[rbickham]

I can`t get my System Restore to work. I have tried to restore to many System Checkpoints but always get Incomplete Restoration. I have searched this on the internet. I followed steps to check program to see if i is running, it is running!

[bicycle bill]

Well just maybe.
According to Microsoft's article 831829, an active antivirus scans files during system restore, if it finds anything it thinks is infected it will try to clean it. If it can't clean the file, it will delete the file and system restore won't work. Maybe if you disable your antivirus program system restore will work?

[blaqDeaph]

Originally Posted by bicycle bill

Never criticize a man before you have walked a mile in his shoes. Then you are a mile away from him and you have his shoes

Thats assuming of course, he didnt walk with you in your shoes :P

Seriously, though, I'd recommend scanning your computer before creating the restore point, and disabling the AV program during creating the restore point.

[rbickham]

Originally Posted by blaqDeaph

Thats assuming of course, he didnt walk with you in your shoes :P

Seriously, though, I'd recommend scanning your computer before creating the restore point, and disabling the AV program during creating the restore point.

Thanks Guy`s.
I will give it a try!!
Thank You for the replies.
Rod

[rbickham]

I turned off my anti-virus and tried to use system restore again, still doesn`t work. Any more suggestions?
Thanks
Rod

[Bert Kinney]

Hi,

There are several reasons this may occur. Let's take a look at Event Viewer for any System Restore logs that may have been created recently that may help us diagnose the problem.

Go to Start - Run and type eventvwr.msc and press enter.
Click on System in the left pane.
Click the gray title “Source” at the top of the source name column in the right pane to sort by source name, look for "sr" and "srservice".
Double click on each of these events, then click on the button below the two arrows in the upper right corner. This will copy the event information to the clipboard. Paste the information for each of the two event here. There’s no need to post duplicate Event ID’s.

How do I use the Event Viewer to search for System Restore logs?
http://bertk.mvps.org/html/tips.html#EventViewer

Here are some more links for troubleshooting System Restore.

System Restore Failures to restore:
http://bertk.mvps.org/html/srfail.html

System Restore fails to create an automatic restore point:
http://bertk.mvps.org/html/srauto.html

Disappearing Restore Points:
http://bertk.mvps.org/html/missingrps.html

[rbickham]

Bert,
I saved the event information to my desktop, but i don`t know how to post it.
Rod

[Bert Kinney]

Double click on each event, then click on the button below the two arrows in the upper right corner. This will copy the event information to the clipboard. Now right click on a reply to this message and select paste.

[rbickham]

Bert,
I followed your second link and i do have Norton 2006. I unchecked turn protection on and did a system restore and it worked. I turned off auto protected before, i thought i was turning off antivirus but i guess i wasn`t.
Thanks for all your help!!
Rod

[Bert Kinney]

You're welcome. Glad to see you found a solution.

[Georgia in MS]

If I understand Bert right, if I had Symantec product protection on, I'll not be able to use system restore to restore my computer to a previous date?

I did not install Go Back on my computer either because I counted on having System Restore.

To be able to use System Restore, do I just ignore Step 3 where I would turn back on the protection for the Symantec product? My Symantec product (Norton System Works) is up to date and it does not seem that Symantec has fixed this problem.

[Georgia in MS]

I had to reinstall System Restore to get it to work. Thanks Bert for the thorough instructions on the System Restore process.

I am leaving the Symantec protection off until someone advises me differently. Some people don't like System Restore, but for me, it's the easiest to use to fix screw ups.

Georgia

[WhitPhil]

With Symantec protection enabled in NAV 2006/07, System Restore will not function.

[Georgia in MS]

When you install Norton, I'm sure there is a choice to turn on/off the Symantec protection. I wonder when you say, "yes, protect my Norton," if the files necessary to make System Restore work are removed??

[Bert Kinney]

Originally Posted by Georgia in MS

If I understand Bert right, if I had Symantec product protection on, I'll not be able to use system restore to restore my computer to a previous date?

I did not install Go Back on my computer either because I counted on having System Restore.

To be able to use System Restore, do I just ignore Step 3 where I would turn back on the protection for the Symantec product? My Symantec product (Norton System Works) is up to date and it does not seem that Symantec has fixed this problem.

Hi,

The following article explains the issue.

"Restoration Incomplete. Your computer cannot be restored . . . "
http://bertk.mvps.org/html/symantecdoc1.html