[alanjrobson]

I cannot load windows xp help and support. When I click help and support from the start menu nothing happens. Can anyone give me help in resolving this problem, please ?

[Squashman]

Well, lets start by checking the services.

start > run > services.msc

Check to make sure the Help and Support service is started and its start type is set to Automatic

[alanjrobson]

Thanks for help. The status column for help and support is blank (not started) and startup type is automatic. When I try to "start the service" I get message "Could not start the Help and Support service on local computer. Error 126 - the specified module could not be found."

[Squashman]

Download this registry file and run it.
http://www.kellys-korner-xp.com/regs_edits/helpsvc.reg

If that doesn't fix the problem go to this website:
http://www.kellys-korner-xp.com/top10faqs.htm

And read the faq about Why doesn't Help and Support work?

[alanjrobson]

Thanks again. I've tried the first suggestion but no success. I'll try working my way through the kellys-korner instructions and let you know what happens !
Later.
After working through all instructions I still cannot start help and support from the start menu. I get a message "Windows cannot find helpctr.exe.Make sure you typed the name correctly, and then try again. To search for a file .......".
However, I have now managed to start it by creating a shortcut to helpctr.exe on my desktop. Is there any way of getting it to work from the start menu ?

[alanjrobson]

Finally solved the problem from this website

http://windowsxp.mvps.org/startmenuhelp.htm

Just ran this reg fix and everything works fine.

[Squashman]

Thanks for replying back. You can mark your thread solved by using the Thread Tools button at the top of your first post.