Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

INternet Explorer Missing


(!)

nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 06:10 PM #1
INternet Explorer Missing
Hey All
I have just been called by a friend who cannot connect open internet explorer but can go to windows update
After having her look around
She is missing the iexplore.exe....in fact the whole Internet Explorer folder is gone

How can she reinstall Internet Explorer
This is a windows xp system with DSL
PC_Wiz's Avatar
Computer Specs
Senior Member with 1,245 posts.
 
Join Date: Nov 2003
Location: WA
23-Mar-2004, 06:23 PM #2
What happen if you cut and paste this in the run command line, then press enter:

C:\Program Files\Internet Explorer\IEXPLORE.EXE
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 06:31 PM #3
PC Wiz....when we do that we encounter a problem
PC WIz there is no Internet Explorer folder in program files
When we do a search there is no Iexplore.exe
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 06:31 PM #4
How can we install IE on her machine
I am in atlanta, she is Fla
PC_Wiz's Avatar
Computer Specs
Senior Member with 1,245 posts.
 
Join Date: Nov 2003
Location: WA
23-Mar-2004, 06:38 PM #5
What error message do you get when you type: C:\Program Files\Internet Explorer\IEXPLORE.EXE under start/run?

Does she has an icon under "start/programs" named internet explorer?

Did you check the Program Files foldet to see if Internet Explorer folder is present?

Follow this steps 1st. Then we proceed from there.
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 06:45 PM #6
PC wiz...the error was that it could not find Iexplore.exe
We did a search and in the program files directory there is no internet explorer folder
but she can got to control panel type in
type in a url and get to some websites...she gets the cannot find iexplore.exe when she tries to get to some others
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 07:09 PM #7
Calling all IE gurus
Ok here is the scenario
Windows XP machine
Cannot access the internet through IE6 Shortcut

C:\Program Files\Internet Explorer\iexplore.exe from RUN
Could not run...... XP could not find Iexplore.exe

We did a search for iexplore.exe file was not found
Open Windows Explorer there is no Internet Explorer Folder in C:\Program Files....

Now, User can get to internet using control panel but cannot use links
User has to type in the url...user cannot use any links
Since there is no IE at all
emailed user link to Microsoft to install IE 6 service pack1
User typed in Url...and successfully was taken to Page
WHen user attempted to install IE6sp1 message came up saying that newer version of IE was discovered on system and then it closes
I my self was able to download and install.

ANy help??? Suggestions???
I am thinking virus
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
23-Mar-2004, 07:14 PM #8
Not everything shows when you try and search from the Windows Explorer.

Try opening up a CMD prompt
Change to the root of the C: drive ( cd\ )
Then run "dir iexplore.exe /s" - no quotes.
Note the location of the file.

You can then put a shortcut on the desktop

Another possibility is to load the powertoys for XP. In the Desktop section is where you can add the icon back on the desktop.

http://www.microsoft.com/windowsxp/p.../powertoys.asp
__________________
Bob Cerelli
http://www.onecomputerguy.com
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 07:39 PM #9
OK BOb
We found the files using your text command
we found iexplorer.exe in system32\dllcache and C:\Program Files\Internet Explorer
The problem is...we can find the files in DOS or by Command Prompt
But in windows XP there are no folders for dllcache nor Internet Explorer
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
23-Mar-2004, 07:45 PM #10
That's one reason I don't always trust the search results from the Windows Explorer

Try starting it
Go to Tools / Folder Options / View
Check Show hidden files and folders
Uncheck Hide protected operating system folders (just be careful)

You might also try TweakUI mentioned earlier. I'd rather have the real icon there than a shortcut since you can change a lot of the properties of IE much easier that way.
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 07:55 PM #11
We created the shortcut
and IE opened but then closed because Iexplore.exe could not be found
I think she may have a virus because she doesnt have any virus protection software.....and she has a DSL connectio
PC_Wiz's Avatar
Computer Specs
Senior Member with 1,245 posts.
 
Join Date: Nov 2003
Location: WA
23-Mar-2004, 07:58 PM #12
You can have her run a virus scan online http://housecall.trendmicro.com/ also have her run a spyware software just in case. http://www.pcworld.com/downloads/fil...id,7423,00.asp
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
23-Mar-2004, 08:29 PM #13
From the original post, you said you could get to Windows Update.

Doesn't that use the Internet Explorer to make the connection?

You might try it again and see what program is being used at that point.
nfinit1's Avatar
nfinit1 nfinit1 is offline
Member with 90 posts.
THREAD STARTER
 
Join Date: Jan 2002
23-Mar-2004, 08:52 PM #14
Hey Bob
It was a virus......She has panda...it did find two viruses...I dont know the names but now
when she reboots...XP will not load
she gets
IRQL_NOT_LESS_R_EQUAL...

How can we do a restore for boot up???
Bob Cerelli's Avatar
Member with 22,468 posts.
 
Join Date: Nov 2002
23-Mar-2004, 08:54 PM #15
Can you boot to safe mode.

Also, there is no need to double post your questions to another forum.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑