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Blue Screen of Death - Memory Management


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hollismusic's Avatar
hollismusic hollismusic is offline
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16-Apr-2006, 07:25 PM #1
Blue Screen of Death - Memory Management
To start with: Thank you anyone if you can help. I've tried to do as much research before coming here...

So I've done some research on the Memory Management BSOD error. It say that it's probably some sort of conflict with a new peice of Hardware...the only thing is I haven't installed any new hardware. I think that it is a problem with a program I installed called Intellisynch that I got from Yahoo so I could synch my Yahoo address book with my Outlook Express Address Book. Now whenever I I start Outlook Express, I get the BSOD, I've uninstalled Intellisynch but I'm still getting the BSOD's when I start Outlook Express. Here's the BSOD info and the info from "Hijack this" that I ran:

Memory_Management

Technical Info:

***STOP: 0x0000001A (0x00041284, 0x02250001, 0x00000D9E, 0xC0503000)

Logfile of HijackThis v1.98.0
Scan saved at 6:09:17 PM, on 4/16/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\issch.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\Iomega\Automatic Backup Pro\LiveSystem.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\802.11 Wireless LAN\802.11b Wireless CardBus & PCI Adapter HW.11 V1.10\WlanCU.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Hollis Webb\Desktop\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeHelper Class - {A491D208-B353-490F-B81A-A8A3DC97042D} - C:\WINDOWS\system32\smiehlp.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Iomega Automatic Backup Pro] "C:\Program Files\Iomega\Automatic Backup Pro\LiveSystem.exe" -s
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\Secretmaker\secretmaker.exe
O4 - Global Startup: Wireless Configuration Utility.lnk = C:\Program Files\802.11 Wireless LAN\802.11b Wireless CardBus & PCI Adapter HW.11 V1.10\WlanCU.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'smnsp.dll' missing
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {11A02365-2859-4598-A9D5-4FDE99D67723} (PQIEBrowserConnector Class) - http://www.pqprintcenter.com/plugin/...tquick1611.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?Link...04&clcid=0x409
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/13dbf0fc...p/RdxIE601.cab
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/pro...anner37540.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://www.napster.com/client/isetup.cab
O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} (AIM UPF Control) - http://pictures04.aim.com/ygp/aol/pl...IM.9.5.1.8.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - http://downloads.taxslayer.com/olf20...isk1/setup.exe
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {D1ACD2D8-7312-4D06-BECD-90EB094D2277} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite...ITDetector.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Toolbar) - http://us.dl1.yimg.com/download.comp...io5_3_16_0.cab
Rollin' Rog's Avatar
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16-Apr-2006, 08:32 PM #2
Does this error force a shutdown or can you continue after getting it?

You should probably test the ram:

http://oca.microsoft.com/en/windiag.asp

or

http://www.memtest86.com/



Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

Physical Memory

Total: this is your total installed ram -- "physical" memory
Available: this is the amt of real "physical" memory presently uncommitted


Commit Charge

Total: this is the combination of total physical and virtual memory currently in use
Limit: this is the total physical and virtual memory available
Peak: this is the most you have had in use in this session
Rollin' Rog's Avatar
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16-Apr-2006, 08:43 PM #3
If you think it's a problem with the Yahoo install even after uninstalling it -- you could do a System Restore to a prior date.

These can be undone if not helpful.
valis's Avatar
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16-Apr-2006, 08:59 PM #4
rog: he's got a slew of apps running. If he's running 256 or so, would that account for that error?

v
Rollin' Rog's Avatar
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16-Apr-2006, 09:12 PM #5
The "Commit Charge" data should show whether there are problems there, but the posted computer stats read:

Dell Dimension 4600 2.8 gigahertz Pentium 4
two 80 gig hard drives
512 megs of RAM
valis's Avatar
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16-Apr-2006, 09:20 PM #6
my bad, sorry for the intrusion. missed the forest again. Thanks for the clarifcation.

v

edit: Where do you see the 512?
hollismusic's Avatar
hollismusic hollismusic is offline
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16-Apr-2006, 11:05 PM #7
Update...
Thanks for everyone's help that has been posting.

Before I forget....after the first BSOD I had problems with Norton Antivirus. The Autoprotect function would not work. So I reinstalled and things seem to be okay.

I can't figure out yet how to use either of those memory testing applications, but I think I'll figure it out.

This only seems to happen when I run Outlook Express. All my other programs seem to work okay.

Here's the info from the Task Manager right now:

Commit Charge

Total 388608
Limit 1277368
Peak 412408

Physical Memory

Total 522220
Available 153596
System Cache 279484

Kernel Memory

Total 86212
Paged 47340
Nonpaged 38828
hollismusic's Avatar
hollismusic hollismusic is offline
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16-Apr-2006, 11:06 PM #8
Sorry...I forgot to mention also...

I did a system restore to the day before I installed Intellisynch. Still having the problems. I'm running a full system scan in Norton right now on the offchance that it's a virus.
Rollin' Rog's Avatar
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16-Apr-2006, 11:54 PM #9
Ok, well it doesn't seem to be a problem with actual resources.

Each of those memory tester links provides the option of using either a floppy based boot disk or a CD based boot disk. The microsoft zipped download includes both. The CD file to burn would be windiag.iso. Right now I forget what the floppy one is.

The memtest86 link provides separte downloads for CD burning and floppy. The CD based stuff will always be .iso files.

To burn a bootable CD using one of the .iso files, you must have CD burning software which supports iso burning. Nero and Roxio both do. In those cases all you need do is put a writable CD in the drive and run the file. Since you have a Dell, booting from the CD just involves tapping the F12 key and selecting CD boot from the menu. If you have two drives, put the CD in the top drive even if it is a DVD drive.

If you create the floppy based booter, you just put a clean floppy in the drive and run the setup for that. You don't copy the setup file to the floppy disk.

Again, choose the drive to boot from from your F12 boot menu.

When the tests have completed at least one full set of tests (time depends on memory and processor speed, but this will probably be less than a half hour for you) remove the disk from the drive.

If you used the Microsoft version press 'x'; if you used Memtest, just press esc (I think).
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