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macknite's Avatar
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Member with 51 posts.
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Join Date: Mar 2006
Experience: Intermediate
13-Sep-2012, 02:36 AM #16
PC running slow
OK, I hear you.

I will uninstall CC cleaner.

Can you suggest any programme I can use regularly to wipe and clean my pc, safetly
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 49,382 posts.
  
Join Date: May 2002
Location: Brandon/Valrico, Florida
Experience: Advanced
13-Sep-2012, 10:07 AM #17
I suggest you stay away from all "cleaner/fixer/booster/tuneup" type programs, especially the ones that access the registry.

They will do little-to-nothing to improve speed or fix problems, but what they can do is damage Windows and break programs and wreak havoc with a computer.

------------------------------------------------------

Start HiJackThis, then click "Do a system scan and save a log file".

Save the new log that appears, then copy-and-paste it here.

------------------------------------------------------
macknite's Avatar
Computer Specs
Member with 51 posts.
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Join Date: Mar 2006
Experience: Intermediate
13-Sep-2012, 12:03 PM #18
PC running slow
I have done most of all you suggested, including uninstalling cc cleaner


I just have to get the updated versions of Adobe flash player/Adobe reader.

Everything else is completed.

Thank you

Mike

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:59:16, on 13/09/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\vsnp2uvc.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.mg.bt.mail.yahoo.com/neo/launch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.ie/ig/dell?hl=en&c...ie&ibd=3080916
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7529.1424\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNDc2Mzg 4MjUzLVQyLVRCOSsyLUZMKzktRjEwTSs1LVFJWDErNC1YMjAxMCsyLUYxME0xMEQrMS1MSUMrNy 1GTDEwKzEtU1AxKzEtU1VQKzQtVFVHKzMtU1AxUzQrMS1ERFQrNDQ4NzctREQxMEYrMS1TVDEwR kFQUCsxLUYxME0xMkRUKzEtVEIrMS1VMTArMQ"&"prod=90"&"ver=10.0.1410
O4 - HKLM\..\RunServicesOnce: [RWC_CLR_DAT] C:\PROGRA~1\R-WIPE~1\RWipeSrv.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: &Search - http://tbedits.bringmesports.com/one...7&n=2012070710
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/static/m/cab/2...nAxControl.CAB
O16 - DPF: Garmin Internet Explorer Plug-In - https://my.garmin.com/mygarmin/m/GarminAxControl.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - Unknown owner - C:\Program Files\Dell Support Center\bin\sprtsvc.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8656 bytes
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 49,382 posts.
  
Join Date: May 2002
Location: Brandon/Valrico, Florida
Experience: Advanced
13-Sep-2012, 04:13 PM #19
Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

Uncheck the SUPERAntiSpyware startup entry, then click Apply - OK/Close - Restart.

After you restart, don't forget to put a checkmark in the small SCU window before you click OK to close it.

Note: There's no need for the free version to auto-start and run in the background.

-----------------------------------------------------

Start HiJackThis, then click "Do a system scan only".

When the scan is finished in about 30 - 60 seconds, put a checkmark in these log entries:

O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItSkhGTkg"&"inst=NzctNDc2Mzg 4MjUzLVQyLVRCOSsyLUZMKzktRjEwTSs1LVFJWDErNC1YMjAxMCsyLUYxME0xMEQrMS1MSUMrNy 1GTDEwKzEtU1AxKzEtU1VQKzQtVFVHKzMtU1AxUzQrMS1ERFQrNDQ4NzctREQxMEYrMS1TVDEwR kFQUCsxLUYxME0xMkRUKzEtVEIrMS1VMTArMQ"&"prod=90"&"ver=10.0.1410

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing

After you confirm that you selected the correct log entries, click "Fix Checked - Yes".

Close HiJackThis.

-----------------------------------------------------
macknite's Avatar
Computer Specs
Member with 51 posts.
THREAD STARTER
  
Join Date: Mar 2006
Experience: Intermediate
14-Sep-2012, 08:51 AM #20
PC running slow
Did everything as advised. Only one issue. Thumnail should be attached.

Thanks for all your time.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:46:17, on 14/09/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\vsnp2uvc.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.mg.bt.mail.yahoo.com/neo/launch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.ie/ig/dell?hl=en&c...ie&ibd=3080916
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7529.1424\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn6\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\RunServicesOnce: [RWC_CLR_DAT] C:\PROGRA~1\R-WIPE~1\RWipeSrv.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: &Search - http://tbedits.bringmesports.com/one...7&n=2012070710
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/static/m/cab/2...nAxControl.CAB
O16 - DPF: Garmin Internet Explorer Plug-In - https://my.garmin.com/mygarmin/m/GarminAxControl.CAB
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - Unknown owner - C:\Program Files\Dell Support Center\bin\sprtsvc.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
Attached Thumbnails
Slow PC-010-broken-internet-access.jpg  
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 49,382 posts.
  
Join Date: May 2002
Location: Brandon/Valrico, Florida
Experience: Advanced
14-Sep-2012, 09:12 AM #21
Don't worry about that O10 log entry remaining there, as it's just part of the "housecleaning" of your log that I was doing.

Do the following in the order listed, and don't use the computer while each scan is in progress.

-------------------------------------------------------------

Start Malwarebytes Anti-Malware.

Click "Updates(tab) - Check for Updates".

When the definition files have updated, click "OK".

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

-------------------------------------------------------------

Start SUPERAntiSpyware.

Click "Check for Updates".

When the definition files have updated, click "Close".

Select the "Quick Scan" option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

-------------------------------------------------------------
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14-Sep-2012, 11:16 AM #22
Malwarebytes log.

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.14.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Michael :: DGYJ8Y3J [administrator]

14/09/2012 15:28:13
mbam-log-2012-09-14 (15-28-13).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 288565
Time elapsed: 15 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

SUPERAntiSpyware log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/14/2012 at 04:04 PM

Application Version : 5.5.1016

Core Rules Database Version : 9228
Trace Rules Database Version: 7040

Scan type : Quick Scan
Total Scan Time : 00:14:01

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 438
Memory threats detected : 0
Registry items scanned : 28979
Registry threats detected : 0
File items scanned : 10813
File threats detected : 9

Adware.Tracking Cookie
C:\Documents and Settings\Michael\Cookies\JMSKEBNW.txt [ /accounts.youtube.com ]
C:\Documents and Settings\Michael\Cookies\IYHJ3081.txt [ /accounts.google.com ]
C:\DOCUMENTS AND SETTINGS\MICHAEL\Cookies\Z52AHDS7.txt [ Cookie:michael@www.google.ie/accounts ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\FOARQ1SK.txt [ Cookie:niamh@ad.yieldmanager.com/ ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\HDQPI68G.txt [ Cookie:niamh@msnportal.112.2o7.net/ ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\240SPCN7.txt [ Cookie:niamh@invitemedia.com/ ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\IV9MOL4O.txt [ Cookie:niamh@ru4.com/ ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\0XH7B9NN.txt [ Cookie:niamh@doubleclick.net/ ]
C:\DOCUMENTS AND SETTINGS\NIAMH\Cookies\RFXGXZ1N.txt [ Cookie:niamh@adtech.de/ ]
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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14-Sep-2012, 12:44 PM #23
Both scan results are good.
It's normal to pick up a few adware tracking cookies.
I recommend about every 2 weeks that you update them and then run a quick scan with them and then remove what they find.

------------------------------------------------------

Is the computer still running slow?

-------------------------------------------------------

I have no idea what this startup entry is, so I'm a bit suspicious of it and don't know if it's contributing to the slowness.

O4 - HKLM\..\RunServicesOnce: [RWC_CLR_DAT] C:\PROGRA~1\R-WIPE~1\RWipeSrv.exe

-------------------------------------------------------
Last edited by flavallee; 14-Sep-2012 at 12:50 PM..
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14-Sep-2012, 04:36 PM #24
Yes the pc is still slow.

Takes longer than previous to just load a page.

Instead of instant its 30 secs or more
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15-Sep-2012, 10:09 AM #25
Load an Internet Explorer page, then click Tools - Manage add-ons - Toolbars and Extensions.

Advise what the names are in the list, and which ones show a status of Enabled or Disabled.

-----------------------------------------------------------
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15-Sep-2012, 10:20 AM #26
Xml http 6.0
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15-Sep-2012, 10:28 AM #27
PC running slow
XML HTTP 6.0 Microsoft C. Enabled
XML HTTP 3.0 " Enabled
Windows Live sign in Helper Enabled

Adobe Systems
Shockwave Flash Object Disabled

Yahoo
Yahoo toolbar Disabled
Yahoo Toolbar Helper Disabled
Single Instance Class Disabled

Google Toolbar Disabled
" " Helper Enabled
" " Notifier Enabled

Adobe PDF LInk Helper Enabled


Sun Microsystems

Java (tm) Plug-In 2 SSV Helper Enabled
JQSIE Start detectorlmpl Class Enabled


Not Available

Party Poker Enabled
Diagnoise Connection Problems Enabled
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15-Sep-2012, 10:29 AM #28
I have disabled Party Poker
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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15-Sep-2012, 10:42 AM #29
Shockwave Flash Object should be enabled because it's an add-on like Java that's needed to access and view all the multimedia content of websites.

Unless you really need them to be enabled, I would disable all the Google-related and Windows Live-related entries.

-----------------------------------------------------

If it's been a long time since you've run Disk Defragmenter, the hard drive may be heavily fragmented and need to be defragged.

-----------------------------------------------------
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15-Sep-2012, 10:59 AM #30
Sorry Shockwave should have read ENABLED

other instructions completed.

About to defrag
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