Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

laptop reset


(!)

arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 12:03 PM #1
Angry laptop reset
i have a dell compaq that runs both xp home and professional. first how do i reset it and btw i forgot the passwordsand how can i delete one of them but i really need to restore it first and i havnt got a disk could i download it or is there another way
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 12:23 PM #2
Dell and Compaq are 2 different computer brands.

If your computer is a Dell, it'll have a 7-character service tag/express service code number on the sticker.

If your computer is a Compaq, it'll have a product number(P/N) and/or model number(M/N) on the sticker.

Advise us what it is.

-----------------------------------------------------------

How did you get XP Home Edition and XP Professional to run in the same computer?

-----------------------------------------------------------
arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 12:30 PM #3
that wasnt me with the home edition and professional it was the guy i brought it off its not a dell it is a hp compaq nx9000
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 12:53 PM #4
Are you saying that you bought a HP Compaq nx9000 laptop from some guy and that it has XP Home Edition and XP Professional both installed and is password protected?

-----------------------------------------------------------
arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 01:01 PM #5
well home edition was password protected and i forgot the password for professional and yes that it the right one
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 01:06 PM #6
If you forgot the password, you're out of luck.

You'll need to do a clean reinstall of XP Professional and set it up with a new password.

---------------------------------------------------------
arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 01:07 PM #7
how do i do that
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 01:10 PM #8
You need to buy a legal Windows XP Professional CD that has a 25-character serial number so you can legally activate it after it's installed.

It sounds like you're stuck with Windows XP Home Edition for now.

-----------------------------------------------------------
arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 01:14 PM #9
isnt there no way to get past the password maybe is it wasnt so legal
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 01:27 PM #10
Read the forum rules.

We don't assist with bypassing a password-protected computer because we have no way of knowing the person's real intent for wanting to access it.

-----------------------------------------------------------
arrow9's Avatar
arrow9 arrow9 is offline
Computer Specs
Member with 6 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
15-Apr-2012, 01:33 PM #11
what if u sent it to my email
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 56,894 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
15-Apr-2012, 01:44 PM #12
I think we're done here.

I've requested your thread be closed.

-------------------------------------------------------------
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 96,497 posts.
 
Join Date: Aug 2003
15-Apr-2012, 01:49 PM #13
As already stated, we cannot assist with passwords. Please refer to this section of the site rules:
Quote:
Passwords - Please do not ask for assistance with forgotten passwords and/or bypassing them. As there is no way to verify the actual situation and/or intentions, no assistance will be provided and any such threads will be closed.
Closing thread.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
hardwere, laptop, restore and recovery

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑