Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

Computer became super slow. Sound is also slow and really distorted.


(!)

slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
12-Jun-2012, 03:00 AM #1
Computer became super slow. Sound is also slow and really distorted.
My problem started when Microsoft Security Essential couldn't finish a complete scan on my computer. It would stop in the same file every time. I used some other programs like Malwarebytes and Hijackthis to see if there was anything wrong with the computer but nothing came on. (I also scanned the file individually with MSE and it scanned it just fine).
I decided to uninstall MSE and get AVG antivirus instead. AVG does scan my computer completely (with good results) but it takes foreeeever. I think the slowness started before I uninstalled MSE, so really MSE might be completely unrelated to everything. I'm not completely sure about that, though. The biggest problem about this is that I know nothing about computers.
This computer was a gift and the main thing I use it for is for picture editing and surfing the web, which I think is a bad idea because I don't think this computer has what's needed for such spacious activities. I'm not sure, though. Like I said, the world of computers is really far away from the world I live in): I really need your help, everyone!
This is totally off topic but I apologize for my horrible grammar. English is my second language and I'm barely learning it. =/



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.66GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 1
RAM: 1013 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 128 Mb
Hard Drives: C: Total - 76285 MB, Free - 10437 MB;
Motherboard: Intel Corporation, D945GTP
Antivirus: AVG Internet Security 2012, Updated: Yes, On-Demand Scanner: Enabled




Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:47:18 p.m., on 11/06/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AVG\AVG2012\avgidsagent.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Home\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Aplicación auxiliar de inicio de sesión - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LWS] C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Home\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1258378849468
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Firewall de AVG (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe
O23 - Service: WatchDog de AVG (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Secunia Update Agent - Unknown owner - C:\Program Files\Secunia\PSI\sua.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

--
End of file - 7048 bytes
blues_harp28's Avatar
Trusted Advisor with 16,050 posts.
 
Join Date: Jan 2005
Location: London England
13-Jun-2012, 05:36 AM #2
Hi and welcome.
Let us have the make and model number of your Pc.
An increase of Ram may make all the difference in the running of your Pc.

Also right click My Computer > Properties.
What is listed under the General Tab?
Or post a screenshot.

Also post the uninstall log from Hjt log
Start HiJackThis.
Click > Open The Misc Tools Section button.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Copy-and-Paste the uninstall list in the reply box.
__________________
Superantispyware
Malwarebytes
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 58,551 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
13-Jun-2012, 10:53 AM #3
Switching from Microsoft Security Essentials to AVG 2012 was NOT a good move.

It's more bloated and more problematic and more system hungry and not as user friendly.

Do NOT use it's built-in file and registry cleaning feature.

-----------------------------------------------------------

Submit the "uninstall_list.txt" log that blues_harp28 requested.

-----------------------------------------------------------
slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
14-Jun-2012, 01:57 AM #4
Thank you guys VERY MUCH!

32 Bit HP CIO Components Installer
Adobe AIR
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Illustrator CS5 [By The_Chapa77]
Adobe Photoshop CS5
Adobe Reader 9.5.1
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ares 2.1.2
AVG 2012
AVG 2012
AVG 2012
BitPim 1.0.7
Bonjour
Calibrize 2.0
CameraHelperMsi
CCleaner
Compresor WinRAR
ConvertXtoDVD 4.1.19.365
erLT
File Uploader
GOM Player
Google Update Helper
Herramienta de carga de Windows Live
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Officejet 4500 G510g-m
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
iTunes
Java(TM) 6 Update 31
LWS Facebook
LWS Gallery
LWS Help_main
LWS Launcher
LWS Motion Detection
LWS Pictures And Video
LWS Video Mask Maker
LWS VideoEffects
LWS Webcam Software
LWS WLM Plugin
LWS YouTube Plugin
Malwarebytes Anti-Malware version 1.61.0.1400
Messenger Plus! Live
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word 2007
Microsoft Office Word 2007
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server Desktop Engine (SONY_MEDIAMGR)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
Mozilla Firefox 11.0 (x86 en-GB)
MPEG2 Codec(libmpeg2/mad)
MSN
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Nikon Message Center
Nikon Transfer
OGA Notifier 2.0.0048.0
Paquete de controladores de Logitech Webcam Software
PDF Settings CS5
Picasa 3
QuickTime
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Segoe UI
SigmaTel Audio
Skype™ 5.9
Software de cámara Web Logitech
Sony Media Manager 2.2
Sony Vegas 7.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2718704)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
WebM VP8 Decoder 0.9.5.0
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Internet Explorer 8
Windows Live Asistente para el inicio de sesión
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows PowerShell(TM) 1.0
WinSCP 4.2.7

-----

System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3

Registered to:
none

76487-OEM-0061061-92531

Computer:
Intel(R)
Celeron(R) CPU 2.66GHz
2.67 GHz, 0.99 GB of RAM
Physical Address Extension

----
I didn't want to switch to AVG 2012 but I didn't know how to make MSE not stop half way through the scanning process.
blues_harp28's Avatar
Trusted Advisor with 16,050 posts.
 
Join Date: Jan 2005
Location: London England
14-Jun-2012, 05:17 AM #5
You already have Malwarebytes installed.

Start Malwarebytes Anti-Malware - let it update first.
Click on Scanner > then quick scan > then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

Download - SuperAntiSpyware to your desktop.
SuperAntiSpyware
Download the free version.

SuperAntiSpyware
Click on the install icon - allow it to update during the install process.
Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 58,551 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
14-Jun-2012, 10:16 AM #6
Put this on your "need to do" list AFTER you get your issue(s) resolved.

Adobe Reader 9.5.1 needs to be updated to 10.1.3

Adobe Shockwave Player 11.5 needs to be updated to 11.6

Java(TM) 6 Update 31 needs to be updated to 1.6.0.33(6 Update 33)

Mozilla Firefox 11.0 needs to be updated to 13.0

-------------------------------------------------
slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
14-Jun-2012, 07:22 PM #7
Malwarebytes didn't find any infections. Here's the log

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.14.10

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Home :: DESKTOP [administrator]

14/06/2012 03:51:09 p.m.
mbam-log-2012-06-14 (15-51-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 201340
Time elapsed: 21 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

I'll be back with the SUPERAntiSpyware log
slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
14-Jun-2012, 10:40 PM #8
Besides the cookies, which I was recommended to delete very often using TFC, this is what I got:
Do you guys recommend TFC?

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/14/2012 at 05:36 PM

Application Version : 5.1.1002

Core Rules Database Version : 8738
Trace Rules Database Version: 6550

Scan type : Quick Scan
Total Scan Time : 00:35:10

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 408
Memory threats detected : 0
Registry items scanned : 29136
Registry threats detected : 0
File items scanned : 28063
File threats detected : 124


Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\WMNLLLAA.DLL
C:\WINDOWS\SYSTEM32\MSGILOGAA.DLL
slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
15-Jun-2012, 01:50 AM #9
Do I uninstall SUPERAntiSpyware?
Or AVG?

Last edited by slowsound; 15-Jun-2012 at 02:08 AM..
blues_harp28's Avatar
Trusted Advisor with 16,050 posts.
 
Join Date: Jan 2005
Location: London England
15-Jun-2012, 04:22 AM #10
Keep Malwarebytes and Superantispyware - update and scan your Pc once a week.
If you are staying with Avg - leave it installed.
Click the Start button > Run > Type
msconfig

Click on the Start up tab.
Write down carefully what is listed and post the list here.

Or post a screen shot[s] of all entries in the Start up tab.
http://library.techguy.org/wiki/TSG_...g_a_Screenshot


If you use your Pc for picture editing - you may need to increase the amount of Ram installed.
Run a scan at Crucial - it will show what is installed and what amount your Pc can have installed.
You do not need to buy from Crucial but good information to have if you decide to shop locally.
http://www.crucial.com/uk/systemscanner/index.aspx
slowsound's Avatar
slowsound slowsound is offline
Member with 6 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
20-Jun-2012, 04:41 PM #11


I feel like AVG takes a lot of space. Should I go back to MSE and try to fix the problem?
blues_harp28's Avatar
Trusted Advisor with 16,050 posts.
 
Join Date: Jan 2005
Location: London England
20-Jun-2012, 05:17 PM #12
Can you remember what file MSE got stuck on during a scan?
I would add more Ram - see the link above to check what you have installed.

Check Device Manager - Sound - Video and Game controllers.
Click Start button>run > type
devmgmt.msc

Check for any yellow exclamation marks.
A driver may need updating.
Always go to the manufacturers website for any needed drivers.
http://www.computerhope.com/issues/ch001212.htm
FlyEagle's Avatar
FlyEagle FlyEagle is offline
Member with 6 posts.
 
Join Date: Jun 2012
20-Jun-2012, 09:50 PM #13
If you are using AVG 2012, you do not need Microsoft Security Essentials. Disable and or uninstall it.
FlyEagle's Avatar
FlyEagle FlyEagle is offline
Member with 6 posts.
 
Join Date: Jun 2012
20-Jun-2012, 10:33 PM #14
Your need to upgrade your graphics card. 128 mb is not near enough to support what you are trying to do in Windows XP and later.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
computer, distorted audio, slow, sound

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑