Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

System Restor Freeze


(!)

noemi13's Avatar
noemi13 noemi13 is offline
Computer Specs
Member with 3 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Beginner
16-May-2012, 12:21 PM #1
System Restor Freeze
I think our home computer got a virus so my dad tried to fix it by running the system recovery. It went through all the steps fine, asked if I wanted to restart or shut down. Chose to restart the computer, a blue screen came out asking me basics like the time zone and if I wanted to name the computer and so on. once everything was done it went into the Windows Black Welcome screen and below it it said please wait. I waited 8 HOURS and nothing. It just froze there. We turned it off and tried turning it on again but it only stated that the System Restore is not complete and there is no where to go from there. I believe it restarts on its own but freezes after.

I have no idea what to do. Is the computer a lost cause or can it be fixed? Thanks.

( The computer is a HP Pavilion a1129n / Windows XP )
blues_harp28's Avatar
Trusted Advisor with 15,406 posts.
 
Join Date: Jan 2005
Location: London England
16-May-2012, 12:31 PM #2
Hi and welcome.
What Cd's were used to run the system recovery?
Do you have the full Xp install Cd?
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 55,497 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
16-May-2012, 12:40 PM #3
Here is the support site for the HP Pavilion a1129n desktop - which was released in June 2005 and came with Windows XP Media Center Edition 2005 SP2 pre-installed.

Are you using the computer's built-in recovery partition(if it has one) or are you using a recovery disc kit?

Are all optional external devices(printer, external hard drive, etc.) disconnected?

--------------------------------------------------------------------
noemi13's Avatar
noemi13 noemi13 is offline
Computer Specs
Member with 3 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Beginner
16-May-2012, 12:47 PM #4
We do not have the disk anymore, we used the built in recovery. Do I have to disconnect the Internet, keyboard? Things like that?
blues_harp28's Avatar
Trusted Advisor with 15,406 posts.
 
Join Date: Jan 2005
Location: London England
16-May-2012, 01:25 PM #5
Quote:
Originally Posted by noemi13 View Post
We do not have the disk anymore, we used the built in recovery. Do I have to disconnect the Internet, keyboard? Things like that?
Always best to disconnect external devices, printer, external hard drives etc before a re-install or recovery.
But, it looks like the recovery did not work correctly.

Will it boot to Safe Mode - tap f 8 as the Pc is starting up?
noemi13's Avatar
noemi13 noemi13 is offline
Computer Specs
Member with 3 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Beginner
16-May-2012, 02:17 PM #6
Tried doing the System Restore again and after everything was complete a message came up saying " Cannot Create File c:/hp/bin/SetRes.log. " I do not know if it will start on Safe Mode. Will try right now.

It doesn't start on Safe Mode, says system is not fully installed.

Last edited by noemi13; 16-May-2012 at 02:28 PM..
blues_harp28's Avatar
Trusted Advisor with 15,406 posts.
 
Join Date: Jan 2005
Location: London England
16-May-2012, 02:38 PM #7
Quote:
Originally Posted by noemi13 View Post
It doesn't start on Safe Mode, says system is not fully installed.
The in-built system restore using the recovery partiton has not worked.
Getting some restore disks from HP may work and be your only option.


http://h10025.www1.hp.com/ewfrf/wc/p...product=483901
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 55,497 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
16-May-2012, 05:20 PM #8
I doubt if HP will still have a recovery disc kit available for a desktop that old.

It looks like you can purchase it from here for $27.00 plus shipping.

----------------------------------------------------------------
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑