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Install error - please make sure you have finished any previous setup


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Gandalf77's Avatar
Gandalf77 Gandalf77 is offline
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25-Sep-2006, 11:12 AM #1
Install error - please make sure you have finished any previous setup
I resently tried to install 2 different packages and keep getting this errror message.

"please make sure you have finished any previous setup"

Error Code: -5004 : 0x800705aa
Error Information:
>SetupDLL\SetupDLL.cpp (1924)
pAPP:Brother MFL-Pro Suite
PVENDOR:Brother Industries, Ltd.
PGUID83BD5E2-5AF4-49F6-B5C1-484A9760E73D
$7.1.100.1248

Its happened twice now with 2 different installations.

Searched the net and seems to be a common problem, but no one posted any answers.

Running windows XP, SP2.
Logged on as administrator.
all programs closed when intalling.

driving me crazy....

ta
andy
Dan O's Avatar
Member with 8,974 posts.
 
Join Date: Feb 1999
Location: Washington, D.C., USA
25-Sep-2006, 11:23 AM #2
Try installing from Safe Mode and let us know if it worked.
Gandalf77's Avatar
Gandalf77 Gandalf77 is offline
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25-Sep-2006, 11:50 AM #3
Hi Dan,

Still the same.

re
andy
Gandalf77's Avatar
Gandalf77 Gandalf77 is offline
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25-Sep-2006, 12:00 PM #4
Well a little closer.
I created a new user, with admin rights and the install works no problem.

So something specifc to the user, maybe previous instrall or user rghts.

I tried clearing all the temp files assocaited with the user but has not effect.
I at least having the software working but woud still like to fix my normal user, even if its just to find out what the problem is.

re
andy
Dan O's Avatar
Member with 8,974 posts.
 
Join Date: Feb 1999
Location: Washington, D.C., USA
25-Sep-2006, 03:41 PM #5
Nice find with the new user.

Your user profile may have become corrupted and you should delete it. Which will be automatically recreated.

I have had to do this myself many times in the past.
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