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trouble with dell inspiron and windows xp disc


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civvy's Avatar
civvy civvy is offline
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25-Nov-2013, 05:46 AM #1
trouble with dell inspiron and windows xp disc
Hello , I am trying to sort out my sons Dell Inspiron1300 notebook. It will not run windows XP correctly> After the initial boot up screen , the pc goes blank and will not proceed. I have tried to install windows xp from a disc in order to start anew. The disc starts off well loading drivers and files etc... then when it gets onto starting windows it throws up a blue screen sauimg that windows has closed in order to stop damage to the pc...there is also this error message......pci.sys- Address F952F0BF base at F9528000, DateStamp 367d855c.... can anyone please advise me as to what to do next

Many thanks

Nick Unsworth
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etaf   (Wayne) etaf is offline
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25-Nov-2013, 07:55 AM #2
it maybe a hardware issue
try running ubuntu from a CD

see if the PC works with this operating system running from the CD and then you can also test the harddrive and see if thats faulty at all

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UBUNTU Stand Alone CD

Note the latest version of UBUNTU needs a DVD to use and boot from

if you only have CDs then you can use an older version, version 10 or 11 from this archive list
http://old-releases.ubuntu.com/releases/


It may be possible to boot from another Operating System
This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

If you have another PC with a cdwriter and spare CD
goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

You can also run from a USB device now - if the Machine supports booting off a USB Stick
http://www.ubuntu.com/desktop/get-ubuntu/download

full details are here (Note this is for version 9 - so the start up options are slightly different )
http://www.howtogeek.com/howto/windo...dows-computer/

click on the image "download ubuntu"
Select a location
then begin download
Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
The CD creator software you have on the PC may have an option to create an image from an ISO
If not - use this free program http://www.imgburn.com/ - Choose the option Write image file to disc
OR
you can use this stand alone ISO Burner to burn the ubuntu onto CD ftp://terabyteunlimited.com/burncdcc.zip

When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

== > Try ubuntu
== > Install ubuntu

You can try Ubuntu without making any changes to your computer, directly from this CD

Use "Try ubunto" ONLY. This option will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat, only use option 1

Now you should see a UBUNTU desktop
This at least proves the main parts of the PC are working

NOTE: if you only see a black screen - then this is a known issue, and can be resolved by using the following:-
[quote]On some hardware configurations, you need to set some kernel parameters for ubuntu to boot or work properly. A common one is nomodeset, which is needed for some graphic cards that otherwise boot in to a black screen or corrupted splash, acpi_osi= to fix lcd backlight and other problems.
full details are here
http://ubuntuforums.org/showthread.php?t=1613132

If you press the F6 key, a menu at the bottom will open allowing you to set kernel options with the space bar or enter key. You can close the menu with escape key and resume booting by selecting the option “try ubuntu without installing” (please note that session does allow you to install ubuntu once you found the kernel options cured your problem).[quote]

If everything worked OK and you should be on the ubuntu desktop

You may see your Harddrive on the desktop - if not have in look in the places on the tool bar at the top of the screen.

If you can see your harddrive – see if you can find the your datafiles –
XP look in “documents and settings” under the user name you had on the PC
Vista/Windows 7 look in “user” under the user name you had on the PC

Now if you have a USB flash drive or external harddrive – you should be able to copy your data from the harddrive onto the USB device

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Version 12.04
to see the harddrive
on the left hand side menu
look for the
Home Folder
the icon = Folder
click once

at the top of the window that opens you should see
Devices
click on the icon of a drive
Now all your folders should open

to find all your data files
XP look in “documents and settings” under the user name you had on the PC
Vista/Windows 7 look in “user” under the user name you had on the PC

to check the Disk Intergrity
goto Dash home this is the icon at the top of the lefthand menu - click on that icon
Now in the window that opens
type DIS
a list of applications will open
choose Disk Utility by clicking on the Icon

A list of devices will appear in a new window - to make the window full screen - you may have to click on the small icons at the top left of the window - you have a X - and a square - click on the square to make the windows full screen

Beware this utility can wipe all your data off the harddrive - so proceed with caution

from the window that pops up - choose your harddrive - by clicking on it

look around the top right hand side - you should see a SMART Status ( green dot - disk is healthy)
under that will be
SMART DATA
this will provide a summary of the disk status and allow you to run Self-test

Run Self-test - note this takes some time to run
you have three options
  • short
  • extended
  • conveyance

------------------------------------------------------------------------


OLDER versions of UBUNTU
http://old-releases.ubuntu.com/releases/karmic/



=========================================================================== ===
__________________
Wayne
Please let us know what the final solution was to any problem posted
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Location: Hillsborough county, Florida
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25-Nov-2013, 09:34 AM #3
What's the 7-character "service tag" number on that Dell Inspiron 1300 laptop?

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civvy's Avatar
civvy civvy is offline
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25-Nov-2013, 12:41 PM #4
C11l62j
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 57,012 posts.
 
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25-Nov-2013, 04:59 PM #5
Quote:
I have tried to install windows xp from a disc in order to start anew. The disc starts off well loading drivers and files etc... then when it gets onto starting windows it throws up a blue screen sauimg that windows has closed in order to stop damage to the pc...there is also this error message......pci.sys- Address F952F0BF base at F9528000, DateStamp 367d855c....
Quote:
C11l62j
According to service tag number C11L62J, here is the Dell support site that's assigned only to your Dell Inspiron 1300 laptop.

You might want to add and save this site in your browser's favorites/bookmarks list so you can quickly and easily refer to it when needed.

According to its system configuration section, it was purchased in July 2006 and came with Windows XP Professional pre-installed.

Is that the Windows version that's on the Microsoft Certificate-Of-Authenticity sticker?

Are you using a Windows XP disc that came with that laptop, or are you using some other Windows XP disc?

Is that disc scratched or dirty or damaged in any way?

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