Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

Weird stuff happens when I bring this computer out of hibernate sometimes.


(!)

allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 12:21 PM #1
Question Weird stuff happens when I bring this computer out of hibernate sometimes.
A number of things go wrong with this computer when I bring it out of hibernate. This has happened TWICE and without any warning. A few things that I have found so far while the computer is messed up:

1. The sound does NOT work; starting and restarting the audio service doesn't seem to help either. Windows acknowledges there is an active audio device, but no sound is heard whatsoever; restarting the computer restores it.

2. The internet connection WILL NOT WORK. It will pop up with a balloon saying "Windows could not connect to any preferred wireless networks." It USED to be that if I clicked "repair" on the connection, all of the problems would disappear. Now, if I click "repair," it gets frozen on "disabling wireless network adapter." Oh, and another thing, hitting the F2 key (my wireless switch hotkey) does not appear to do anything (of course, normally it makes a whole bunch of "hardware stopped" sounds, but see #1). Not only that, but if I try to restart the explorer.exe process, the wireless connection icon does NOT come back on the bottom-right tray. Going through Control Panel to "Network Connections" doesn't work either; if I try to start the wireless connection from there, it pops up with "enabling..." then stops with a "Connection failed!" message. I tried having System Mechanic attempt to "fix my broken internet connection" which it detected, but it was unable to fix it; however, RESTARTING WINDOWS FIXES IT. See below.

3. Here's the strangest part: SHUT DOWN does NOT work properly! The pop-up screen will say "Windows is shutting down..." "Saving your settings..." and the box will disappear. So far, so good... THEN IT DOESN'T TURN OFF! It stays on a blank screen, and you can move the mouse around, but that is IT. No matter how long I wait, it won't shut down properly. I have to do the "forced shutdown" by holding the power button down for five seconds. After I restart my computer in this manner, everything goes back to normal and works JUST FINE. Until the next time, of course.

Am I having registry issues or whatever? I don't consider myself an "advanced" user, being that this is a problem beyond my understanding. I have fixed some pretty severe virus attacks on my computers, though!

Here's my system specs, according to the utility:

OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3034 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1024 Mb
Hard Drives: C: Total - 228434 MB, Free - 180579 MB;
Motherboard: Dell Inc., 0G848F
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 01:13 PM #2
Hi and welcome.
My old Xp did not like hibernate either - used to blue screen!!

Check Event Viewer.
Start>Run>Type
eventvwr

Check under Applications and System.
For Errors - not information or warnings.

Under both Application and System - look for Errors, the date of your strange events.
Double-click each error one at a time - then click on the icon that looks like two pieces of paper.
These will be saved in the Clipboard.
The Clipboard can be hard to find.

Start > Run > Type
Clipbrd.exe

In Clipboard.
Click on File top toolbar > Save As.
Save to Notepad
Copy and paste the errors into notepad - then paste them here.
__________________
Superantispyware
Malwarebytes
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 01:27 PM #3
Now this is really odd... I can only find errors from 2009 on this computer. That IS when this computer was new. There are no application or system errors for 2010, 2011, or 2012. I use this computer all the time, so I don't get it... I don't think they perfected Windows in 2010. O_O
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 01:33 PM #4
Odd indeed.
In Event Viewer.

Click on System
Click the Action Tab - at the top.
Click - Clear All Events.
[Click No - if asked to save the logs]

Then Click on Applications.
And do the same as above - Clear All Events etc.

Restart your Pc and if you have no objection - use Hibernate again to recreate the problem.
Then check Event Viewer again and post any Error reports.
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 01:36 PM #5
Okay. Hibernate doesn't ALWAYS do it, but I'll try hibernating several times to re-create it. It will eventually do it. Give me a few minutes.
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 01:41 PM #6
No rush - when you are ready, or the Pc decides to play up
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 02:04 PM #7
Okay this is really weird. It doesn't seem to want to do it now. Also, things seem to be running a little differently on here... in a good way. I shut down the computer to have Windows install like 6 updates from the website and now it's not acting up... is it possible that Windows Update fixed something that was broken?
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 02:06 PM #8
It still does the infamous "Windows could not connect to any preferred wireless networks" balloon pop-up message when I start the computer from hibernate, but the "repair" utility is correctly working now! Oh yeah, and the sound is not dying for no apparent reason now.

Last edited by allen1350; 15-May-2012 at 02:06 PM.. Reason: Including some further information about what is happening.
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 02:09 PM #9
WOW! I didn't even mention the problem earlier, but MalwareBytes was popping up with some kind of "[OpenEvent] application error #2" or something like that and MalwareBytes wouldn't work. Now the active protection module is working again! IT'S LIKE THE COMPUTER DECIDED TO REPAIR ITSELF! Well, I don't tend to look gift horses in the mouth, so I'll take it and run with it?? Lol I'll still post the errors that have popped up on my system since I emptied the event cache.
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 02:14 PM #10
Error 5/15/2012 11:03:42 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:02:58 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:02:07 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:47 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:43 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:33 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 10:54:27 AM Service Control Manager None 7026 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7001 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7001 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7023 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:51:33 AM sr None 1 N/A ALLENSLAPTOP
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 02:15 PM #11
Also, when you are ready.
Post a Hjt log - to see what is running on your system.

Hijack this 2.04
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Also post the uninstall log from Hjt log
Start HiJackThis.
Click > Open The Misc Tools Section button.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Copy-and-Paste the uninstall list in the reply box.
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 02:20 PM #12
Quote:
Originally Posted by allen1350 View Post
Error 5/15/2012 11:03:42 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:02:58 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:02:07 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:47 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:43 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 11:01:33 AM NetDDE None 206 N/A ALLENSLAPTOP
Error 5/15/2012 10:54:27 AM Service Control Manager None 7026 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7001 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7001 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7023 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:53:04 AM Service Control Manager None 7000 N/A ALLENSLAPTOP
Error 5/15/2012 10:51:33 AM sr None 1 N/A ALLENSLAPTOP
All the above is not telling me much.
Is that all the errors that were reported?

http://www.runscanner.net/lib/netdde.exe.html
Do Not run the scan at the above website
allen1350's Avatar
allen1350 allen1350 is offline
Computer Specs
Member with 14 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
15-May-2012, 02:36 PM #13
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:34:54 AM, on 5/15/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\xpm09_6162v012\wdm\STacSV.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\WINDOWS\system32\netdde.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Allen Smith\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.live.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.jh...A6GqqlSEngSp8w
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USCON/1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)
R3 - URLSearchHook: (no name) - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - (no file)
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
R3 - URLSearchHook: (no name) - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\11.0.0.9\AVG Secure Search_toolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\11.0.0.9\AVG Secure Search_toolbar.dll
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - http://pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/Messen....cab109791.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} - http://messenger.zone.msn.com/binary...n.cab56986.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - http://cdn.scan.onecare.live.com/res...scbase6770.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\11.0.2\ViProtocol.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\615\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\program files\idt\xpm09_6162v012\wdm\STacSV.exe
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 9421 bytes
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 02:43 PM #14
Download Superantispyware to your desktop.
SuperAntiSpyware

Close all open browser windows - including this one.

You already have MalwareBytes installed.

Start Malwarebytes Anti-Malware - click on Update.
Click on Scanner > then quick scan >then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

SuperAntiSpyware
Click on the install icon - allow it to update during the install process.
Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.
blues_harp28's Avatar
Trusted Advisor with 15,853 posts.
 
Join Date: Jan 2005
Location: London England
15-May-2012, 02:53 PM #15
Remove these entries using Hjt log.
Close all browsers that you may be using.

Start Hjt log - click Scan.
Once the page has opened - put a Tick mark against these entries and click Fix.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.jh...A6GqqlSEngSp8w

R3 - URLSearchHook: (no name) - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)

R3 - URLSearchHook: (no name) - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - (no file)

R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

R3 - URLSearchHook: (no name) - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)

O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)


Close Hjt log.
Restart your Pc.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
connection, internet, restart, shut down, windows xp

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑