[Gandalf77]

I resently tried to install 2 different packages and keep getting this errror message.

"please make sure you have finished any previous setup"

Error Code: -5004 : 0x800705aa
Error Information:
>SetupDLL\SetupDLL.cpp (1924)
pAPP:Brother MFL-Pro Suite
PVENDOR:Brother Industries, Ltd.
PGUID83BD5E2-5AF4-49F6-B5C1-484A9760E73D
$7.1.100.1248

Its happened twice now with 2 different installations.

Searched the net and seems to be a common problem, but no one posted any answers.

Running windows XP, SP2.
Logged on as administrator.
all programs closed when intalling.

driving me crazy....

ta
andy

[Dan O]

Try installing from Safe Mode and let us know if it worked.

[Gandalf77]

Hi Dan,

Still the same.

re
andy

[Gandalf77]

Well a little closer.
I created a new user, with admin rights and the install works no problem.

So something specifc to the user, maybe previous instrall or user rghts.

I tried clearing all the temp files assocaited with the user but has not effect.
I at least having the software working but woud still like to fix my normal user, even if its just to find out what the problem is.

re
andy

[Dan O]

Nice find with the new user.

Your user profile may have become corrupted and you should delete it. Which will be automatically recreated.

I have had to do this myself many times in the past.