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Solved: phantom image removal


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dbclark52's Avatar
dbclark52 dbclark52 is offline
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03-Sep-2013, 10:23 AM #1
Solved: phantom image removal
I have an image that is imbedded into my desk top that won't allow me to remove it. The image is just the outline of a box that is the size of a ghosted icon box, with a red 'x' in the top left corner. It does not allow me to do anything with it. I cannot drag it and if I right click on it, it is the same as right clicking on my desk top; just gives me the desktop properties pop-up.

This appeared a couple weeks ago when I received a trusted and expected email with a txt file I needed. I tried to drag and drop the text file from email to my desktop, which it did, but then it would not open. I was able to open the file directly from email, then saved to a different folder. When I was finished with the text file I had saved off, I deleted it, and then the note pad icon on the file I had dragged turned to the box with red x.

I have run CCleaner Pro with both the cleanup and fix registry options and run MalWare app with no luck in picking it up. I also changed out my background, and removed background altogether with it just leaving the box in place. In trying different things, I had also changed the resolution on my monitor, which seemed to have moved the location of the box from my line of active app icons to a spot further to right of the screen. When I set the resolution back to original, it move the box a little further to the right. It did not change the behavior when trying to remove though.

Any ideas on how to remove this would be greatly appreciated.

+++++++++
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 42 Stepping 7
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RAM: 3240 Mb
Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
Hard Drives: C: Total - 476937 MB, Free - 397718 MB;
Motherboard: Dell Inc., 0H5TG2
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dlsayremn   (David) dlsayremn is offline
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03-Sep-2013, 11:55 AM #2
Have you tried this?

Right click to open the desktop menu.
Mouse over Arrange Icons.
Select Run Desktop Cleanup Wizard.
Click Next when the Wizard pops up.
The next screen is a list of the icons on the desktop with the last date the icon was used.
Hopefully, something will show up there for the icon.
If the box next to the icon name is checked, the wizard will remove the icon and place it in the Unused Desktop Icons folder.
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03-Sep-2013, 12:07 PM #3
Only icons that show in my Desktop Cleanup Wizard are the icons I use.

This image does not act like an icon as it is not clickable in any fashion and does not show in either the cleanup wizard or my desktop folder. I also check the Add/Remove applications and it does not show. It appears to be attached to the background (the actual background, not my background image,) not an actual icon.
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03-Sep-2013, 02:15 PM #4
Quote:
Motherboard: Dell Inc., 0H5TG2
You appear to have a Dell Latitude D5420 laptop.

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

Click the + in "Display Adapters", then double-click the graphics device listed there to open its properties window, then click the "Driver" tab.

What's the driver version listed there?

If it's older than version 6.14.10.5436, install the current version.

-------------------------------------------------------------

Go here, then click the large blue "Download Now @ Bleeping Computer" link to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Note: The "Clean" and "Report" buttons will be grayed out at this time.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Report" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

-------------------------------------------------------------
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03-Sep-2013, 04:18 PM #5
found the driver was at 6.14.10.5323. Updated to suggested level. Ran AdwCleaner and only kept one application that I do need. After reboot, my phantom image IS still on my screen.
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03-Sep-2013, 04:19 PM #6
# AdwCleaner v3.002 - Report created 03/09/2013 at 13:57:10
# Updated 01/09/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : e5n3yvr - A6N506S1
# Running from : C:\Documents and Settings\e5n3yvr\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[x] Not Deleted : VideoDownloadConverter_4zService

***** [ Files / Folders ] *****

[x] Not Deleted : C:\Program Files\VideoDownloadConverter_4z
Folder Deleted : C:\Documents and Settings\e5n3yvr\Local Settings\Application Data\iac
[x] Not Deleted : C:\Documents and Settings\e5n3yvr\Application Data\VideoDownloadConverter_4z
File Deleted : C:\Documents and Settings\e5n3yvr\Application Data\Mozilla\Firefox\Profiles\wrxkp4te.default\searchplugins\ask-web-search.xml

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\MenuExt\&Search
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.DynamicBarButton.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.FeedManager.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLMenu.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.HTMLPanel.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.MultipleButton.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.PseudoTransparentPlugin.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.Radio.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.RadioSettings.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ScriptButton.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SettingsPlugin.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.SkinLauncher.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.ThirdPartyInstaller.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.UrlAlertButton.1
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin
Key Deleted : HKLM\SOFTWARE\Classes\VideoDownloadConverter_4z.XMLSessionPlugin.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [VideoDownloadConverter Search Scope Monitor]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [VideoDownloadConverter_4z Browser Plugin Loader]
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2A1260C1-2964-453F-B0BA-FA429472EB5F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{363D5C92-10DC-4287-93E5-1832EECC48EC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3B41BE90-F731-4137-AFF3-2CA951E7F0D9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4128C64D-F0DD-4811-9405-D22294E8151F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66292684-B2C2-4C7C-B3D2-BF446E30744C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{69407823-3494-4400-8D49-612549E8F4EE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6BFF4BCB-7A73-45A7-AC4C-389A34E1D1EF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8FCA5302-6D6D-4645-BF99-D43CF76CE474}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DD385519-22E7-4BE2-8A8D-35C66DF4858E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{ED345812-2722-4DCA-9976-D01832DB44EE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{17B10E59-09E1-4C39-A738-6774D7AB7778}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD2049E-E483-4425-8555-8E0775ACB631}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2D73F2D0-2FAB-458E-977D-2F9050E0ED60}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3E9469AF-E866-4476-B767-810630F1F6E7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{47700C35-9E3E-4DAD-934C-0CE28A87237C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{716E443D-7CAA-44F1-866B-F45D00E712CC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72063D77-7590-4DA9-A7F8-F5ECAF3632C4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7FC87AC5-FA93-476E-A32C-A941229DED0B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2D3826A1-F3E8-45D6-94B5-C26D8EC0073B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3EE17DD1-E28B-4AED-A3B2-9C29CB2C19D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{886F93AD-3CBB-4424-8442-A7340243540F}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{AA289DBC-59B6-40A5-AC7D-C90DF850289C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CA723163-6FAD-43D4-8B93-0D8C52BD9974}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{F1F328EB-F5A5-432B-A54C-05F3EF5B0BD8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FB0E8A09-F08C-44CF-9E15-97ADAC016248}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FE8DBB09-C3D3-4477-80CB-D38914B94BB8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D970ED5-3EDA-438D-BFFD-715931E2775B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{312F84FB-8970-4FD3-BDDB-7012EAC4AFC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C547C6C2-561B-4169-A2A5-20BA771CA93B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C9A6357B-25CC-4BCF-96C1-78736985D412}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1F6F39C1-00A8-4752-A94C-D0EA92D978B6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{5354D921-3F52-47C5-938D-77A2FB6DEFE7}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{71144427-1368-4D18-8DC9-2AE3CC4C4F83}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{99E1F6FD-2E94-4CF6-8344-1BA63CD3BD9B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{ED345812-2722-4DCA-9976-D01832DB44EE}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{93A3111F-4F74-4ED8-895E-D9708497629E}]
Key Deleted : HKLM\Software\Description
Product Deleted : Google Update Helper

***** [ Browsers ] *****

-\\ Internet Explorer v7.0.6000.21342


-\\ Mozilla Firefox v23.0.1 (en-US)

[ File : C:\Documents and Settings\e5n3yvr\Application Data\Mozilla\Firefox\Profiles\8hnqy7m0.default\prefs.js ]


[ File : C:\Documents and Settings\e5n3yvr\Application Data\Mozilla\Firefox\Profiles\wrxkp4te.default\prefs.js ]

Line Deleted : user_pref("extensions.mywebsearch.prevDefaultEngine", "Google");
Line Deleted : user_pref("extensions.mywebsearch.prevKwdEnabled", true);
Line Deleted : user_pref("extensions.mywebsearch.prevSelectedEngine", "Bing");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.homepage", "hxxp://home.tb.ask.com/index.jhtml?ptb=F111406E-413D-48D1-9EA5-C5551E632D88&n=77fce2b2&p2=^HJ^xdm003^S05932^us&si=CLiL3Z2H7rcCFWdo7AodEw[...]
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.hp.enabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.hp.user.defined", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.initialized", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.contextKey ", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.installDat e", "2013061810");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.partnerId" , "^HJ^xdm003^S05932^us");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.partnerSub Id", "CLiL3Z2H7rcCFWdo7AodEwIATQ");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.success", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.installation.toolbarId" , "F111406E-413D-48D1-9EA5-C5551E632D88");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.lastActivePing", "1371668286281");
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.options.defaultSearch", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.options.homePageEnabled ", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.options.keywordEnabled" , true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.options.tabEnabled", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4zMembers_.weather.location", "94203");
Line Deleted : user_pref("extensions.toolbar.mindspark.hp.enabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark.hp.enabled.guid", "");
Line Deleted : user_pref("extensions.toolbar.mindspark.lastInstalled", "videodownloadconverter@mindspark.com");
Line Deleted : user_pref("keyword.URL", "hxxp://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=F111406E-413D-48D1-9EA5-C5551E632D88&n=77fce2b2&ind=2013061810&p2=^HJ^xdm003^S05932^us&si=CLiL3Z2H7 rcCFWdo7AodEwIATQ&s[...]

-\\ Google Chrome v

[ File : C:\Documents and Settings\e5n3yvr\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [10871 octets] - [03/09/2013 13:52:51]
AdwCleaner[S0].txt - [11019 octets] - [03/09/2013 13:57:10]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [11080 octets] ##########
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dbclark52 dbclark52 is offline
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03-Sep-2013, 04:24 PM #7
The previous log was from the CLEAN. Here is the Log from REPORT:

# AdwCleaner v3.002 - Report created 03/09/2013 at 14:23:03
# Updated 01/09/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : e5n3yvr - A6N506S1
# Running from : C:\Documents and Settings\e5n3yvr\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

Service Found : VideoDownloadConverter_4zService

***** [ Files / Folders ] *****

Folder Found C:\Documents and Settings\e5n3yvr\Application Data\VideoDownloadConverter_4z
Folder Found C:\Program Files\VideoDownloadConverter_4z

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKLM\Software\Description

***** [ Browsers ] *****

-\\ Internet Explorer v7.0.6000.21342


-\\ Mozilla Firefox v23.0.1 (en-US)

[ File : C:\Documents and Settings\e5n3yvr\Application Data\Mozilla\Firefox\Profiles\8hnqy7m0.default\prefs.js ]


[ File : C:\Documents and Settings\e5n3yvr\Application Data\Mozilla\Firefox\Profiles\wrxkp4te.default\prefs.js ]


-\\ Google Chrome v

[ File : C:\Documents and Settings\e5n3yvr\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [10871 octets] - [03/09/2013 13:52:51]
AdwCleaner[R1].txt - [1238 octets] - [03/09/2013 14:23:03]
AdwCleaner[S0].txt - [11161 octets] - [03/09/2013 13:57:10]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1359 octets] ##########
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03-Sep-2013, 07:34 PM #8

Last edited by Phantom010; 03-Sep-2013 at 07:42 PM..
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dbclark52 dbclark52 is offline
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03-Sep-2013, 11:29 PM #9
No luck on either #18 of the post or chkdsk.
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04-Sep-2013, 10:00 AM #10
I don't know what else to try.

If you have used CCleaner's registry cleaner option on a regurlar basis, there's no way to know how much damage has been done to the operating system. You should avoid using registry cleaners, boosters, optimizers, tune-up utilities of any kind, no matter what they claim. They'll do a lot more harm than good and you'll only trash your operating system, ending up having to reinstall.
__________________

Please read instructions and questions carefully, and reply in a timely manner... Thank you.

Why don't you just Google it?
If your problem is solved, please click on the Mark Solved button.
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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04-Sep-2013, 11:07 AM #11
Yep. I was a bit concerned when I read this comment in post #1:

Quote:
I have run CCleaner Pro with both the cleanup and fix registry options
----------------------------------------------------------
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04-Sep-2013, 09:09 PM #12
Maybe the following is worth a try?

http://support.microsoft.com/mats/sy..._windows/en-us

It says:


Quote:
What it fixes...
  • Problems with desktop shortcuts and icons
    • Shortcuts on the desktop don't work or are broken
    • Desktop icons are broken or have not been used in 3 months
    • Startup items don't work or are broken
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06-Sep-2013, 09:37 AM #13
I was able to fix this issue last night. A colleague mentioned that it looked like what he thought was either Active Web or Active Desktop that was holding the space. He is a real UNIX geek and wasn't sure exactly what he was talking about, but after doing some web search on it, I was able to find and solve my issue.

right click on desktop --> select desktop tab --> click on "Customize Desktop" --> click on "Web" tab and found a check mark by a line that read: "file:///C:/Docume~1/<uid>/LOCALS~1/Temp/msohtmlclip/01/clip_image002.gif" As soon as I unchecked this line and applied, my phantom box was gone.

Thanks for everyone's help. I spend most of my time in the UNIX world so use windows only for what is needed, and I really do appreciate the immediate work on helping me solve my problem. Thanks again.

Dan
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dlsayremn   (David) dlsayremn is offline
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06-Sep-2013, 11:53 AM #14
Dan,
Glad you found a solution.
Thanks for posting it.

DLSayre
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