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XP Pavilion a1330n - computer running super SLOW


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hockeylvr2's Avatar
hockeylvr2 hockeylvr2 is offline hockeylvr2 has a Profile Picture
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Join Date: Mar 2010
Location: Granite Bay, CA
Experience: Beginner
16-Sep-2012, 09:19 PM #1
Cool XP Pavilion a1330n - computer running super SLOW
I am not sure what the problem is but my computer sounds like it is working way to hard, as though it is thinking and thinking and never stops. I don't know what to do about it and would greatly appreciate some assistance

PS- Flavelle, if you're around it would be great to have your help on this.


TSC SysInfo results log:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3800+, x86 Family 15 Model 47 Stepping 2
Processor Count: 1
RAM: 958 Mb
Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
Hard Drives: C: Total - 229757 MB, Free - 175489 MB; D: Total - 8706 MB, Free - 1163 MB;
Motherboard: ASUSTek Computer INC., Amberine M
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
17-Sep-2012, 09:41 AM #2
You should've sent me a private message to look at your thread.

I just happen to be browsing through the "Windows XP" threads and saw your request for my assistance.

-------------------------------------------------------

Here is the support site for the HP Pavilion Media Center a1330n desktop.

I suggest you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

According to its product specifications section, it's almost 7 years old and came with Windows XP Media Center Edition 2005.

Windows XP Media Center Edition is actually Windows XP Professional with additional multimedia enhancements and features - which is why your TSG SysInfo log shows it as Windows XP Professional.

Your log is showing 958 MB of RAM, so that desktop apparently still has the original 1024 MB(512 MB X 2) of RAM that came in it.

It has 4 slots and supports up to 4096 MB of RAM, so you should seriously consider adding 2 more 512 MB modules to the 2 empty slots.

It supports and uses 184-pin DDR PC3200(DDR400) CL=3, 2.6 volt, unbuffered, non-ECC modules.

Adding more RAM is one of the best and most cost-effective speed and performance boost that you can give it.

-----------------------------------------------------

Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

After it's been downloaded and saved, close all open windows first, then double-click it to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

-----------------------------------------------------

Start HiJackThis.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the ENTIRE file here.

-----------------------------------------------------
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hockeylvr2 hockeylvr2 is offline hockeylvr2 has a Profile Picture
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17-Sep-2012, 12:20 PM #3
The funny thing is I almost sent you a message! I just figured I would wait till this afternoon and if I didn't hear from I would then send a message. Glad you found the message though.

I book marked the support site you suggested. Yes, my computer is old, for technology. My husband mentioned we get more RAM for my computer, so we will look into that further. Thanks for suggesting that.

Okay, getting back to business. Below are the two lists you asked for :


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:05:45 AM, on 9/17/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtblfs.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: HP90EB2C HP0018FE90EB2C
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Live Search Club Toolbar - {719D74AB-1AF9-43A1-8C62-D8750628D93E} - C:\Program Files\Live Search Club Toolbar\Toolbar.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ie_banner_deny.htm
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpqdktp/...ds/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1180788291468
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - http://by112fd.bay112.hotmail.msn.co...x/HMAtchmt.ocx
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate1c9bae9b5a8feec) (gupdate1c9bae9b5a8feec) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: WUSB54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 10449 bytes


****************************
ACDSee
Adobe AIR
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.4)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Control Panel
ATI Display Driver
Bejeweled 2 for Pocket PC
Bing Bar
Bing Maps 3D
Bonjour
Canon Camera Access Library
Canon Camera Support Core Library
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Carbonite
CCleaner
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
CutePDF Writer 2.7
Dassault Systemes Software Prerequisites x86
Data Fax SoftModem with SmartCP
Debugging Tools for Windows (x86)
GdiplusUpgrade
Google Chrome
Google Earth
Google Update Helper
Google Updater
Hewlett-Packard ACLM.NET v1.1.0.0
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
HP Customer Participation Program 7.0
HP Deskjet Printer Preload
HP DigitalMedia Archive
HP Document Viewer 7.0
HP Game Console and games
HP Image Zone for Media Center PC
HP Imaging Device Functions 7.0
HP Photosmart 330,380,420,470,7800,8000,8200 Series
HP Photosmart Cameras 5.0
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant
HP Product Detection
HP PSC & OfficeJet 5.3.B
HP Solution Center 7.0
HP Update
InstantShareAlert
InterVideo WinDVD Player
iTunes
Java(TM) 6 Update 33
Junk Mail filter update
Kaspersky Internet Security 2012
Kaspersky Internet Security 2012
Linksys Wireless-G USB Network Adapter
Live Search Club Toolbar
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Choice Guard
Microsoft Corporation
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft LifeCam
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Disc 2
Microsoft Office 2000 Premium
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MobileMe Control Panel
Mozilla Firefox 15.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 4.5
muvee autoProducer unPlugged 1.2
My HP Games
OCR Software by I.R.I.S 7.0
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Remove IntelliMover Demo
Resco Picture Viewer
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2731847)
Segoe UI
Shop for HP Supplies
Skype Toolbars
Skype™ 5.10
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SUPERAntiSpyware
TBS WMP Plug-in
TurboTax 2011
TurboTax 2011 wcaiper
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wmiiper
TurboTax 2011 wrapper
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Windows Internet Explorer 7 (KB928089)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Updates from HP (remove only)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Live Writer
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 58,560 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
17-Sep-2012, 12:48 PM #4
The scan log and uninstall_list.txt log shows Microsoft Security Essentials and Kaspersky Internet Security 2012 both installed.

Multiple antivirus programs in the same computer will fight each other and bog it down and cause other issues.

One of them needs to go.

Personally, I would keep MSE and get rid of KIS, but it's your choice.

---------------------------------------------------

Click the green icon with white "down" arrow icon at each site to download and save

Java Runtime Environment 1.7.0.07(7 Update 7)

Malwarebytes Anti-Malware 1.65.0.1400

SUPERAntiSpyware 5.5.0.1016

Just download and save them for now.

Note: You appear to have the last one already installed, but I don't know if it's the current version or an older version.

---------------------------------------------------

Go to Control Panel - Add Or Remove Programs, then uninstall/remove

Adobe AIR - unless you actually need and use it

Apple Software Update

Bing Bar
- unless you actually need and use it

CCleaner - unless you really know how to use it safely

Google Update Helper

Google Updater

Java(TM) 6 Update 33

Mozilla Maintenance Service


After you're done, restart the computer.

----------------------------------------------------

Install the 3 programs that you previously downloaded and saved.

Uncheck and decline to install any extras, such as toolbars and home pages, they may offer.

Uncheck and decline to use the "trial" or "pro" version.

Make sure to update the definition files.

After you're done, restart the computer.

Don't run any scans yet.

----------------------------------------------------
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
17-Sep-2012, 12:52 PM #5
I'm shutting down for a few hours, so I'll check back with you later.

There's a lot of work to do, so be patient.

-------------------------------------------------------
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Location: Granite Bay, CA
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17-Sep-2012, 08:15 PM #6
I was out doing errands today but was able to get started back with computer shenanigans an hour ago.


Okay I went back to just having MSE - I disabled KIS, would it be best that I just uninstall? How do I get MSE to work at startup again?

I was able to uninstall/remove all you listed but Apple Software Update. When I tried to uninstall it, a window popped up saying: There is a problem with this Windows Installer Package. A problem require for this install to be complete could not be run. Contact your support personnel or package vendor.

I installed the new downloads and definitions for Java and Malwarebytes... I had the current version & definitions of SUPER. Per your request, no scans have been run yet for these. What's next?
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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18-Sep-2012, 09:17 AM #7
If you've decided to keep Microsoft Security Essentials, don't just disable Kaspersky Internet Security.

You need to uninstall it so there isn't 2 antivirus programs in your computer.

Microsoft Security Essentials has 2 entries that need to be running:

1. Microsoft Security Client or msseces needs to be checked in the startup list.

Start - Run - MSCONFIG - OK - "Startup" tab

2. Microsoft Antimalware Service needs to be on Automatic in the services list.

Start - Run - SERVICES.MSC - OK

Double-click it, then change "startup type" to Automatic, then click Apply - OK.

------------------------------------------------------

Don't worry about uninstalling Apple Software Update.

------------------------------------------------------

Start Malwarebytes Anti-Malware.

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

------------------------------------------------------

Start SUPERAntiSpyware.

Select the "Quick Scan" option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

------------------------------------------------------
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18-Sep-2012, 01:30 PM #8
Kaspersky has been uninstalled.



Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.17.10

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
HP_Administrator :: DANIELLE [administrator]

9/18/2012 9:47:17 AM
mbam-log-2012-09-18 (09-47-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 228011
Time elapsed: 13 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

--------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/18/2012 at 10:17 AM

Application Version : 5.5.1016

Core Rules Database Version : 9247
Trace Rules Database Version: 7059

Scan type : Quick Scan
Total Scan Time : 00:08:08

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 538
Memory threats detected : 0
Registry items scanned : 29451
Registry threats detected : 0
File items scanned : 6906
File threats detected : 77

Adware.Tracking Cookie
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.h.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.fastclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.apmebf.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.specificclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.mediaplex.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.tribalfusion.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.trafficmp.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.lucidmedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
www.googleadservices.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.c.atdmt.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.mediaforge.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.mediaforge.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.mediaforge.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.kontera.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.estat.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.imrworldwide.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.imrworldwide.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.xiti.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
antivirus-software.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
antivirus-software.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.antivirus-software.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.casalemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
antivirus-software.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.findthebest.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.interclick.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.questionmarket.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.questionmarket.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.mediaplex.com [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
.fastclick.net [ C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\APPLICATION DATA\MOZILLA\FIREFOX\PROFILES\4ZGV6RI8.DEFAULT\COOKIES.SQLITE ]
flavallee's Avatar
flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 58,560 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
18-Sep-2012, 02:14 PM #9
The scan results look good.

MBAM tends to find more serious issues, and it came out clean.

It's normal for SAS to find some adware tracking cookies.

Do the following in the order that they're listed.

------------------------------------------------------

Click Start - Run, then type in

%temp% (% is the percent symbol in the number 5 key)

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

------------------------------------------------------

Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

------------------------------------------------------

Start HiJackThis, then click "Do a system scan and save a log file".

Save the log that appears, then copy-and-paste the ENTIRE log here.

------------------------------------------------------
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18-Sep-2012, 02:53 PM #10
I think part of the prob w/ the computer was the added antivirus (Kaspersky) but since removing it, things are much better.

MSCONFIG start up tab - the only names in the "Startup Item" column that have a checkmark next to them are:
msseces
ctfmon
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:48:45 AM, on 9/18/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.live.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: HP90EB2C HP0018FE90EB2C
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Live Search Club Toolbar - {719D74AB-1AF9-43A1-8C62-D8750628D93E} - C:\Program Files\Live Search Club Toolbar\Toolbar.dll
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Startup: AutorunsDisabled
O4 - Global Startup: AutorunsDisabled
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - http://www1.snapfish.com/SnapfishActivia.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpqdktp/...ds/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1180788291468
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} - http://by112fd.bay112.hotmail.msn.co...x/HMAtchmt.ocx
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: WUSB54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 8138 bytes
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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18-Sep-2012, 03:06 PM #11
I'm glad to hear that things are much better.

Let's try to improve on that a bit more.

---------------------------------------------

Go to Start - Run - SERVICES.MSC - OK.

Expand the services window so you can see the list clearly.

Double-click these service entries, one at a time, to open their properties window:

Ati HotKey Poller

Canon Camera Access Library 8

HP Port Resolver

HP Status Server

InstallDriver Table Manager

Java Quick Starter

LightScribe Direct Disc Labeling Service

Skype Updater


If "Startup Type" is on Automatic, change it to Manual, then click Apply - OK.

After you're done with the above entries, look at the rest of the services list.

If "Startup Type" in any of them is set on Disabled, change it to Manual, then click Apply - OK.

After you're all done, restart the computer.

Run it for awhile and make sure that everything is working okay.

---------------------------------------------------

How long has it been since Disk Defragmenter was run?

If it's been over a month or two, run it.

There's no need to run it any often than that.

---------------------------------------------------
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18-Sep-2012, 03:52 PM #12
Things seem to be running well.
Disk Defragmenter was completed last month.
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18-Sep-2012, 04:09 PM #13
One more thing you can do to speed up your computer. From your HijackThis log, I can see the SearchIndexer.exe process. It's related to Windows Search. It's not really useful and does slow down a computer, especially with XP.

I don't see Windows Search in your uninstall list, so you'll need to look into your services:

Click Start > Run > type services.msc

Press Enter.

Locate the Windows Search service. Double-click it, Stop and Disable it.

If you still don't see the Windows Search service, locate the Indexing service. Stop and Disable it.
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19-Sep-2012, 12:42 PM #14
Done. Thanks Phantom010
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19-Sep-2012, 12:49 PM #15
You're welcome!
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