[janiepea]

I let my teenager borrow my Dell Latitude E5500 using Windows XP and he returned it with the blue screen of death reading:

A problem has been detected and Windows has been shut down to prevent damage to your computer . . .

Technical infomation:
*** STOP: OX0000007E (OXC0000005, OX8AFB0988, OXBA503BE8, OXBA5038E4)

When my computer boots, the Windows XP screen appears followed by the BSOD. I cannot get it to boot -- even if I use F8 and attempt Safe mode, or restore to last known good configuration.

Any ideas on what I can do to resolve this?

[blues_harp28]

Hi and welcome.
Do you have the Xp install Cd?

Boot from the Xp install Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type chkdsk /r
[note space after chkdsk]

When fininshed.
Type Exit
And press Enter.

[janiepea]

I do have the Dell XP Reinstallation DVD. But how do I boot from the DVD? With the DVD in the tray, it still attempts to boot to the hard drive.

[vicks]

If you can get into the BIOS, be sure to set the DVD/CD drive to be the drive to boot from..
When you boot the computer, it will briefly show which key to tap to open the bios.
Vicks

[janiepea]

Yes! I had to press F12 to get into the BIOS and now Windows is installing. Thank you so much!

[vicks]

You are most welcome. If you are satisfied with the results, feel free to click on the 'marked solved' optioin at the top left corner of your original post.
Vicks