[savtherock]

I just brought 2 used DELL POS systems for my restaurant, everything turned on fine, i checked the internet and the touchscreen functions worked fine. I installed the treatware software (support system) when finishing up the install it asked me to restart to complete installation. when resarted it prompted me with a windows username and password. I dont understand why it asked me now as i was able to use the pc before installing treatware. i contacted treatware and they have no idea, i contacted dell and they say i may need to reinstall windows xp professional and its drivers (headache). Can anyone help me so i dont have to do this?

[Squashman]

I see you skipped over the Forum rules on your way in.
http://www.techguy.org/rules.html

Passwords - Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.

[savtherock]

sorry about that, why would the windows username and password pop up after i installed the software, i could do other stuff before without any notification of logging in?

[Megabite]

I understand it is annoying but are hands are tied here.

[DaveA]

The software may have added a new user account and that then requires you to select an account and login.

How many accounts are listed in the Control Panel, user accounts?

[savtherock]

the only thing i have on the screen is the user name and password box, how do i get the control panel up to take a look?

[DaveA]

You must type in a user name and a password if one is being used.
In your case, type the old user name that the system was using before the install, and then try just the enter key as a password.

Once you get logged in, then you can go to Control Panel, User Accounts and there you will see what accounts have been set up.

[savtherock]

thats the problem, there was no username until i installed the software

[DaveA]

Yes there was, as since Window 98 a User name was required.

Some OEMs used owner as the default User name.

[savtherock]

whats puzzeling me is that i turned the pc on, browsed the internet without entering any usernames or passwords? only after i installed the software was windows asking me for a username and password

[TerryNet]

It is possible to set Windows to automatically login to a specific user account (but only if the account is password protected). Perhaps the "treatware software" (about which I know nothing) unset that option. After all, it is a dangerous option to use if non-authorized users have physical access to the machine.

[DaveA]

If a system has only one account and is not passworded the system will default that account and startup Windows.

Then when a second account is added, one needs to type in the users name in you case, or if the Welcome screen is set to be used, then on must select the account that one wants to use.

If you were to try and start it up in the "Safe mode" and use the enter key as the password, you MAY be able to see what accounts are there. If so, then you may be able to turn on the Welcome screen.