[Rollin' Rog]

I wish I knew, this was a 'shotgun' approach. But do run and post a "new" ScanLog so we can see if anything else remains that wasn't successfully removed.

[jpete]

Logfile of HijackThis v1.95.0
Scan saved at 7:47:22 AM, on 6/29/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.51 SP1 (5.51.3020.2100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\PESTPATROL\PPCONTROL.EXE
C:\PROGRAM FILES\PESTPATROL\PPMEMCHECK.EXE
C:\PROGRAM FILES\PESTPATROL\COOKIEPATROL.EXE
C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\DESKTOP MESSENGER\8876480\PROGRAM\BACKWEB-8876480.EXE
C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\CHECKIT\UTILITIES\TOOLBOX.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\LOGITECH\ITOUCH\KBDTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\HIJACKTHIS.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\RNATHCHK.EXE

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [LDM] C:\Program Files\Desktop Messenger\8876480\Program\backWeb-8876480.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [LDM] C:\Program Files\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - Startup: CheckIt ToolBox.lnk = C:\Program Files\CheckIt\Utilities\ToolBox.exe
O4 - Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - User Startup: CheckIt ToolBox.lnk = C:\Program Files\CheckIt\Utilities\ToolBox.exe
O4 - User Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Desktop Messenger\8876480\Program\LDMConf.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.jp.uo.com/fonts/TDSERVER.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...ctor/swdir.cab
O16 - DPF: {BE5431D2-0F30-11D4-89D9-00C04F509C0A} (SDCInstaller Class) - http://www.stamps.com/download/us/ca...ile=stamps.cab
O16 - DPF: {06B28923-0447-44BE-BB19-9C7A330BCDBD} (NetworkPlace Class) - http://www.driveway.com/partners/msoe/netplace.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...592.8980439815
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/21cd4213c650ebf...p/RdxIE601.cab
O16 - DPF: {AA59BA6E-B44F-4514-AB3C-0C1DD2306FC3} (MSN Money Charting) - http://fdl.msn.com/public/investor/v12/invinstl.exe

[Rollin' Rog]

Looks like you've done it all perfectly!
No more parser error?

[paradise1966]

Originally Posted by mus21tang

whenever I try to download a file for my email account, I first save target to my documents. When I try to open it I get" Error parsing voucher" then the file disappers from my documents. I haved tried everything and everywhere to find a solution Anybody out there that can help

Have you had any luck finding out what Error parsing error means. I can't download a new CD and I've no idea what it means or what to do. Thanks.

[auntyjill]

HelloI am 61 and learning about the computer bymyself
sometimes when I try to download or work on the internet I am told there is an
error parsing voucher
and sometimes when I try to open an attachment I cant
here are three examples Itinerary >PDF watch listen PPS and he is PPT can you help me please I don't understand these things and thank you for having a free site I am a pensioner

[Rollin' Rog]

According to Adobe, it may be a file association problem.

http://www.adobe.com/support/techdocs/324057.html

Right click on a PDF file and Select Properties > Change

Is what I have in my attachment what you see? Can you make it so, if not?

Are you able to view powerpoint applications at all?

If not, intall this:

http://www.microsoft.com/downloads/d...displaylang=en

[auntyjill]

Thanks Rollin Rog, I am not sure what to do, you might have to tell me step by step, sorry about that blame it on aold age and the fact that I am teaching myself

[auntyjill]

I am sorry but I don't understand. I am trying to do this but this is a bit beyond me can you tell me step by step please, blame it on old age many thanks rollin Rog

[Rollin' Rog]

For a file type that you are having this problem with, locate one you have downloaded; then right click on it and select Properties > "change" from the context menu. For example a file called "stuff.pdf" is an Adobe Acrobat file because it has a .pdf extension. A file called "stuff.ppt" is a Power Point file.

You should see a choice of programs which can open it. If for example it is a "pdf" file (for Adobe Acrobat) you should see what I have in those screenshots.

If Adobe is there, but not the selected program to open the pdf file, select it and check "always use"

If Adobe is not there, you need to reinstall Adobe: http://www.adobe.com/products/acrobat/readstep2.html

If you are having this problem with PowerPoint files (ppt), then install the viewer I linked to.

If you don't understand these instructions I need to know just where you are having a problem following them.