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Lost XP help and Support Files


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Falloon's Avatar
Falloon Falloon is offline
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01-Jul-2003, 01:48 AM #1
Lost XP help and Support Files
WHEN I CLICK HELP AND SUPPORT ON THE START MENU OR IN WINDOWS EXPLORER NOTHING HAPPENS. CAN THEY BE REINSTALLED FROM SOMEWHERE? I AM NOT MUCH MORE THAN A NOVICE WHEN IT COMES TO PC'S.
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01-Jul-2003, 11:28 AM #2
Try this link falloon.
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Falloon Falloon is offline
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01-Jul-2003, 02:43 PM #3
lost xp help and support files
fixwinxphelp.vbs - Repairs Windows® XP Help and Support after running Easy Cleaner - rev 03/25/2002
© Doug Knox
This code may be freely distributed/modified.

NOTE: This script will not correct issues that are accompanied by an error message. The indications for the use of this script are that Help and Support will not open, there is no error message, just a brief change of the mouse cursor to an hourglass.


when i downloaded this, i did not get a file, just text. was i supposed
to get a file? this sounds exactly like what i need. i just don't know what to do with this text. this is what was downloaded. this is a second post of the script with a little added info. i hope i'm not breaking any rules. i'm just asking for more help and trying to give as many facts as i can thanks.


'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 2-28-02 to account for XP over 2000 upgrades
'This code may be freely distributed/modified
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p2 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
p3 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p4 = "HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

Set fso = CreateObject("Scripting.FileSystemObject")
Set q = fso.GetSpecialFolder(0)

q1 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1"
q2 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"
q3 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2"
q4 = q & "\PCHealth\HelpCtr\Binaries\HelpCtr.exe\"

'Describe the funtion of the script for a dialog box

jobfunc = "This VB Script has repaired the damage done"
jobfunc = jobfunc & vbCR & "when you ran EasyCleaner on your Windows® XP"
jobfunc = jobfunc & vbCR & "installation, by restoring the correct Registry"
jobfunc = jobfunc & vbCR & "values for Help and Support."

'This section writes the correct values to the Registry

WSHShell.RegWrite p1, q1
WSHShell.RegWrite p2, q2
WSHShell.RegWrite p3, q3
WSHShell.RegWrite p4, q4

t = "Confirmation"
MyBox = MsgBox (jobfunc, 4096, t)
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mal1930 mal1930 is offline
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Join Date: Apr 2002
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02-Jul-2003, 01:53 AM #4
HI, You might have missed reading this.

To use: Download the fixwinxphelp.vbs file and save it to your hard drive (you may want to right click and use Save Target As). Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs have been completed. This script can be viewed in Notepad or any text editor, as to the specific Registry key and value that are updated.

Based on original work by MS-MVP Bill James for Windows ME.
The script now checks to see what the Windows XP install location is, and no longer assumes that its "Windows". Thanks to MS MVP Allan Grossman for bringing this to my attention.

Peace Mal
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Falloon Falloon is offline
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02-Jul-2003, 02:26 PM #5
THANKS IT WORKS NOW
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