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Computer will not shut down! Please Help!!!


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cardei's Avatar
cardei cardei is offline
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07-Jun-2012, 10:18 PM #1
Question Computer will not shut down! Please Help!!!
Computer will not shut down
My computer will not shut down restart, log off or do anything short of a cold shutdown.
It is damaging my computer every time I have to do a cold shutdown!
A process called logonui.exe may be preventing me from shutting down; for a split second when I attempt to shut down it jumps to the top of the processes list and then disappears.
these are the errors that I found in the event viewer system section:

Errors:
"the attempt to reboot YOUR-4F1261A8E5 failed"
"the attempt to power off YOUR-4F1261A8E5 failed"
"the device, \Device\Harddisk0\D, has a bad block."

System info:
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.93GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 1
RAM: 503 Mb
Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
Hard Drives: C: Total - 144836 MB, Free - 123885 MB; D: Total - 7773 MB, Free - 2204 MB;
Motherboard: ASUSTek Computer INC., Guppy
Antivirus: AVG Anti-Virus 2012, Updated: Yes, On-Demand Scanner: Enabled

Please help!
-cardei

P.S. Let me know what info may be missing that you would need in order to help me!
Elvandil's Avatar
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Experience: "Been through the mill."
08-Jun-2012, 12:16 AM #2
Better run chkdsk /r on your drives or get a test from the drive manufacturer. Your hard drive may be failing. Hopefully, you have a recent system backup.

Try HD Tune on the drive. Uncheck the box under Error Scan where it says "Qucck" so it will do a complete scan.
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Tags
logonui.exe, question., shutdown problem, windows xp

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