[Bert Kinney]

Originally Posted by Georgia in MS

I had to reinstall System Restore to get it to work. Thanks Bert for the thorough instructions on the System Restore process.

You're very welcome.

I am leaving the Symantec protection off until someone advises me differently. Some people don't like System Restore, but for me, it's the easiest to use to fix screw ups.

Georgia

Good move.

Here are some good alternatives Norton.
Virus and Spyware removal and prevention steps:
http://bertk.mvps.org/html/spyware.html

[Bert Kinney]

Originally Posted by Georgia in MS

When you install Norton, I'm sure there is a choice to turn on/off the Symantec protection. I wonder when you say, "yes, protect my Norton," if the files necessary to make System Restore work are removed??

When Norton Product Protection is turned on, SR will not function, and restore point created while Norton Protection is on will not function either. Norton products have been designed with the same behavior.

[WhitPhil]

Originally Posted by Bert Kinney

point created while Norton Protection is on will not function either.

Bert, as a FYI, this has come up in a few other posts and all they had to do was disable the Symantec protection and existing restore points could then be used.

[Bert Kinney]

Originally Posted by WhitPhil

Bert, as a FYI, this has come up in a few other posts and all they had to do was disable the Symantec protection and existing restore points could then be used.

The user I got this information from was able to repo it.

One thing I have come to learn about Norton products is that there inconsistently, inconsistent.

[WhitPhil]

True.

As a further FYI, this is the Symantec note that documents the issue.

[Bert Kinney]

Originally Posted by WhitPhil

True.

As a further FYI, this is the Symantec note that documents the issue.

Yes, this is what I based my page on in case Norton decided to remove it. There is a link to there page on mine.

[Bert Kinney]

OK, I have changed the wording of the message to make it more clear.

"Restoration Incomplete. Your computer cannot be restored . . . "
http://bertk.mvps.org/html/symantecdoc1.html

[TheTrueHero]

Hi. I'm having the same problem, except I don't even have an anti-virus program so that can't be it. I'm following someone's advice and posting the even log thign here, can anyone help?


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 112
Date: 1/27/2007
Time: 12:53:28 PM
User: N/A
Computer: YOUR-8CFB5DBE8B
Description:
A restoration to "Restore Operation" restore point was incomplete due to an improper shutdown.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Bert Kinney]

HI,

Is the system being shutting down properly using Start - Shutdown?

[MadMax75th]

I do not have anti virus running yet my recent System Restores do not "work". It all started when I loaded Shockwave player, so I could view my Lynda.com Tutorial (does not like WinXP64). Suddenly iTUNES won't play etc, so I tried a system restore. I will post the most recent "event" but the oldest 3 did restore properly. I can post all of them if that would help.
Thanks,
Max
PS- I am attaching entire event to post

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 4/18/2008
Time: 6:23:45 PM
User: N/A
Computer: OWNER-SXB9XBXZO
Description:
A restoration to "Installed Adobe Photoshop CS2" restore point failed. No changes have been made to the system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.