[speedy333]

When my son types in a web address in the address bar, it goes to a different site.
Here's a copy of the hi jack this log.

Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 7:20:02 PM, on 1/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wwSecure.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Documents and Settings\s\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mustangsandmore.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {0ED90C45-80A5-4EBF-A56A-3DB9A84D71AF} - C:\WINDOWS\system32\printuid.dll
O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_All.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1135327678609
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

[Cheeseball81]

Click here to download the trial version of Ewido Security Suite:
http://www.ewido.net/en/download/

· Install Ewido.
· During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
· Launch ewido.
· It will prompt you to update click the OK button and it will go to the main screen.
· On the left side of the main screen click update.
· Click on Start and let it update.
· DO NOT run a scan yet.

Restart your computer into Safe Mode now.
(Start tapping the F8 key at Startup, before the Windows logo screen).
Perform the following steps in Safe Mode:

* Run Ewido:
Click on scanner
Click Complete System Scan and the scan will begin.
During the scan it will prompt you to clean files, click OK.
When the scan is finished, look at the bottom of the screen and click the Save report button.
Save the report to your desktop.

Reboot.

Post a new Hijack This log and the results of the Ewido scan.

[Bob Cerelli]

As other recent posts seem to show, seldom does one program remove all the spyware. Even though symptoms might go away, a lot can remain you are not aware of. That's the problem with spy ware and Trojan programs. Often you don't know they are there until you scan for them.

Typically you need to download several good Spyware and Trojan Removal programs to really clean your system. It would be nice if just one would do a thorough job in removing them but experience and reviews show this isn't very likely. In addition to Ewido, ones I generally need to run on customer's computers are:

Spybot Search and Destroy - Free
http://www.safer-networking.org/inde...page=spybotsda

Ad-Aware - Free
http://www.lavasoft.de/

The new one from Microsoft - Free

SpySweeper:
http://www.webroot.com/wb/products/spysweeper/index.php
This will also protect your home page from being hijacked.

Pest Patrol:
www.pestpatrol.com

With any of the above programs, just like with Anti-Virus software, should have the latest updates installed before doing a scan.

You might also need to scan from safe mode as well.

Spyware Blaster - Free with frequent program updates
http://www.javacoolsoftware.com/spywareblaster.html

[Flrman1]

Bob,

Why don't you quit butting into these ladies threads? They do quite well without your help. If you want to do a Hijack This log on your own, there are plenty of them on the forum. You can take your pick and do the whole clean up all on your own, if you have the goods.

It is quite different in these threads trying to take directions to remove these infections from several different people than it is in the OS, hardware, Networking etc... threads. More is not merrier. It is the norm and common courtesy, here and at all the other security forums that I work, not to interrupt a thread that another expert is already working unless specifically asked to do so. We just don't normally do it.

Thank you.

[Bob Cerelli]

Sorry. From most of the other posts, in other threads, in this and other forums, it sure looks like many people offer a variety of solutions. Right now my Hijack This log looks pretty good so will probably not need to do much with it at this point.

Maybe to help me understand the etiquette, a few recent posts might help and how they should have been handled:

http://forums.techguy.org/windows-nt...i-malware.html

So after flavallee responded first,

Then Cheeseball81
Then myself
Then cybertech
Then dvk01
With each continuing to offer suggestions,
It should have just been flavalee that was able to continue to respond?

Or

http://forums.techguy.org/windows-nt...stay-open.html
With titanania responding first recommending SpywareBlast, Adaware and Spybot and Ewido.

Then finally on post #13 Cheeseball81 came into the picture,
It should have been titanania alone to continue the thread?

I'm just not sure what exactly is being suggested regarding what is normally the thing to do.

[~Candy~]

Did it ever occur to you, Bob, that Cheeseball may have pm'd or emailed Derek or Cybertech asking for input?

I for one sure would like to see you handle your own Hijack This thread as well. As for flavallee, I think he does like I do, suggest that we trim down startup items and/or get Service Pack updates AFTER the EXPERTS are done with the cleanup.

I saw one thread yesterday after it was already solved, where you came running in to add your two cents to the end of it. Once a system is clean, I don't think folks care that you claim you had to run 6 programs to get one of your client's computers clean, and that you in fact did get it cleaned is also probably debatable It's getting really, really old Bob.

[Bob Cerelli]

Unless there is some mention of it, it's hard to tell what if any private messages were sent between other people on the public forum. Suppose unless you are those people or an admin, you just wouldn't know.

Have seen flavallee as well as others post suggestions before as well as after the experts with no complaints so hopefully that's ok to do.

Also see many threads where people continue to add information after it's marked as solved so not sure why this seems so unusual.

==

Since I hadn't seen many of these special rules and information posted for solving these types of problems, and to make sure things are consistent and clearer for all people contributing to the forum:

Who are the recognized and approved experts?

Is it ok to post any suggestions after the approved experts have posted theirs?

What are the approved malware removal methods that are allowed to be mentioned?

[~Candy~]

Now, what would it have helped you to understand EVEN if there had been mention of a Private Message or Email? Would you have been able to get the thread solved? If so, then why don't you take it from here?

I'm not going to get into YET ANOTHER silly debate with you. You know, I know, all of the mods know, and many people on this forum know your history. You will continue to reply until you get the last word in.

As was mentioned, we would love to see you take over entire security threads. We promise, once you get started, the experts (and you know who they are) won't butt in. DEAL? This is my last post to this thread, so no need to reply here....unless you are up to the challenge of taking it over from here Then, the other experts will back out......

It needs to get back on track with REAL ASSISTANCE

[Cheeseball81]

I believe so many jumped in on the first thread because the OP was unable to download Smitrem.exe. I actually didn't expect that to happen.

As far as the second one goes, titanania PM'ed me and asked me to help.

[prunejuice]

Originally Posted by Cheeseball81

titanania PM'ed me and asked me to help.

I thought that was discouraged on these forums?

As in: " Let's handle it on these forums, so others may benefit from the fixes."

I know it's hard to mod an entire site, but these threads are spread all over the board,
instead of being directed to Security.

Perhaps a seperate "HJT Forum"?

[~Candy~]

prunejuice, I think you are confused here.

The person started assisting in a thread, and PM'D Cheeseball because he/she probably figured he/she was either in over their head, or was out of ideas.

You are probably thinking more along the lines of actual assistance being offerred via private message


Just wanted to clarify your misconception.

Also, we could have a separate hijack this forum (that has been discussed in the past, but many threads start as other problems, and then progress to a request for a log) and people just FLAT DON'T READ before they post. We'd still have them everywhere, just like we have hardware problems posted under the operating systems forums. We try to move as many as we can, but it's impossible to catch them all, and quite frankly, once someone starts assisting and things are progressing along, sometimes a move confuses the new poster, as they don't receive email and they go to that forum scrolling for their thread...trust me, it's happened many times

[prunejuice]

Gotcha.

[Bob Cerelli]

No debate is needed. Just want clarification.

[speedy333]

I installed Ewido & followed the instructions. The problem is that when Ewido gets to 80% complete, the computer restarts with no scan log. Any ideas?

Thanks

[Bob Cerelli]

Have you tried any other programs to remove spyware?
Might also want to boot to safe mode and do the removal from there.