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Solved: Computer crashes while using DeFrag (BSOD mentions viamraid.sys)


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yuval's Avatar
yuval yuval is offline
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20-Jun-2006, 04:14 AM #1
Solved: Computer crashes while using DeFrag (BSOD mentions viamraid.sys)
Hi,

For some reason my computer crashes whenever I try to scan my computer for viruses or use Windows' Disk Defragmenter, or even try to uninstall some programs. (Specifically, OpenOffice and America's Army Operations)

My Operating System is:
Windows XP: Home Edition
Service Pack 2


It took some work, but I succeeded in copying the error message received in the Blue Screen Of Death which is shown after the crash:
Quote:
A problem has been detected and windows has been shut down to prevent damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again , follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x000000D1 (0x00000030, 0x00000007, 0x00000000, 0xF8696A0)

*** viamraid.sys - Address F86969A0 base at F868C000, DateStamp 4063e304
After that message, I got some more info out of Windows’ error reporting program.
Here is the info it sent in the report:

Quote:
BCCode : 100000d1 BCP1 : 00000030 BCP2 : 00000007 BCP3 : 00000000
BCP4 : F86969A0 OSVer : 5_1_2600 SP : 2_0 Product : 768_1
What can I do?

Many thanks,
~Yuval

Last edited by yuval; 20-Jun-2006 at 04:29 AM..
rainforest123's Avatar
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Join Date: Dec 2004
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20-Jun-2006, 07:03 AM #2
Try defragging in safe mode.
Reboot / Re-start the computer.
Tape the F8 key once a second. When the Startup menu appears, using the up / down arrow keys, highlight "safe mode". Press the "enter" key on your keyboard.
Left click on your user name. Enter a password if you usually enter a password.
Left click on the "ok" or "yes" button that tells you that the computer is running in safe mode.
Try to defrag.
Report the results to this forum.

Boot to normal mode.
Connect to the internet.
Open Internet Explorer.
In the address bar, type: www.pandasoftware.com/activescan
Click on "scan your pc".
Left click "check now" button.
Select your country & state / province, if applicable. Enter a valid email address.
Left click "scan now" button.
You will receive a notice, which may be in form of a thin, yellow, "information bar" that ActiveX needs to be installed. Accept this offer. You may see a notice that the page contains post data & may not be able to be refreshed. Click "ignore" or "ok" or "try again" or similar.
When AcitveScan has finished loading, left click "my computer". When the results are finished, save the report. Save the report.
Post the report in your next reply.

Sincerely,
RF123
yuval's Avatar
yuval yuval is offline
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20-Jun-2006, 12:46 PM #3
Thanks!

I did as you suggested, and the results are:

1. Unfortunately, Defrag made my computer crash in safe mode as well.

2. I ran the test and and attached the results. (It appears that I have a lot of spyware in my computer! :O)


Can you figure anything out of these results?
Attached Files
File Type: txt Activescan.txt (13.3 KB, 334 views)
rainforest123's Avatar
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Join Date: Dec 2004
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20-Jun-2006, 06:25 PM #4
Let us wait for someone skilled at spyware removal comment on your activescan

1. When did the problem begin?

2.a. When were you last able to defrag without problems?

2.b. Have you ever been able to defrag successfully?

Take a look at
http://search.yahoo.com/search?p=DRI...ficial&fr=moz2

and


http://www.google.com/search?q=DRIVE...20viamraid.sys

Which motherboard is in your computer?

Which video / graphics card is in your computer?

Sincerely,
RF123
yuval's Avatar
yuval yuval is offline
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21-Jun-2006, 01:20 AM #5
Thanks for the links.

1. Unfortunately, I can't tell. It has been a few months since I noticed it, though, and I didn't defrag regularly so that I would be able to point out the exact time when it stopped working.

1a. I believe that about 6-12 months ago. I can't really remember since it has been a while*.

1b. Yes, definitely. I used to do it twice a week in the time shortly after I bought this computer, (About two years ago) and kept doing it less frequently for a few more months.

* - I stopped defragging for a while because my HD was overloaded and Defrag told me it'll work inefficiently if I started it anyway. So I waited until I could Burn a few things to DVD and get them off my hard drive before I

My motherboard is: MSI PT880 Neo-LSR
My graphics card is: MSI GeForce FX5200 128 DDR


I'll check out these links you gave me soon, thanks!
rainforest123's Avatar
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21-Jun-2006, 04:03 AM #6
You are welcomed.

RF123
yuval's Avatar
yuval yuval is offline
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21-Jun-2006, 08:44 AM #7
Ok, I reinstalled and updated right about every device I have in my computer (Which were quite a few ) and the problem disappeared.

I don't know what caused it to begin with, but now Defrag works fine and everything seems to be in order.

Thank you very much! (Again)
rainforest123's Avatar
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21-Jun-2006, 01:11 PM #8
Via is the chipset on the motherboard

RAID = redundant array of independent disks

Your motherboard probably has the capability of using RAID

Congratulations on solving your issue.

The Panda report displays, I think, minor concerns, cookies. You might want to ask for help in the "security" forum. http://forums.techguy.org/54-security/

Here is a link to some tips to improve your computer's security.
http://forums.techguy.org/security/2...w-tighten.html

RF123
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