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Must ALT-CTRL-DEL after boot to do anything


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sabrefreak's Avatar
sabrefreak sabrefreak is offline
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Join Date: Jan 2009
01-Mar-2012, 06:29 PM #1
Must ALT-CTRL-DEL after boot to do anything
I am working on a laptop (Dell Latitude E5400) in Windows XP. The original drive had a "quirk" where after booting in order to do anything you had to ALT-CTRL-DEL. You could then cancel the Task Manager and the laptop worked fine.

Well, it was an old drive so I rather then waste time with it I bought a new drive and started fresh. The problem followed me, but didn't show up until after I started doing Windows Updates.

All that is on the drive is Windows, the updates, the drivers, and a couple of free programs (defraggler, ccleaner, and Avira).

What I first noticed was that reinstalling the BIOS seemed to fix it, but that only lasted a couple of boot cycles.

Closer investigation has pointed out the following:
*I can use the mouse for movement but the selection feature is dead until I ALT-CTRL-DEL
*this is the same for both a USB mouse and the onboard mouse
*by using the keyboard Windows button and the arrow keys and Enter, I can still get to where I want to

So it appears that whatever the problem is it is targeting the slection feature of the mouse and it followed from one hard drive to another, one of which was formatted before Windows was insatalled.

I have ran Combofix and Avira and both came out clean. Could there be a virus in the hardware?

I have several other of these laptops and none present this problem.

I appreciate any help you may have.

Many thanks.
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Tags
alt-ctrl-del, dell, mouse click problem xp, virus, windows xp

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