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18-Jul-2012, 12:24 AM
#1 | ||||||
| 17 minute start-up a real pain I have searched all the forums to find an answer as to the cause and not sure that i want to try all the things i see in the other posts so i thought i would see who would be able to help me through this one step at a time My system is windows XP, i have run CCcleaner,Super anti spy ware,Revo and it seems to not have done a thing Thanks |
18-Jul-2012, 09:35 AM
#2 | |||||||
| What's the brand name, model name, and model number of that computer? ------------------------------------------------------- Right-click My Computer, then click Properties. Advise what's listed in the Computer: section at the bottom of the "General" tab - EXACTLY as you see it there. ------------------------------------------------------- Go to Start - Run - MSCONFIG - OK - "Startup" tab. How many entries in the "Startup Item" column have a checkmark? ------------------------------------------------------- |
18-Jul-2012, 09:43 PM
#3 | ||||||
| Toshiba Satellite A100 MSAT010AIV10 Genuine Intel(R) CPU T2050@1.60GHz 1.60 GHz, 0.99GB of RAM 16 items checked Thanks |
19-Jul-2012, 07:41 AM
#4 | |||||||
| Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4 After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it. Allow it to install in its default location - C:\Program Files. After it's been installed, start it and allow its main window to load. Uncheck "Do not show this window when I start HiJackThis". Click "Do a system scan and save a log file". When the scan is finished in 30 - 60 seconds, a log file will appear. Save that log file. Return here to your thread, then copy-and-paste the entire log file here. ------------------------------------------------------------ Go to Start - Run - MSCONFIG - OK - "Startup" tab. Write down ONLY the names in the "Startup Item" column that have a checkmark next to them. If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column. Submit those names here in a vertical list. Make sure to spell them EXACTLY as you see them there. ------------------------------------------------------------ |
19-Jul-2012, 07:44 AM
#5 | |||||||
| Quote:
 There are too many startup entries.  Complete the instructions in post #4, then we'll go from there. -------------------------------------------------------- |
20-Jul-2012, 12:43 AM
#6 | ||||||
| Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:35:18 PM, on 7/19/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\netdde.exe C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\WINDOWS\system32\DVDRAMSV.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Toshiba\Tvs\TvsTray.exe C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\RTHDCPL.EXE C:\Program Files\Microsoft Security Client\msseces.exe C:\WINDOWS\system32\TPSBattM.exe C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe C:\WINDOWS\system32\TDispVol.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\system32\SupportAppXL\AutoDect.exe C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\SweetIM\Communicator\SweetPacksUpdateManager.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\TOSHIBA\ConfigFree\CFXFER.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [TPSMain] TPSMain.exe O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe O4 - HKLM\..\Run: [TDispVol] TDispVol.exe O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [autodetect] C:\WINDOWS\system32\SupportAppXL\AutoDect.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exe O4 - HKLM\..\Run: [Sweetpacks Communicator] C:\Program Files\SweetIM\Communicator\SweetPacksUpdateManager.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user') O4 - S-1-5-18 Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'SYSTEM') O4 - .DEFAULT Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user') O4 - .DEFAULT User Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/...nAxControl.CAB O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://www.kccsoft.com/authorware_web_files/awswaxd.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.1.0.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase1140.cab O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1186717681984 O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - http://support.microsoft.com/mats/DiagWebControl.cab O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - http://www.crucial.com/controls/cpcScanner.cab O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/5...l/gtdownls.cab O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://www.adobe.com/products/acrobat/nos/gp.cab O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab...l_4.4.24.0.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://vralimusalpdc15.connectge.co...erSetupSP1.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O20 - Winlogon Notify: catdisk - catdisk.dll (file missing) O20 - Winlogon Notify: svrnt - svrnt.dll (file missing) O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Roxio UPnP Renderer 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe (file missing) O23 - Service: Roxio Upnp Server 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe (file missing) O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing) O23 - Service: RoxMediaDB9 - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe (file missing) O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe (file missing) O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe -- End of file - 12939 bytes Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe No HKCU:Run Google Update "C:\Documents and Settings\Rob Sutton\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c No HKCU:Run ISUSPM "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler Yes HKLM:Run Tvs C:\Program Files\Toshiba\Tvs\TvsTray.exe Yes HKLM:Run SmoothView C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe Yes HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe Yes HKLM:Run IntelZeroConfig "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" Yes HKLM:Run IntelWireless "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless Yes HKLM:Run RTHDCPL RTHDCPL.EXE Yes HKLM:Run Alcmtr ALCMTR.EXE Yes HKLM:Run MSC "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey Yes HKLM:Run TPSMain TPSMain.exe Yes HKLM:Run THotkey C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe Yes HKLM:Run TDispVol TDispVol.exe Yes HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe Yes HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe Yes HKLM:Run CFSServ.exe CFSServ.exe -NoClient Yes HKLM:Run AGRSMMSG AGRSMMSG.exe Yes HKLM:Run autodetect C:\WINDOWS\system32\SupportAppXL\AutoDect.exe Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" Yes HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe" Yes HKLM:Run SweetIM C:\Program Files\SweetIM\Messenger\SweetIM.exe Yes HKLM:Run Sweetpacks Communicator C:\Program Files\SweetIM\Communicator\SweetPacksUpdateManager.exe No HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" No HKLM:Run ArcSoft Connection Service C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe No HKLM:Run RIMBBLaunchAgent.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe No HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe" Cheers |
20-Jul-2012, 06:24 AM
#7 | |||||||
| All I needed are the names in the "Startup Item" column that have a checkmark next to them. ------------------------------------------------------- Go back to Start - Run - MSCONFIG - OK - "Startup" tab. Remove the checkmark in these startup entries: Google Update ISUSPM igfxtray RTHDCPL Alcmtr igfxpers igfxhkcmd AGRSMMSG QuickTime Task iTunesHelper Adobe ARM SunJavaUpdateSched After you're done, click Apply - OK/Close - Exit Without Restart. Go to Start - Run - SERVICES.MSC - OK. Expand the services window so you can see the list clearly. Double-click these service entries, one at a time, to open their properties window: Adobe Flash Player Update Service Automatic LiveUpdate Scheduler Creative Service For CDROM Access Google Update Service Google Update Service InstallDriver Table Manager Java Quick Starter LiveUpdate Roxio UPnP Renderer 9 Roxio Upnp Server 9 LiveShare P2P Server 9 RoxMediaDB9 Roxio Hard Drive Watcher 9 Symantec Core LC If the "Startup Type" is on Automatic, change it to Manual, then click Apply - OK. If the "Startup Type" is already set on Manual, close the properties window. After you're all done, close the services window and then restart the computer. When the small "System Configuration utility" window appears during startup, ignore its message. Put a checkmark in the lower left of that window BEFORE you click OK to close it. After the computer settles down from the restart, start HiJackThis and click "Do a system scan and save a log file". Save the new log that appears, then copy-and-paste it here. ------------------------------------------------------- |
20-Jul-2012, 06:33 AM
#8 | |||||||
| After you complete post #7, do the following. --------------------------------------------------------- Download and SAVE Norton Removal Tool Malwarebytes Anti-Malware (free version) After they've been downloaded and SAVED, close all open windows. -------------------------------------------------------- Run the Norton removal tool so it can find and remove everything that's associated with Symantec, Norton, and LiveUpdate. Restart the computer, if prompted to, so the removal process can finish. -------------------------------------------------------- Install Malwarebytes Anti-Malware. Make sure to update its definition files during the install process. Make sure to uncheck or decline to install any extras, such as toolbars and homepages, that it may offer. After it's been installed and updated, start it and then run a quick scan with it. When the quick scan is finished, select and remove EVERYTHING it found. Restart the computer, if prompted to, so the removal process can finish. -------------------------------------------------------- |
21-Jul-2012, 01:22 AM
#9 | ||||||
| start up is fast, though now they computer takes close to 1 and a half hours to be able to open a web page or have even a ny mouse movement Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:12:21 PM, on 7/20/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\netdde.exe C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\WINDOWS\system32\DVDRAMSV.exe C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Toshiba\Tvs\TvsTray.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\TPSBattM.exe C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe C:\WINDOWS\system32\TDispVol.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe C:\WINDOWS\system32\SupportAppXL\AutoDect.exe C:\Program Files\SweetIM\Communicator\SweetPacksUpdateManager.exe C:\Program Files\TOSHIBA\ConfigFree\CFXFER.exe c:\Program Files\Microsoft Security Client\MpCmdRun.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Documents and Settings\Rob Sutton\Local Settings\Application Data\Google\Chrome\Application\chrome.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [TPSMain] TPSMain.exe O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe O4 - HKLM\..\Run: [TDispVol] TDispVol.exe O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient O4 - HKLM\..\Run: [autodetect] C:\WINDOWS\system32\SupportAppXL\AutoDect.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exe O4 - HKLM\..\Run: [Sweetpacks Communicator] C:\Program Files\SweetIM\Communicator\SweetPacksUpdateManager.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user') O4 - S-1-5-18 Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'SYSTEM') O4 - .DEFAULT Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user') O4 - .DEFAULT User Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/...nAxControl.CAB O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://www.kccsoft.com/authorware_web_files/awswaxd.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanage...ex-2.2.1.0.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase1140.cab O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1186717681984 O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - http://support.microsoft.com/mats/DiagWebControl.cab O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - http://www.crucial.com/controls/cpcScanner.cab O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/5...l/gtdownls.cab O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://www.adobe.com/products/acrobat/nos/gp.cab O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab...l_4.4.24.0.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://vralimusalpdc15.connectge.co...erSetupSP1.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O20 - Winlogon Notify: catdisk - catdisk.dll (file missing) O20 - Winlogon Notify: svrnt - svrnt.dll (file missing) O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Roxio UPnP Renderer 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe (file missing) O23 - Service: Roxio Upnp Server 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe (file missing) O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing) O23 - Service: RoxMediaDB9 - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe (file missing) O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe (file missing) O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe -- End of file - 12462 bytes |
21-Jul-2012, 10:15 AM
#10 | |||||||
| Quote:
 ------------------------------------------------------------- You should consider doing a "clean" reinstall of Windows XP and getting a fresh start. -------------------------------------------------------------- |
21-Jul-2012, 12:02 PM
#11 | ||||||
| When I restart my computer it starts fast, I get to my home page right away, though at that point it slows down and everything takes a long time to open --- outlook , IE any program. I also notice my hard drive fan working hard and I am getting low virtual memory warning, all these things never happened before I changed the startup section What would it take to do a reinstall, would i not lose all my supporting programs? |
22-Jul-2012, 08:52 AM
#12 | |||||||
| The instructions that I gave you in post #7 would improve speed and "snappiness" in your computer and NOT do the opposite. I use these instructions in several threads here every day without them having a negative impact on speed and performance. A "clean" reinstall of Windows XP would require you to reinstall all your desired programs and extras afterwards. If the hard drive died and had to be replaced in that computer, that's what you would need to do. --------------------------------------------------------- |
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