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Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
06-Jul-2012, 10:09 AM #46
Please post a new HijackThis log and let me know how things are with the computer now. Are you able to access that web site you were having problems with?

Last edited by Cookiegal; 07-Jul-2012 at 10:16 AM..
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rose1954 rose1954 is offline
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06-Jul-2012, 08:37 PM #47
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:36:32 PM, on 7/6/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\COMMON~1\AOL\120898~1\EE\AOLHOS~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\COMMON~1\AOL\120898~1\EE\AOLServiceHost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60446
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_cu...spx?TbId=60446
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080423
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: TmBpIeBHO - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1208987670\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [MegaPanel] C:\Program Files\National Consumer Panel\NCP Internet Transporter\HSTrans.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Trend Micro Titanium] C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL ""
O4 - HKLM\..\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [UniblueRegistryBooster] "C:\Program Files\Uniblue\RegistryBooster\launcher.exe" delay 20000 (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /startmonitor (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe" -s (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Kenneth Strean')
O4 - HKUS\S-1-5-21-1314697744-1693218791-833567686-1006\..\Run: [ComcastAntispyClient] "C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide (User 'Kenneth Strean')
O4 - Global Startup: WhiteSmoke Translator.lnk = C:\Documents and Settings\Elaine Strean\Local Settings\Temporary Internet Files\Content.IE5\GKAOUDCI\WhiteSmokeWriterGeo5002_en[1].exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1341087178636
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - C:\Program Files\Trend Micro\AMSP\Module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1505\6.6.1088\TmIEPlg.dll
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\Titanium\UIFramework\ToolbarIE.dll
O18 - Protocol: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Titanium\UIFramework\ProToolbarIMRatingActiveX.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Trend Micro Solution Platform (Amsp) - Trend Micro Inc. - C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
--
End of file - 10295 bytes
no - I am not able to access the account information yet on the website. It lets me log in, but not check the account.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
07-Jul-2012, 10:20 AM #48
Go to Start - Run type in cmd then click OK. The MSDOS window will be displayed. At the prompt type the following being careful to include the spaces:

SC Delete AVGIDSHX

Then press Enter

Type:

Exit

Then press Enter.

Then reboot the machine and let me know if the problem still persists.
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rose1954's Avatar
rose1954 rose1954 is offline
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07-Jul-2012, 10:20 PM #49
I did the above and the same thing happens. I can log into the site, but when the account information is supposed to come up it still says error and won't load it?
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
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09-Jul-2012, 03:45 PM #50
What is the exact error you're getting?
rose1954's Avatar
rose1954 rose1954 is offline
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09-Jul-2012, 10:15 PM #51
It just has a yellow triangle with an exclamation point in the lower left hand corner and it says Error on Page. Nothing else comes up.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
09-Jul-2012, 10:25 PM #52
I assume this is Internet Explorer?

Have you tried another browser?

Please upload a screenshot.
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rose1954 rose1954 is offline
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10-Jul-2012, 08:51 PM #53
I would load a screenshot, but I don't know how to do that. I tried Internet Explorer and I just tried Google. When I used Google, I got the following message: https://customer.comcast.com/Secure/Account.aspx. Not sure what that means?
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
10-Jul-2012, 09:24 PM #54
What message? All I see is a link that takes me to a Comcast page.

To upload a screenshot:

When viewing the screen you want to copy hit the Print Screen button on your keyboard. Then open up Microsoft Paint and right-click the mouse and select "paste" and the image will appear. Save the image.

Now open a reply here and click on Manage Attachments then on "browse" to locate the file on your computer then click on Open and finally on Upload before submitting your reply.
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rose1954 rose1954 is offline
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10-Jul-2012, 10:17 PM #55
Ok, I read all your instructions, but I still do not know how to open Microsoft Paint or what it even is?
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
11-Jul-2012, 03:47 PM #56
Go to Start - All Programs - Accessories - Paint.
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rose1954 rose1954 is offline
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12-Jul-2012, 02:52 PM #57
I have tried to use the Microsoft Paint, but every time I right click, the paste command is not highlighted. If I hit select all, it disappears. I don't think I am going to be able to do this, and I really hate taking up all your time on this problem. Thank you so much for trying though.
Cookiegal's Avatar
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12-Jul-2012, 08:07 PM #58
If the paste command is not highlighted that means you didn't copy the screen properly. Did you hit the Print Screen key to copy the image from your screen first?
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12-Jul-2012, 08:37 PM #59
I thought I did. It is the print screen button on the keyboard? Correct? I have tried it with the caps key on and also without the caps key on and nothing happens.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,679 posts.
 
Join Date: Aug 2003
13-Jul-2012, 12:34 PM #60
Try downloading Firefox and see if you can get the site to work.
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