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Problem Child PC = Frequent "Blue Screen of Death" and PC Freezing Up Dozens x a day


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levjen's Avatar
levjen levjen is offline
Member with 43 posts.
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Join Date: Mar 2012
08-Mar-2012, 02:13 PM #1
Question Problem Child PC = Frequent "Blue Screen of Death" and PC Freezing Up Dozens x a day
Hi!

We have a Dell Desktop running XP that for about a year now has frequently either crashed with the "Blue Screen of Death" or just locks up and has to be forced restarted... Often it's when MS Office products are being used - such as when something goes to "save" - but not only then.

I'm hoping that you guys can help get the PC running faster and figure out the problem with the freeze ups - otherwise, we're about ready to throw this machine out the window! ha ha!

Thanks a bunch!
===============================

Here's the PC Specs from the System Properties Page:

System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Computer:
Intel(R) Core(TM)2 Duo CPU
E8200 @ 2.66GHz
2.66 GHz, 2.95 of RAM
Physical Address Extension

Also - here is the HiJackThis log I ran early on the machine:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:11:45 PM, on 3/8/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Windows Server\Bin\SharedServiceHost.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kaseya\ENLGHT35494862282278\KasAVSrv.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Windows Server\Bin\WSConnectorUpdate.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE
C:\Program Files\Windows Server\Bin\LANConfigSvc.exe
C:\Program Files\Windows Server\Bin\SharedServiceHost.exe
C:\Program Files\Windows Server\Bin\SharedServiceHost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Server\Bin\Launchpad.exe
C:\Program Files\Defraggler\Defraggler.exe
C:\Documents and Settings\Scott McElhaney\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Scott McElhaney\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Scott McElhaney\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\rundll32.exe
I:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dell Printer Status Watcher (DLPWD) - Dell Inc. - C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLPWDNT.EXE
O23 - Service: Dell Printer Status Database (DLSDB) - Dell Inc. - C:\Program Files\Dell Printers\Additional Color Laser Software\Status Monitor\DLSDBNT.EXE
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kaseya Security Service (KaseyaAVService) - Unknown owner - C:\Program Files\Kaseya\ENLGHT35494862282278\KasAVSrv.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 9173 bytes
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
08-Mar-2012, 06:04 PM #2
Post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.

Check this link first.
http://www.spyontech.com/how-to/conf...n-happened.htm
__________________
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Malwarebytes
levjen's Avatar
levjen levjen is offline
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Join Date: Mar 2012
08-Mar-2012, 06:12 PM #3
Hmm - there's nothing in that folder right now... I just read over how to set it to write to that and have done that now...
levjen's Avatar
levjen levjen is offline
Member with 43 posts.
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Join Date: Mar 2012
13-Mar-2012, 03:10 PM #4
We've tried working with this pc again and it just keeps freezing - almost instantaneously - so no blue screen - just a total freeze that we have to force close and restart.... Any suggestions?

Thanks! )
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,012 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
13-Mar-2012, 03:47 PM #5
Let's get a better picture of what's installed in that computer so we can determine what needs to be uninstalled, updated, replaced, or added.

Start HiJackThis.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

----------------------------------------------------------

It appears that you have at least 2 antivirus programs installed and running at the same time.

Multiple antivirus programs will fight each other and bog down the computer and make it more susceptible to infection and cause other problems.

I recommend you uninstall AVG9(which is very outdated anyway) and keep Microsoft Security Essentials.

I'm not familiar with Kaseya Security Services, so I don't know what it does.

----------------------------------------------------------
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
13-Mar-2012, 04:04 PM #6
In addition to the above - start the Pc in Safe Mode, tap F 8 as the Pc is starting up and choose Safe Mode.
In Add-Remove programs - uninstall Avg.
Reboot and see if it will start in Normal Mode and not freeze up.
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,012 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
13-Mar-2012, 04:13 PM #7
After you uninstall AVG, download and save and then run

AVG Remover(32bit) 2012

so it can find and remove all the leftover file and registry "debris" from the AVG uninstall.

----------------------------------------------------------

blues_harp28 has links to

Malwarebytes Anti-Malware 1.6.0.1.1000

SUPERAntiSpyware 5.0.0.1146


Download and save and then install the free version of each one.

Just install them and DON'T do anything with them yet.

----------------------------------------------------------
levjen's Avatar
levjen levjen is offline
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Join Date: Mar 2012
13-Mar-2012, 04:36 PM #8
Hi there! )

Here's the HiJackThis uninstall list. After I ran that, I went ahead and uninstalled the AVG9 and have rebooted. I will now restart in SafeMode and do as BlueHarp requests to run AVG Remover and then install the MalwareBytes and SuperAntiSpyware...

Thanks! :-)
========================================

Adobe Acrobat 8.1.5 Standard
Adobe Download Manager
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.0
Amazon MP3 Downloader 1.0.10
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AVG 9.0
BRILLIANT! Backups
CCleaner
Dell MFP Laser 3115cn ScanButton Manager Ver.1.1.0.1
Dell MFP Laser 3115cn Scanner Driver
Dell MFP Laser 3115cn Utilities Ver.1.0.2.0
Dell Printer Software
Dell Resource CD
FlipShare
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist 8.0.0.514
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Intel® Management Engine Interface
Intel® Matrix Storage Manager
iTunes
Java(TM) 6 Update 21
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Extended
Microsoft Antimalware
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Small Business 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OGA Notifier 2.0.0048.0
PaperPort Image Printer
Perfect Uninstaller v5.8
PowerDVD
QuickTime
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio Update Manager
ScanSoft PaperPort 10
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Sonic Activation Module
SoundMAX
Star Investment Analyzer
SUPERAntiSpyware Professional
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Windows Home Server 2011 Connector
Windows Internet Explorer 8
Windows Search 4.0
Windows XP Service Pack 3
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
13-Mar-2012, 04:42 PM #9
The AVG Remover tool can be used in Normal Mode.

I suggested Safe Mode for the first uninstall of Avg but you have already done that.
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levjen levjen is offline
Member with 43 posts.
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Join Date: Mar 2012
13-Mar-2012, 04:45 PM #10
Ok- got it - will run the Remover Tool now! )

thanks!
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 57,012 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
13-Mar-2012, 04:57 PM #11
Concerning your "uninstall_list.txt" log, the following needs to be done, but only AFTER you've resolved your current issues.

There's no rush to do it now.

------------------------------------------------

Adobe Reader 9.5.0 needs to be updated to Adobe Reader 10.1.2

The new version will overwrite and replace the old version, so there's no need to uninstall it first.

------------------------------------------------

Unless you REALLY know how to use CCleaner safely, I advise you to uninstall/remove it.

Improper use of its "Cleaner" and "Registry" functions can wreak havoc with that computer.

------------------------------------------------

Java(TM) 6 Update 21 needs to be updated to Java Runtime Environment 1.6.0.31(6 Update 31)

The new version will overwrite and replace the old version, so there's no need to uninstall it first.

------------------------------------------------

Windows Search 4.0 needs to be uninstalled/removed.

It's not needed, and it's a resource hog.

------------------------------------------------
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 57,012 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
13-Mar-2012, 04:58 PM #12
I'm shutting down for the rest of the day, so I'll leave you with blues_harp28.

----------------------------------------------------------
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levjen levjen is offline
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13-Mar-2012, 05:35 PM #13
Ok - thanks flavallee!

Blues_harp28 - I did have to run the AVG Remover in Safe mode after all - it froze otherwise. I have now rebooted and am going to install the 2 anti-virus you recommended... then will report back! )

thanks!
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
13-Mar-2012, 05:48 PM #14
Also post the logs from both programs.

Download.
MalwareBytes and SuperAntiSpyware to your desktop.
Download the Free versions of both programs.

MalwareBytes

SuperAntiSpyware

Once they are downloaded to your desktop.
Close all open browser windows.

MalwareBytes
Click on the Install icon - allow it to update during the install process.

Start Malwarebytes Anti-Malware.
Click on Scanner > then quick scan >then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

SuperAntiSpyware
Click on the install icon - allow it to update during the install process.
Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.

Edit
You already have SuperAntiSpyware Professional installed!
And Malwarebytes' Anti-Malware.
Make sure they are updated - before you scan the Pc.
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levjen levjen is offline
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13-Mar-2012, 06:02 PM #15
Ok - I made sure both were updated! )

Scanned with Malwarebytes - it didn't pick up anything - log below. Am now starting the SuperAntiSpyware Scan and will report back with that log.


Malwarebytes Anti-Malware (Trial) 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.13.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Scott McElhaney :: DESKTOP [administrator]

Protection: Enabled

3/13/2012 5:49:49 PM
mbam-log-2012-03-13 (17-49-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 180474
Time elapsed: 5 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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