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Windows XP BSOD, computer will not boot


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janiepea's Avatar
janiepea janiepea is offline
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Join Date: Feb 2012
21-Feb-2012, 02:33 PM #1
Windows XP BSOD, computer will not boot
I let my teenager borrow my Dell Latitude E5500 using Windows XP and he returned it with the blue screen of death reading:

A problem has been detected and Windows has been shut down to prevent damage to your computer . . .

Technical infomation:
*** STOP: OX0000007E (OXC0000005, OX8AFB0988, OXBA503BE8, OXBA5038E4)

When my computer boots, the Windows XP screen appears followed by the BSOD. I cannot get it to boot -- even if I use F8 and attempt Safe mode, or restore to last known good configuration.

Any ideas on what I can do to resolve this?
blues_harp28's Avatar
Trusted Advisor with 16,289 posts.
 
Join Date: Jan 2005
Location: London England
21-Feb-2012, 03:03 PM #2
Hi and welcome.
Do you have the Xp install Cd?

Boot from the Xp install Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type chkdsk /r
[note space after chkdsk]

When fininshed.
Type Exit
And press Enter.
janiepea's Avatar
janiepea janiepea is offline
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24-Feb-2012, 09:47 PM #3
how do I boot from the DVD
I do have the Dell XP Reinstallation DVD. But how do I boot from the DVD? With the DVD in the tray, it still attempts to boot to the hard drive.
vicks's Avatar
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Location: Nebraska
Experience: Intermediate
24-Feb-2012, 10:03 PM #4
If you can get into the BIOS, be sure to set the DVD/CD drive to be the drive to boot from..
When you boot the computer, it will briefly show which key to tap to open the bios.
Vicks
janiepea's Avatar
janiepea janiepea is offline
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24-Feb-2012, 10:24 PM #5
Yes! I had to press F12 to get into the BIOS and now Windows is installing. Thank you so much!
vicks's Avatar
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Experience: Intermediate
25-Feb-2012, 12:06 AM #6
You are most welcome. If you are satisfied with the results, feel free to click on the 'marked solved' optioin at the top left corner of your original post.
Vicks
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Tags
bsod, dell, latitude e5500, windows xp 32-bit

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