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svchost taking up 99% of CPU


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Screlge's Avatar
Screlge Screlge is offline
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09-Nov-2013, 09:59 AM #1
svchost taking up 99% of CPU
Svchost.exe is taking up 98% of CPU for anything up to 90 minutes after I start up XP which means my PC is unusable for that time. This started after I installed SP3. I have downloaded Process Explorer and that shows that the culprit is wuaueng.dll What can I do?


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 1
RAM: 2046 Mb
Graphics Card: RADEON X300 Series, 128 Mb
Hard Drives: C: Total - 207205 MB, Free - 161019 MB; D: Total - 31196 MB, Free - 4320 MB;
Motherboard: Dell Inc., 0C5706
Antivirus: AVG Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Experience: Advanced
09-Nov-2013, 10:26 AM #2
Quote:
Svchost.exe is taking up 98% of CPU for anything up to 90 minutes after I start up XP which means my PC is unusable for that time. This started after I installed SP3.
You appear to have a Dell OptiPlex GX280 desktop.

Did you just recently upgrade Windows XP Professional to SP3?

-----------------------------------------------------------
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Screlge Screlge is offline
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09-Nov-2013, 03:23 PM #3
Yes. Its a machine I only use occasionally.
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10-Nov-2013, 10:13 AM #4
The SP3 upgrade for Windows XP was released over 5 years ago, so that computer has been outdated for a long time.

Even if you use it only occasionally, it should be brought up-to-date when you do use it.

Do the following so we can see what's installed and auto-starting and if any obvious issues need to be addressed.

----------------------------------------------------------

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe)

After it's been downloaded and saved, close all open windows.

Double-click it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

----------------------------------------------------------
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Screlge Screlge is offline
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10-Nov-2013, 02:42 PM #5
Thanks.I have cleaned things up a bit since yesterday but here is the latest:

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 18:31:23, on 10/11/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

FIREFOX: 21.0 (en-US)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\PowerDesk\pddlghlp.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Documents and Settings\Tony Wells\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Program Files\Network Magic\nmsrvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Documents and Settings\Tony Wells\Local Settings\Temp\wzaed3\procexp.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\DOCUME~1\TONYWE~1\LOCALS~1\Temp\~~PDTEMP\keygen.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\WINDOWS\system32\W32MKDE.EXE
C:\Documents and Settings\Tony Wells\Local Settings\Temp\wz92ee\procexp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\NEO Pro\NeoPro.exe
C:\WINDOWS\system32\wiaacmgr.exe
C:\Documents and Settings\Tony Wells\My Documents\Downloads\HijackThis(1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/c...o/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSour...ctid=CT2786678
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/c...o/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/c...rch.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files\Evernote\Evernote\EvernoteIE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: &RoboForm Toolbar - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Dialog Helper.lnk = C:\Program Files\PowerDesk\pddlghlp.exe
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Tony Wells\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: EvernoteClipper.lnk = C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Clip Image - C:\Program Files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=4
O8 - Extra context menu item: Clip selection - C:\Program Files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3
O8 - Extra context menu item: Clip this page - C:\Program Files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1
O8 - Extra context menu item: Clip URL - C:\Program Files\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: New Note - C:\Program Files\Evernote\Evernote\\EvernoteIERes\NewNote.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Show RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files\Evernote\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra 'Tools' menuitem: @C:\Program Files\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files\Evernote\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASO3DiskOptimizer - Systweak Inc., (www.systweak.com) - C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Network Magic\nmsrvc.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional Business 2010\RpcAgentSrv.exe
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 14498 bytes
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
10-Nov-2013, 07:12 PM #6
Your HiJackThis log shows a number of problems - which includes a number of outdated programs, an infestation of threats, unsafe computing practices, use of "cleaner/fixer" type utilities, etc..

A clean reinstall of Windows XP SP3 and getting a fresh start with that computer might be your best option, but we'll try to help you.

Do the following in the order that they're listed.

-----------------------------------------------------------

Go here, then click the large blue "Download Now @ Author's site" button to download and save TFC.exe to your desktop.

After it's downloaded and saved, close all open windows.

Double-click it to load its main window.

Click the "Start" button.

Once the temp file deletion process is finished, it'll advise you how many temp files in KB's or MB's or GB's were deleted.

If you're prompted to restart the computer to complete the deletion process, do so.

-----------------------------------------------------------

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Clean" button, then click "OK".

Allow the cleaning process to finish.

When it's finished, click "OK" in each window that appears.

The computer will restart.

When the log appears during restart, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

-----------------------------------------------------------

Start HiJackThis, but don't run a scan.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the ENTIRE file here.

-----------------------------------------------------------
Screlge's Avatar
Screlge Screlge is offline
Member with 125 posts.
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Join Date: May 2003
11-Nov-2013, 07:11 AM #7
Done all that. Here is the Uninstall list:


ACDSee Photo Manager 2009
Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Linguistics CS4
Adobe Media Player
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Reader XI (11.0.03)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Advanced System Optimizer
Alien Skin Exposure 2
Alien Skin Image Doctor 2
Amazon Kindle
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ashampoo Burning Studio 9.03
ATI Display Driver
AVG 9.0
BBC iPlayer Desktop
BBC iPlayer Desktop
Bonjour
BT Home Hub
BT Wireless Connection Manager
BT Yahoo! Applications
CCleaner
Collectorz.com Movie Collector
Connect
ContrastMaster 1.0
ContrastMaster 1.04
Debugging Tools for Windows (x86)
eMule
Evernote v. 4.6.7
File Shredder 2.0
FocalBlade 2.0 Plugin
Focus Magic
Google Drive
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB979306)
iCorrect EditLab Pro 4.5
ImageAlign PRO Plugin
Intellihance Pro 4.2
iTunes
Java 7 Update 25
Kodak DIGITAL GEM Airbrush Professional Plug-In 2.0.0
Kodak DIGITAL GEM Professional Plug-In 2.0.0
Kodak DIGITAL ROC Professional Plug-In 2.0.0
Kodak DIGITAL SHO Professional Plug-In 2.0.0
kuler
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Windows SDK for Windows 7 (7.1)
Microsoft WinUsb 1.0
Movie Collector
Mozilla Firefox 21.0 (x86 en-US)
Mozilla Maintenance Service
MSVC80_x86_v2
MSVC90_x86
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
Network Magic
Noiseware Professional Plug-in
Orca
PC Connectivity Solution
PDF Settings CS4
Photoshop Camera Raw
Power Retouche Pro
PowerDesk 7
Quick View Plus
Revo Uninstaller Pro 3.0.7
RoboForm 7-8-5-7 (All Users)
Samsung ML-2240 Series
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
Shadow Illuminator Pro
SiSoftware Sandra Professional Business 2010
Snagit 11
Spybot - Search & Destroy
Suite Shared Configuration CS4
The Ultimate Troubleshooter
Total Video Converter 3.71 100812
TreeSize Professional 5.3.4
Ultra Video Converter 5.1.0108
Ultra Video Joiner 6.1.0108
Ultra Video Splitter 6.0.1201
Unlocker 1.8.9
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB978207)
Virtual Painter 5 (for Photoshop)
VLC media player 1.0.5
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Driver Package - Pure Networks, Inc. Network Magic Device

Discovery Driver (02/08/2007 4.1.7039.0)
Windows Driver Package - Pure Networks, Inc. Network Magic Wireless

Driver (02/08/2007 4.1.7039.0)
Windows Imaging Component
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Search 4.0
Windows XP Service Pack 3
WinPcap 4.1.1
WinRAR archiver
WinXP Manager
WinZip
WM Recorder 14

By the way, I did some DIY work, before I received your response, from here: http://forum.sysinternals.com/100-cp...opic13699.html. I have since rebooted twice and the svchost problem has not recurred..........so far!

Last edited by Screlge; 11-Nov-2013 at 08:09 AM.. Reason: More Info
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11-Nov-2013, 09:48 AM #8
Did you complete the second part of post #6?

Where is the AdwCleaner log that I requested in the third part of post #6?
The log needs to be viewed so it can be determined if another "scan" and "clean" is needed.

If you're making use of and following instructions in more than one forum, we have no way of knowing what you're doing in the other forum(s) that may interfere with or contradict what we're doing here.

---------------------------------------------------------

Last edited by flavallee; 11-Nov-2013 at 10:10 AM..
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11-Nov-2013, 10:11 AM #9
Adobe Reader 11.0.03 needs to be updated to version 11.0.05.
Load its main window, then click "Help - Check for Updates".

Advanced System Optimizer needs to be uninstalled.
These type of programs can damage Windows and damage programs and wreak havoc with a computer.

AVG 9.0 is very outdated and needs to updated to AVG 2014 or replaced with another antivirus program.

Java 7 Update 25 needs to be updated to version 7 Update 45(1.7.0.45).

Mozilla Firefox 23.0 needs to be updated to version 25.0.
Load its main window, then click "Help - About Firefox".

Get rid of Spybot - Search & Destroy, then replace it with SUPERAntiSpyware 5.6.0.1042.
It's more user-friendly and works well with Malwarebytes Anti-Malware 1.75.0.1300 which you already have installed.

VLC Media Player 1.0.5 is very outdated and needs to be updated to version 2.1.0.

------------------------------------------------------
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Screlge Screlge is offline
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11-Nov-2013, 01:35 PM #10
Quote:
Originally Posted by flavallee View Post
Did you complete the second part of post #6?

Where is the AdwCleaner log that I requested in the third part of post #6?
The log needs to be viewed so it can be determined if another "scan" and "clean" is needed.

If you're making use of and following instructions in more than one forum, we have no way of knowing what you're doing in the other forum(s) that may interfere with or contradict what we're doing here.

---------------------------------------------------------
I am away from this PC now until the end of the month. I misread your post and failed to post the Adw Cleaner log but I deleted most of the items that came up. I shall do another scan when get back. Frank I didn't mean to mess you around and am very grateful for your help. In my desperation, and before your first post, I googled svchost wuaueng.dll on my laptop. I didn't post to the forum but tried out something from a previous post. I can see how that can cause problems with what you are doing. Apologies.
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Screlge Screlge is offline
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11-Nov-2013, 01:36 PM #11
Quote:
Originally Posted by flavallee View Post
Adobe Reader 11.0.03 needs to be updated to version 11.0.05.
Load its main window, then click "Help - Check for Updates".

Advanced System Optimizer needs to be uninstalled.
These type of programs can damage Windows and damage programs and wreak havoc with a computer.

AVG 9.0 is very outdated and needs to updated to AVG 2014 or replaced with another antivirus program.

Java 7 Update 25 needs to be updated to version 7 Update 45(1.7.0.45).

Mozilla Firefox 23.0 needs to be updated to version 25.0.
Load its main window, then click "Help - About Firefox".

Get rid of Spybot - Search & Destroy, then replace it with SUPERAntiSpyware 5.6.0.1042.
It's more user-friendly and works well with Malwarebytes Anti-Malware 1.75.0.1300 which you already have installed.

VLC Media Player 1.0.5 is very outdated and needs to be updated to version 2.1.0.

------------------------------------------------------
I will update these on my return. Thanks again.
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11-Nov-2013, 10:53 PM #12
Since you won't be replying back here for about 3 weeks, I won't submit any further instructions until then.

----------------------------------------------------------
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30-Nov-2013, 12:13 PM #13
I'm back. Here is the missing Adwlog:

# AdwCleaner v3.013 - Report created 30/11/2013 at 16:07:48
# Updated 24/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Tony Wells - TONY-OPTIPLEX
# Running from : C:\Documents and Settings\Tony Wells\My Documents\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v21.0 (en-US)

[ File : C:\Documents and Settings\Tony Wells\Application Data\Mozilla\Firefox\Profiles\44pauzsf.default\prefs.js ]


[ File : C:\Documents and Settings\Tony Wells\Application Data\Mozilla\Firefox\Profiles\d9yl3vud.Default User\prefs.js ]


*************************

AdwCleaner[R0].txt - [19192 octets] - [11/11/2013 10:52:41]
AdwCleaner[R1].txt - [1352 octets] - [30/11/2013 15:51:49]
AdwCleaner[R2].txt - [1211 octets] - [30/11/2013 16:07:48]
AdwCleaner[S0].txt - [19592 octets] - [11/11/2013 10:54:27]

########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [1332 octets] ##########
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30-Nov-2013, 06:50 PM #14
Have you completed EVERYTHING in post #9 (11-Nov-2013, 09:11 AM)?

--------------------------------------------------------
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01-Dec-2013, 02:03 PM #15
All except Firefox v25 because my Roboform password filling app has not been updated yet for that version.
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