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Dell Problem/Ethernet


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Alcyon's Avatar
Alcyon Alcyon is offline
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02-Apr-2005, 03:14 PM #1
Dell Problem/Ethernet
Dell computer, onboard ethernet.
Reformatted, (was XP home) put a fresh install of XP Pro SP2

Ethernet connection no longer connects to the Cable modem, could not read the modem's address. Had to hook it up via USB. Worked fine.
Trying to get the ethernet connection to work. The owner of the computer to the bad boy to bestbuy to check it out. He says they were able to get a connection via ethernet, but that it's the Windows that is causing the problem.
Might it be the drivers?
Does anyone have experience with Dell pc's with onboard Ethernet failing after changing the Windows to a Windows that did not come with the system? This is a registered copy of windows.
I was going to try putting in a PCI Ethernet card, but he says that bestbuy was able to use the ethernet connection to connect when he brought the pc there. Which I don't understand.

Last edited by Alcyon; 03-Apr-2005 at 03:46 AM..
Old Rich's Avatar
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02-Apr-2005, 03:20 PM #2
If Best Buy was able to make a connection it is not likely to be a driver issue, but to rule that out, you can go here and navigate to the specific Dell Model and download the current drivers.

Does the adaptor show up in Device Manager?

If chipset drivers were not loaded, you can get them at that site also.
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02-Apr-2005, 03:21 PM #3
Try removing the NIC from Device Manager, and rebooting, letting Windows find the card on reboot
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02-Apr-2005, 04:03 PM #4
did that.
The drivers on the site may be newer. Though i installed the ones that came with the CD that worked before. It could be an SP2 thing. I'll check that out.
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02-Apr-2005, 04:06 PM #5
edit: the drivers on the support site are the same date.
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02-Apr-2005, 04:06 PM #6
The other thing to check is the cable itself
Old Rich's Avatar
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02-Apr-2005, 04:08 PM #7
SP2 will mess with the tcp/ip stack sometimes . . you can download and run this tool to rule that out.

How are you connecting to the net? . . router? . . ISP?
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Alcyon Alcyon is offline
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03-Apr-2005, 03:46 AM #8
Cable Modem, via USB. USB way works fine. The Ethernet cable is fine, checked two of them.

Correction in the starting post, it's a Cable Modem, NOT DSL.
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