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MEMORY_MANAGEMENT Error


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zookeep's Avatar
zookeep zookeep is offline
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26-May-2013, 06:28 AM #1
MEMORY_MANAGEMENT Error
I have Windows XP,SP3.
4-5 minutes after logging in, a blue error box appears.It begins dump of physical memory.
Technical details:
*** STOP: 0x0000001A (0x00041785,0xC0C00000,0x82887A90,0x00000000)
blues_harp28's Avatar
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26-May-2013, 07:41 AM #2
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/libr...8VS.85%29.aspx

Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
====
Either post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.

Or download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste.
Then Post the last 5 minidump files

Check this link first
====
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
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Malwarebytes
zookeep's Avatar
zookeep zookeep is offline
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26-May-2013, 11:53 AM #3
The Minidump attachment :
Have compressed and attached minidump files.
Thank you!
Attached Files
File Type: rar Minidump.rar (74.3 KB, 14 views)
blues_harp28's Avatar
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26-May-2013, 12:14 PM #4
For some reason the minidumps are not loading correctly.

You will have to download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste.
Then Post the last 5 minidump files
zookeep's Avatar
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26-May-2013, 01:11 PM #5
Minidump files notepad
Attached Files
File Type: txt sminidump.txt (21.2 KB, 78 views)
blues_harp28's Avatar
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26-May-2013, 01:17 PM #6
Caused By Driver : TUKERNEL.EXE

Caused By Driver : NAVENG.SYS
Relates to Symantec [Norton] Antivirus Engine
As a test - disable Norton and restart your Pc.
Does it still Blue Screen?

naveng.sys Windows process - What is it?
http://www.file.net/process/naveng.sys.html
====
Download Security Check by screen317 from
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/

Save it to your Desktop.
Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.
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26-May-2013, 10:22 PM #7
Results of screen317's Security Check version 0.99.64
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
TuneUp Utilities 2012
TuneUp Utilities Language Pack (en-US)
Java DB 10.5.3.0
Java(TM) 6 Update 33
Java 7 Update 21
Java(TM) SE Development Kit 6 Update 23
Adobe Flash Player 11.7.700.202
Adobe Reader XI
Google Chrome 26.0.1410.64
Google Chrome 27.0.1453.93
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 8%
````````````````````End of Log``````````````````````
blues_harp28's Avatar
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27-May-2013, 03:27 AM #8
TuneUp Utilities 2012 - contains a registry cleaner and they can cause more problems than thay solve.
Your best move would be to uninstall it.
====
Screen317's Security Check - shows you have disabled Norton - does it still Blue Screen?
zookeep's Avatar
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27-May-2013, 11:47 AM #9
Yes it still blue screens.

I cannot find Tune Up Utilities 2012 in the Add or Remove Programs.
How else can I uninstall it?
blues_harp28's Avatar
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27-May-2013, 12:14 PM #10
Tune Up Utilities 2012 - check in program files.
====
Run a Mem Test.
http://www.memtest86.com/download.html

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
====
You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to Download (Pre-built & ISOs)
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

Download to your desktop - unzip it there.
Put the USB stick into your Pc USB slot.
Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.
Put the drive letter in the box and click on install.

But first check that you are using the correct drive letter - with the USB stick in the USB slot of your PC - right click My Computer > click on Open.
Your USB stick will be listed with the drive letter.

http://www.bleepingcomputer.com/forums/topic207910.html
====
Check Device Manager
Click Start >Run > Type
devmgmt.msc

Click the + sign to expand all entries.
Check for any yellow exclamation marks.
A driver may need updating.
Drivers may need updating - always go to the manufacturers website for any needed drivers.
====
Do Not forget to re-enable Norton.
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28-May-2013, 08:14 AM #11
Ran MemTest overnight.It said no error found.
(Did not do the test seperately on the RAM)
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28-May-2013, 08:15 AM #12
No yellow exclamation marks were there.
blues_harp28's Avatar
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28-May-2013, 08:20 AM #13
Post a Hjt log - to see what is running on your system.
Hijack this 2.04
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Also post the uninstall log from Hjt log
Start HiJackThis.
At the bottom right - Other Stuff
Click on Config > Misc Tools.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Click Edit > Select All > Edit > Copy-and-Paste the uninstall list in the reply box.
====
Check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links

Last edited by blues_harp28; 28-May-2013 at 08:25 AM..
zookeep's Avatar
zookeep zookeep is offline
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28-May-2013, 10:59 AM #14
Downloaded Hijack this 2.04 but cannot run it.
It says:
Windows Installer service is not accessible in Safe Mode.Please try again when your computer is not in safe mode or you can use System Restore to return your machine to a previous good state.

I can use the computer only on Safe Mode.Other wise it blue screens.
blues_harp28's Avatar
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28-May-2013, 11:09 AM #15
Quote:
Originally Posted by zookeep View Post
I can use the computer only on Safe Mode.Other wise it blue screens.
Safe Mode - it's the first time you have told us that!
In safe mode - I'd uninstall Norton completely, then see if it will boot in normal mode.

I'd also remove all sticks of Ram - leave just one stick in place.
Will it boot to normal mode now?
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