM: 958 Mb
Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
Hard Drives: C: Total - 230769 MB, Free - 186589 MB; D: Total - 7680 MB, Free - 1702 MB;
Motherboard: ASUSTek Computer INC., Amberine M
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled


my cpu temp is usally around 35-40 degrees celcius (around 90 ferinight) is this high?
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21-Dec-2011, 06:01 PM #7
Both minidumps showing as Hardware errors.
One listed is javaw.exe
javaw.exe relates to Java from Sun Microsystems, Inc..*

But the bug test lists many hardware errors - relating to the Bios and other Hardware.
I'd first run a Hard drive manufacturers test.
You download ISO file - burn to a Cd - boot from the Cd to run the tests.

http://www.tacktech.com/display.cfm?ttid=287

But save all your needed data and file etc asap - externally - in case the hard drive dies on you.
Your CPU temp looks Ok.
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21-Dec-2011, 09:38 PM #8
thank you i will run the tests soon. my computer usally crashes when i play minecraft and that runs on jave so that would explain that. do you think that its my computer overheating? or mabye my psu is going? Thanks.
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22-Dec-2011, 08:58 AM #9
CPU temps will run higher when playing games etc and too the PSU.
Run the hard drive test and report back the result.

Verify Java Version
http://java.com/en/download/installed.jsp
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22-Dec-2011, 09:17 AM #10
Could you just briefly explain on how to run the test? i will run it as soon as possible
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22-Dec-2011, 09:33 AM #11
You need to download the correct Hard Drive Test ISO file for your Installed Hard Drive from the link in my post #7
Then burn it to a DVD.
Once the files are on the DVD - start your Pc from the DVD and run the test.
Your Pc needs to be set to start from the Cd - DVD - it may already be set to do so.
If not - you need to enter the Bios and set it to boot from the Cd - DVD.
http://michaelstevenstech.com/bios_manufacturer.htm
Make no other changes while in the Bios - save changes and Exit.

How to Burn an ISO Image to a Disc - How-To Geek
http://www.howtogeek.com/howto/14183...age-to-a-disc/

How to successfully burn or write an ISO-image to cd or dvd
http://iso.snoekonline.com/iso.htm
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22-Dec-2011, 10:13 AM #12
my computer is capable of burning things to dvd and cd-roms. i have used it to burn things befour. do i need the other software just to burn the iso? or can i just burn the file normally?
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22-Dec-2011, 10:18 AM #13
In that case no other software is needed - burn the ISO files and then boot from the DVD.
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22-Dec-2011, 10:30 AM #14
ok thank you. i will run it as soon as i can
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24-Dec-2011, 10:50 PM #15
Sorry for the wait. but i cant run the tests as soon as i thought. i will try to get them done as soon as possible but they probally wont be done for a little while. i have the orignal ram for the computer so i will try that to make shre it is not a ram problem (i put in the 1gb stick and took out the orignal 2x 256mb sticks (512mb total)) i have a pic of my computer temps in hwmonitor. i am looking a diode2 and that temp looks a bit high, but i dont know where it is... mabye you can help and susjest if i am overheating. i have tried to put a fan next to the computer and it seems to crash less sometimes. thanks for your help it is greatly apprectiad.

i have attached the pic of my temps
Attached Files
File Type: rar temps.rar (76.1 KB, 20 views)
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