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14-Jun-2012, 06:45 PM
#1 | ||||||
| Laptop runs slow, starts up slow, and freezes Hello all, Dell Inspiron E1505 (laptop) Running CrashPlan Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit Processor: Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz, x86 Family 6 Model 15 Stepping 2 Processor Count: 2 RAM: 1022 Mb Graphics Card: ATI Mobility Radeon X1400, 256 Mb Hard Drives: C: Total - 109285 MB, Free - 34030 MB; F: Total - 953865 MB, Free - 690190 MB; Motherboard: Dell Inc., 0XD720 Antivirus: Kaspersky Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled You guys have been very helpful in the past so I thought I'd come to you preventatively this time. My Dell laptop is five years old and I won't be able to purchase a new one for another year or two. As far as I know, I don't have any major virus or problems, but gradually my computer has become very slow, and sometimes it freezes. Loading photos on Facebook is a common situation it freezes in, but it happens with other things too. It also starts up very slow, and it can take awhile for windows to open. So far I have tried a number of fixes: System Restore, defragmenting, freeing up space on the hard drive, rearranging items on hard disk, deleting programs I know I don't use, scanning and removing spyware/viruses with Kaspersky/Spybot Search & Destroy/Ewido Anti-Malware/Spyware Blaster, and deleting temp files as suggested by a similar thread in this forum. I deleted Temp files from these locations: C:\WINDOWS\Temp C:\Documents And Settings\(Username)\Local Settings\Temp There are probably more programs I don't use, but it's hard to tell what I can safely delete. If there are certain ones that use up a lot of memory, I would appreciate guidance on that. I haven’t fixed any problems via HijackThis yet but will check and fix the lines you suggest. Thanks for your help! Here is my HijackThis log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:15:34 AM, on 6/14/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\CrashPlan\CrashPlanService.exe C:\Program Files\ewido anti-malware\ewidoctrl.exe C:\Program Files\LogMeIn\x86\RaMaint.exe C:\Program Files\LogMeIn\x86\LogMeIn.exe C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\System32\vssvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\stsystra.exe C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe C:\Program Files\Dell\MediaDirect\PCMService.exe C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\system32\hphmon03.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\WINDOWS\system32\HPHipm09.exe C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe C:\Program Files\iTunes\iTunesHelper.exe C:\program files\real\realplayer\update\realsched.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\NetWaiting\netWaiting.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\CrashPlan\CrashPlanTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe C:\Program Files\3M\PSNLite\PsnLite.exe C:\PROGRA~1\3M\PSNLite\PSNGive.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070601 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070601 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: del.icio.us Toolbar Helper - {7AA07AE6-01EF-44EC-93CA-9D7CD41CCDB6} - C:\Program Files\del.icio.us\Internet Explorer Buttons\dlcsIE.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll O3 - Toolbar: del.icio.us - {981FE6A8-260C-4930-960F-C3BC82746CB0} - C:\Program Files\del.icio.us\Internet Explorer Buttons\dlcsIE.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe" O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe" O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe" O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=480&nc_referer=&age=1&hiscore=&sp=0&questi onSet=&r=9864711&width=640&height=560&quality=high" O4 - Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: LUMIX Simple Viewer.lnk = ? O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll O9 - Extra button: Add to Wish List - {76c5fb99-dd0a-4186-9e75-65d1bf3da283} - C:\Program Files\Amazon\Add to Wish List IE Extension\run.htm O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by138fd.bay138.hotmail.msn.co...s/MsnPUpld.cab O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1182279960281 O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://sophiekincaid.spaces.live.com...d/MsnPUpld.cab O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofil...SystemLite.CAB O16 - DPF: {C8E7CBFB-9F2E-42C7-B4CB-D4B7FC89A363} (Gather Photo Uploader Control) - http://www.gather.com/imageuploader/GatherUploader5.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/pla..._installer.exe O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 19587 bytes |
15-Jun-2012, 06:32 PM
#3 | ||||||
| Thanks for your input, Juli007. Kaspersky is my main virus program that runs all the time. The others I mentioned above are free versions downloaded from the internet, and I run them every once in awhile to make sure there's nothing additional wrong. They're not running in the background like Kaspersky is, so as far as I know, this shouldn't slow my system down. |
15-Jun-2012, 07:08 PM
#4 | |||||||
| There appears to be a lot of outdated and unneeded programs in that computer, so do the following so we can determine what needs to be uninstalled, updated, added, or replaced. Start HiJackThis. Click on the "Open The Misc Tools Section" button. Click on the "Open Uninstall Manager" button. Click on the "Save List" button. Save the "uninstall_list.txt" file somewhere. It'll then open in Notepad. Return here to your thread, then copy-and-paste the entire file here. --------------------------------------------------------- That bloated startup load needs to be trimmed down of unnecessary running programs, so do the following. Go to Start - Run - MSCONFIG - OK - "Startup" tab. Write down only the names in the "Startup Item" column that have a checkmark next to them. If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column. Submit those names here in a vertical list. Make sure to spell them exactly as you see them there. --------------------------------------------------------- |
16-Jun-2012, 10:43 AM
#5 | ||||||
| Hi flavallee, Thanks so much for your help and clear instructions! Here is my uninstal_list.txt file: 3DVIA player 5.0 ACD Product-Security-Vulnerability Update ACDSee Acrobat.com Acrobat.com Adobe Acrobat 9 Pro - English, Français, Deutsch Adobe AIR Adobe AIR Adobe Anchor Service CS4 Adobe Asset Services CS4 Adobe Bridge CS4 Adobe CMaps CS4 Adobe Color - Photoshop Specific CS4 Adobe Color EU Extra Settings CS4 Adobe Color JA Extra Settings CS4 Adobe Color NA Recommended Settings CS4 Adobe Color Video Profiles CS CS4 Adobe Contribute CS4 Adobe Creative Suite 4 Web Premium Adobe Creative Suite 4 Web Premium Adobe CS4 American English Speech Analysis Models Adobe CS4 French Speech Analysis Models Adobe CS4 German Speech Analysis Models Adobe CS4 International English Speech Analysis Models Adobe CS4 Italian Speech Analysis Models Adobe CS4 Japanese Speech Analysis Models Adobe CS4 Korean Speech Analysis Models Adobe CS4 Spanish Speech Analysis Models Adobe CSI CS4 Adobe Default Language CS4 Adobe Device Central CS4 Adobe Digital Editions Adobe Dreamweaver CS4 Adobe Drive CS4 Adobe Dynamiclink Support Adobe ExtendScript Toolkit CS4 Adobe Extension Manager CS4 Adobe Fireworks CS4 Adobe Flash CS4 Adobe Flash CS4 Extension - Flash Lite STI en Adobe Flash CS4 STI-en Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Adobe Fonts All Adobe Illustrator CS4 Adobe Linguistics CS4 Adobe Media Encoder CS4 Adobe Media Encoder CS4 Importer Adobe Media Player Adobe Media Player Adobe Output Module Adobe PDF Library Files CS4 Adobe Photoshop CS4 Adobe Photoshop CS4 Support Adobe Reader 8.1.3 Adobe Search for Help Adobe Service Manager Extension Adobe Setup Adobe Shockwave Player Adobe Soundbooth CS4 Adobe Soundbooth CS4 Codecs Adobe Type Support CS4 Adobe Update Manager CS4 Adobe Version Cue CS4 Server Adobe WinSoft Linguistics Plugin Adobe XMP Panels CS4 AdobeColorCommonSetCMYK AdobeColorCommonSetRGB AdobeSupportAdvisor Amazon Add to Wish List IE Extension 1.2 Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft Software Suite ATI Catalyst Control Center ATI Display Driver Audacity 1.2.6 AVG Anti-Spyware 7.5 Bonjour Broadcom 440x 10/100 Integrated Controller Broadcom Management Programs Compatibility Pack for the 2007 Office system Conexant HDA D110 MDC V.92 Modem Connect Coupon Printer for Windows CrashPlan Critical Update for Windows Media Player 11 (KB959772) del.icio.us Buttons for Internet Explorer Dell Support 3.2.1 Dell Support Center (Support Software) Digital Line Detect Documentation & Support Launcher Driver Checker v2.7.2 ewido anti-malware Games, Music, & Photos Launcher Google Desktop Google Toolbar for Internet Explorer Google Toolbar for Internet Explorer High Definition Audio Driver Package - KB835221 HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2570791) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Photo Imaging Software HP Photo Printing Software hp photosmart 1215 series hp photosmart printer series (Remove only) HP Share-to-Web Intel(R) PROSet/Wireless Software Internet Service Offers Launcher iPhone Configuration Utility iTunes J2SE Runtime Environment 5.0 Update 6 Kaspersky Anti-Virus 2012 Kaspersky Anti-Virus 2012 kuler LAME v3.98.3 for Audacity LUMIX Simple Viewer mCore mDrWiFi MediaDirect mHlpDell Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2656353) Microsoft .NET Framework 1.1 Security Update (KB2656370) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft National Language Support Downlevel APIs Microsoft Office File Validation Add-In Microsoft Office Professional Edition 2003 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Works mIWA mLogView mMHouse Modem Helper mPfMgr mPfWiz mProSafe mSSO MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6.0 Parser (KB933579) mWlsSafe mWMI mXML mZConfig NetWaiting Nikon Message Center Nikon Transfer OutlookAddinSetup PDF Settings CS4 PHOTOfunSTUDIO -viewer- Photoshop Camera Raw Picasa 3 Picture Control Utility Pixel Bender Toolkit Post-it® Software Notes Lite QuickSet QuickTime RadarSync RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer RealUpgrade 1.1 Rhapsody Player Engine Rhapsody Player Engine RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02 SearchAssist Security Update for CAPICOM (KB931906) Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2530548) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2559049) Security Update for Windows Internet Explorer 8 (KB2586448) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB2699988) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2503658) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2506223) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2511455) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2555917) Security Update for Windows XP (KB2562937) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2567053) Security Update for Windows XP (KB2567680) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2685939) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2695962) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2709162) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Sonic DLA Sonic RecordNow Audio Sonic RecordNow Copy Sonic RecordNow Data Sonic Update Manager Spybot - Search & Destroy Spybot - Search & Destroy 1.4 SpywareBlaster 4.6 Suite Shared Configuration CS4 Synaptics Pointing Device Driver Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Windows Internet Explorer 8 (KB2447568) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2607712) Update for Windows XP (KB2616676) Update for Windows XP (KB2641690) Update for Windows XP (KB2718704) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) URL Assistant VC 9.0 Runtime Veoh Player ViewNX vr3d Windows Driver Package - Ricoh Company (rimsptsk) hdc (11/14/2006 6.00.01.04) Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray Windows Imaging Component Windows Internet Explorer 8 Windows Live installer Windows Live Sign-in Assistant Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 10 Windows Media Player 11 Windows Media Player 11 Windows XP Service Pack 3 And here is the Startup Item column list: avgas SynTPEnh stsystra hpgs2wnd PCMService issch ISUSPM ZCfgSvc ifrmewrk hphmon03 hpztsb04 GoogleDesktop dsca tfswctrl sprtcmd quickset Hpi_Monitor cli AppleSyncNotifier VERSIO~2 CS4ServiceManager Reader_sl Acrobat_sl Acrotray dumprep 0 –k AdobeARM ipoint avp APSDaemon iTunesHelper qttask realsched GoogleToolbarNotifier msmsgs netWaiting DSAgnt TeaTimer ctfmon DesktopWeather CrashPlan Tray Digital Line Detect LUMIX Simple Viewer Nikon Monitor Post-it® Software Notes Lite Nikon Monitor |
16-Jun-2012, 11:30 AM
#6 | |||||||
| What's the model name and model number of that Dell laptop? What's the 7-character service tag/express service code on the sticker? This information is needed in order to determine how much RAM it supports and which module(s) it supports. Considering it's running Adobe Photoshop CS4 and other system-hungry apps, it can benefit from having more RAM. ---------------------------------------------------------- If Kaspersky Anti-Virus 2012 is your preferred antivirus program, that's fine.  Multiple antivirus programs should never be installed and running in the same computer because they'll fight each other and bog down the computer and cause other issues. ----------------------------------------------------------- Before we trim down that severely-bloated startup load, let's deal with the currently-installed programs and extras. A number of them need to be uninstalled, updated, or replaced. Adobe Flash Player 10 Plugin needs to be updated to 11.3.300.257 Adobe Flash Player 11 ActiveX needs to be updated to 11.3.300.257 Adobe Reader 8.1.3 needs to be uninstalled/removed, then replaced with 10.1.3 Adobe Shockwave Player(unknown version) needs to be uninstalled/removed, then replaced with 11.6.5.635 AVG Anti-Spyware 7.5 needs to be uninstalled/removed. AVG Remover(32bit) 2012 needs to be run afterwards so it can find and remove the leftover file and registry "debris" of AVG. Driver Checker 2.7.2 needs to be uninstalled/removed. Ewido Anti-malware needs to be uninstalled/removed. HijackThis 2.0.2 needs to be uninstalled/removed, then replaced with HijackThis 2.0.4 J2SE Runtime Environment 5.0 Update 6 needs to be uninstalled/removed, then replaced with Java Runtime Environment 1.6.0.33(6 Update 33) Kuler needs to be uninstalled/removed. SearchAssist needs to be uninstalled/removed. SUPERAntiSpyware Free Edition 5.1.0.1002 needs to be installed. Spybot - Search & Destroy(all versions) needs to be uninstalled/removed. During the install/update process of any of these, make sure to uncheck and opt out to install any extras, such as toolbars and homepages, they may offer. ----------------------------------------------------------- |
19-Jun-2012, 08:31 PM
#7 | ||||||
| Thanks so much, flavallee! I'm backed up at work and will let you know when I have uninstalled/updated that list of programs, but I wanted to provide you with the service tag right now: 6DSH1D1. It is a Dell Inspiron E1505. I will post here after I have completed your instructions, hopefully before the end of this coming weekend. Have a great night. |
20-Jun-2012, 05:20 AM
#8 | |||||||
| Service tag number 6DSH1D1 is registered to a Dell Inspiron 6400/E1505 laptop. According to the system configuration site for your specific laptop, it was purchased in June 2007 and came with 2 - 512 MB modules of DDR2 PC2-4200(DDR2-533) RAM. It supports up to 2048 MB(2 GB), so that means you can replace the 512 MB modules with 1024 MB(1 GB) modules and double the amount of RAM in it. It supports these 1024 MB(1 GB) modules: 200-pin DDR2 PC2-4200(DDR2-533), CL=5, 1.8V, non-ECC, unbuffered 200-pin DDR2 PC2-5300(DDR2-667), CL=5, 1.8V, non-ECC, unbuffered -------------------------------------------- Advise when you've completed the last section of post #6. -------------------------------------------- |
24-Jun-2012, 08:42 PM
#10 | ||||||
| Hello, I have completed the steps posted by flavallee, and have removed and/or updated the requested programs. All basically went well, although I will note that when I used AVG Remover to find the leftover file and registry debris, it said this would prompt my system to restart, and it did not, so after it was finished, I restarted my computer manually. The only other hiccup was that when I removed HijackThis 2.0.2, it removed the program but added that the HijackThis.exe file would need to be deleted manually, and this could not be found on my computer, even after doing a comprehensive search, so I downloaded the newer version and continued on. When I ran the SUPERAntiSpyware Free Edition, it got rid of a lot of tracking cookies and a trojan called Adware.Zwangi. I haven't cleaned the inside for dust in a while; last time was when I had my keyboard replaced. The outside is free from dust. I will get a hold of a couple products for that this week. Thanks for the info about RAM... I have wanted more info on that for awhile. I have never purchased extra RAM for my computer before... are there places you particularly recommend purchasing from, or that are low cost? Is there a difference between the two options my laptop supports? Also, is it advisable for me to change the RAM myself or find someone who works with computers professionally to do it for me? The steps sound deceptively easy but I know that can be misleading. Are there additional fixes I should try to speed my computer up and keep it from freezing? Thanks again for your extremely clear and prompt help! |
25-Jun-2012, 09:46 AM
#11 | |||||||
| Go to the C:\Program Files folder. If the folder or file for HiJackThis 2.0.2 is still there, delete it. Be careful not to delete the one for HiJackThis 2.0.4. ------------------------------------------------------ You jumped the gun on me with SUPERAntiSpyware. As long as you updated its definition files before running a quick scan, and as long as you selected and removed everything that it found during the quick scan, that's fine. ------------------------------------------------------ A matching pair of this 1 GB DDR2 PC2-5300 module is what you need for that laptop. Unless you know how to remove/replace RAM modules from inside a laptop, I suggest you have a reliable computer technician do it. ------------------------------------------------------ Start HiJackThis 2.0.4, then click "Do a system scan and save a log file". Save the new log that appears, then copy-and-paste it here. ------------------------------------------------------ |
25-Jun-2012, 09:31 PM
#12 | ||||||
| Excellent, thanks! HijackThis 2.0.2 was not there. I will order the RAM but it may take a little bit before I can get either my landlord or my friend to install it for me, since they both work as computer technicians. Here is the current Hijack This log: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 8:27:10 PM, on 6/25/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\CrashPlan\CrashPlanService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\LogMeIn\x86\RaMaint.exe C:\Program Files\LogMeIn\x86\LogMeIn.exe C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\stsystra.exe C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe C:\Program Files\Dell\MediaDirect\PCMService.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\system32\hphmon03.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\WINDOWS\system32\HPHipm09.exe C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe C:\Program Files\iTunes\iTunesHelper.exe C:\program files\real\realplayer\update\realsched.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\NetWaiting\netWaiting.exe C:\Program Files\Dell Support\DSAgnt.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\CrashPlan\CrashPlanTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Panasonic\LUMIXSimpleViewer\PhLeAutoRun.exe C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe C:\Program Files\3M\PSNLite\PsnLite.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\3M\PSNLite\PSNGive.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtblfs.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070601 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070601 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe" O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [Adobe_ID0ENQBO] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe" O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe" O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=480&nc_referer=&age=1&hiscore=&sp=0&questi onSet=&r=9864711&width=640&height=560&quality=high" O4 - Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: LUMIX Simple Viewer.lnk = ? O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\ievkbd.dll O9 - Extra button: Add to Wish List - {76c5fb99-dd0a-4186-9e75-65d1bf3da283} - C:\Program Files\Amazon\Add to Wish List IE Extension\run.htm O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\klwtbbho.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by138fd.bay138.hotmail.msn.co...s/MsnPUpld.cab O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1182279960281 O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://sophiekincaid.spaces.live.com...d/MsnPUpld.cab O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} (DellSystemLite.Scanner) - http://support.dell.com/systemprofil...SystemLite.CAB O16 - DPF: {C8E7CBFB-9F2E-42C7-B4CB-D4B7FC89A363} (Gather Photo Uploader Control) - http://www.gather.com/imageuploader/GatherUploader5.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/pla..._installer.exe O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2012\avp.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe -- End of file - 18901 bytes |
26-Jun-2012, 08:26 AM
#13 | |||||||
| Let's get to work on getting that severely-bloated startup load trimmed down. I see well over a dozen entries in the startup list that can be unchecked. Several entries in the services list can also have their "startup type" changed from Automatic to Manual. ------------------------------------------------------------ Go to Start - Run - MSCONFIG - OK - "Startup" tab. Write down only the names in the "Startup Item" column that have a checkmark next to them. If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column. Submit those names here in a vertical list. Make sure to spell them EXACTLY as you see them there. ----------------------------------------------------------- |
26-Jun-2012, 07:00 PM
#14 | ||||||
| Thank you! RAM is on its way. My landlord will probably be able to install next week provided I am home when he stops by. Here is the current Startup Item column: SynTPEnh stsystra hpgs2wnd PCMService issch ISUSPM ZCfgSvc ifrmewrk hphmon03 hpztsb04 dsca tfswctrl sprtcmd quickset Hpi_Monitor cli AppleSyncNotifier VERSIO~2 CS4ServiceManager Acrobat_sl Acrotray dumprep 0 –k AdobeARM ipoint avp APSDaemon iTunesHelper qttask realsched jusched GoogleToolbarNotifier msmsgs netWaiting DSAgnt ctfmon DesktopWeather SUPERAntiSpyware CrashPlan Tray Digital Line Detect LUMIX Simple Viewer Nikon Monitor Post-it® Software Notes Lite Nikon Monitor (Not a mistake - for some reason Nikon Monitor shows up twice! That can't be good.)  |
26-Jun-2012, 07:17 PM
#15 | |||||||
| Go back to Start - Run - MSCONFIG - OK - "Startup" tab. Uncheck these startup entries: hpgs2wnd PCMService issch ISUSPM dsca sprtcmd quickset cli VERSIO~2 CS4ServiceManager Acrobat_sl Acrotray dumprep 0 –k AdobeARM iTunesHelper qttask realsched jusched GoogleToolbarNotifier msmsgs netWaiting DSAgnt DesktopWeather SUPERAntiSpyware Digital Line Detect After you're done, click Apply - OK/Close - Restart. When the small System Configuration Utility window appears during restart, ignore the message about the computer being in diagnostic/selective startup mode. Do NOT change it to normal startup mode!!! Put a checkmark in the lower left of that window BEFORE you click OK to close it. ------------------------------------------------------- Run that laptop for awhile and make sure that everything is working okay. Start HiJackThis and run a scan, then save the new log, then copy-and-paste it here. The services list still needs to be trimmed down. I'm going off-line for the night, so I'll check back here in the morning. ------------------------------------------------------- |
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