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Solved: Lock up during Log In


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ccoltmanm's Avatar
ccoltmanm ccoltmanm is offline
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27-Jun-2012, 12:45 PM #1
Solved: Lock up during Log In
I have a Dell Optiplex GX270. While at the log in screen, the keyboard and mouse intermittently work. If I plug in a wired keyboard and mouse, they don't work at all. When I put my credentials in, and log in, it will freeze at different spots. Sometimes with the mouse in the middle and a blank screen, sometimes when it says "loading personal settings."

I can get into Safe Mode, but can't run Windows Update or do much else to fix the problem.

Advice?
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27-Jun-2012, 12:47 PM #2
Check to see if your have any System Restore points in Safemode
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27-Jun-2012, 12:48 PM #3
I restored to week earlier. Did not fix or change the problem. In fact, I had to go back into safe mode after a few tries just to see the "safe mode restore complete" window.

Last edited by ccoltmanm; 27-Jun-2012 at 12:53 PM..
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27-Jun-2012, 01:05 PM #4
Update, I actually got into Windows after restoring to an earlier point via System Restore. In Windows, it said the restore failed. Once in there, i went to update, and my stuff froze up again.
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27-Jun-2012, 01:15 PM #5
Longest yet. I keep moving the mouse. As soon as i stop moving the mouse, the whole thing freezes.
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ccoltmanm ccoltmanm is offline
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27-Jun-2012, 01:37 PM #6
It ran a chkdsk automatically, and THAT Froze.
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27-Jun-2012, 03:27 PM #7
Is your Hard drive making strange noises?
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27-Jun-2012, 03:29 PM #8
No, it sounds like normal reading when Windows is actually loading. Then just quiets down when it freezes.
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27-Jun-2012, 03:45 PM #9
Does tapping F12 on startup give you diagnostics options
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27-Jun-2012, 03:46 PM #10
During Post, yes. I have started the IDE drive diagnostics. Is that where you were going for?
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27-Jun-2012, 03:47 PM #11
If it was, the drive said Pass.
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27-Jun-2012, 03:48 PM #12
Yes try that .....also does it have a Hard drive diagnostics if so try that too
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27-Jun-2012, 03:50 PM #13
It passed. Exited, still locking up.
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27-Jun-2012, 04:11 PM #14
Try this in Safemode try Check disk again

click Start>>Run type cmd click Ok.

In the Command Prompt type chkdsk /r click Enter Note there is a space between chkdsk and /r

You will be asked if you want a check disk to run on next startup click Y and then press Enter

Restart your PC
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ccoltmanm ccoltmanm is offline
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27-Jun-2012, 04:17 PM #15
It says I can't perform the task over a network. I am not on a network. I ran it through the properties on the c drive. On reboot. Doesn't perform.
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