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blue screen of death when booting up


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dbowlinggod's Avatar
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22-Jul-2012, 03:33 AM #1
blue screen of death when booting up
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 6 Stepping 4
Processor Count: 2
RAM: 3326 Mb
Graphics Card: NVIDIA GeForce 8400GS, 1 Mb
Hard Drives: C: Total - 300332 MB, Free - 244267 MB;
Motherboard: Dell Inc., 0FJ030
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled



when turning on the computer windows starts to load then i get the blue screen of death. i've tried to use system restore through the safe mode and it says it was successful but when it restarts i get the same blue screen. i've used chdsk but ame result. the blue screen on the bottom says:

Stop: 0x0000007e ( 0x0000005. 0xB84B9160,0xB850786c, 0xB8507568)

kdcom.dll - Adress B84 B91.60 base at B84 B 8000 Date stamp 4f8f 0f.42
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23-Jul-2012, 08:18 AM #2
Hi dbowlinggod,
My name is Krishna and I work for the Social Media and Community Team at Dell. You can find the most common answers to Windows questions as well as Blue Screen errors by clicking on the link below. The link will route you to the Dell Support Site.
http://support.dell.com/support/topi...=en&l=en&s=dhs

Regards,
Dell-Kris K
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23-Jul-2012, 09:29 AM #3
What's the model name and model number of that Dell?

What's the 7-character service tag number on the sticker?

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25-Jul-2012, 01:55 AM #4
Quote:
Originally Posted by flavallee View Post
What's the model name and model number of that Dell?

What's the 7-character service tag number on the sticker?xps 400
Service tag 7wt28b1
Model name xps -----------------model number 400--------------I can no longer use the safe mode it hangs when loading the drivers if I try to boot windows it first runs chkdsk automatically then I get the blue screen with different error message. Session5 _initialization _Failed tech info: *** stop: 0x00000071 [0x00000000 , 0 x00000000 ,0x00000000 , 0x00000000]
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Last edited by dbowlinggod; 25-Jul-2012 at 02:17 AM.. Reason: additional info.
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25-Jul-2012, 09:52 AM #5
According to service tag number 7WT28B1, your computer is listed as a Dell XPS 400/Dimension 9150 desktop.

According to its system configuration section, it was shipped in June 2006 and came with Windows XP Media Center Edition 2005 pre-installed.

What discs do you have that came with it?

Considering that it's 6 years old, a clean reinstall of Windows and getting a fresh start may be your best option.

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Have you been using the file and registry cleaning feature of AVG 2012?

Have you been using any "cleaner/fixer" type utilities?

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Last edited by flavallee; 25-Jul-2012 at 09:59 AM..
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25-Jul-2012, 03:03 PM #6
Dell operating system dvd
[QUOTE=flavallee;8421725]According to service tag number 7WT28B1, your computer is listed as a Dell XPS 400/Dimension 9150 desktop.

According to its system configuration section, it was shipped in June 2006 and came with Windows XP Media Center Edition 2005 pre-installed.

What discs do you have that came with it?

Considering that it's 6 years old, a clean reinstall of Windows and getting a fresh start may be your best option.

------------------------------------------------------------

Have you been using the file and registry cleaning feature of AVG 2012?

Have you been using any "cleaner/fixer" type utilities?

-----------------------------------------------------------I have the operating system dell[ and the driver dvd/ I had been using registry firrst aid. I can't do anything right now because I can't even boot to the safe mode because it loads a list of drivers then it hangs. I tried using the system dvdand use the repair option but when it gets to the password I enter the system password andit rejects it. Went into bios and I have the correct password so then I try the clean install and you get another repair option but that deletes files and copys new ones then goes to chkdsk then when it finishes it says it will reboot and then setup will continue but I get the blue screen .I do have Norton ghost 14.0 that includes the Symantec recovery disk and this does boot up.I don't really know how to use it I tried to use the system recovery but it says there are no recovery points but I know there are several and I don't know how to use the rest of the options. I guess I'll have to reinstall. Had this same problem 5 months ago and had to reinstall.

Last edited by dbowlinggod; 25-Jul-2012 at 03:43 PM..
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26-Jul-2012, 07:29 AM #7
I agree. You're having too many issues, so a hard drive format and clean reinstall of Windows and getting a fresh start would be your best option.

Stay away from registry "cleaner/fixer" type utilities, no matter what they claim they can do. They will damage Windows and break programs and generate error/warning messages and wreak havoc with a computer.

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