[punisher101]

Hi,

I'm getting blank blue screens on my computer everytime I play any 3D games: Freedom Fighter, Splinter Cell, Scarface, etc. During gameplay the screen will turn blank blue and reboot the computer after a couple of seconds. I have updated the drivers for everything on my computer: video card, sound card, windows updates. I have installed brand new RAM and Power Supply. This is also a fresh install of Windows.

But the problem persists. I'm at a complete loss as to what is causing the problem.

Found nothing in the Windows Event Viewer. I did get a dump file but I can't make any sense out of it (I have posted it below)


Quick Specs:
Motherboard: Asus P4C800-E Deluxe Motherboard
CPU: Intel Pentium IV 3.2 Ghz (Intel Socket 478 – 400Mhz FSB) (Code: Willamette)
RAM: 2GB (2 x 1GB)OCZ Special Ops XTC 1024MB PC3200 DDR 400MHz
Video Card: ATI Radeon x700 - AGP
Sound Card: Sound Blaster Audigy 2 ZS Platinum
Hard Drives: 2 x 250 GB Western Digital Caviar SATA & 320GB Western Digital EIDE
Power Supply: Antec 480W TruPower-II


DUMP FILE:

----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 3f4db000
PfnDataBase 81a83000
PsLoadedModuleList 805624a0
PsActiveProcessHead 805685b8
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 1000007e
BugCheckParameter1 c0000005
BugCheckParameter2 bfb41ae6
BugCheckParameter3 9af9fb8c
BugCheckParameter4 9af9f888
PaeEnabled 00000000
KdDebuggerDataBlock 805522e0
MiniDumpFields 00000dff

TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000410
DriverListOffset 00003020
DriverCount 000000a4
StringPoolOffset 000060d0
StringPoolSize 000016f8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack 9af9fbf0
DebuggerDataOffset 00002d90
DebuggerDataSize 00000290
DataBlocksOffset 000077c8
DataBlocksCount 00000004


Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Tue Oct 24 21:01:07 2006
System Uptime: 0 days 0:03:44
start end module name
804d7000 806fd000 nt Checksum: 0020CA06 Timestamp: Tue Apr 11 20:55:42 2006 (443C500E)

Unloaded modules:
9aa20000 9aa43000 aec.sys Timestamp: unavailable (00000000)
aebed000 aebee000 drmkaud.sys Timestamp: unavailable (00000000)
9ac59000 9ac66000 DMusic.sys Timestamp: unavailable (00000000)
9ab48000 9ab56000 swmidi.sys Timestamp: unavailable (00000000)
af303000 af305000 splitter.sys Timestamp: unavailable (00000000)
aee7b000 aee7f000 kbdhid.sys Timestamp: unavailable (00000000)
f778f000 f7794000 Cdaudio.SYS Timestamp: unavailable (00000000)
aee7f000 aee82000 Sfloppy.SYS Timestamp: unavailable (00000000)

Finished dump check

[kniht]

Left click on My Computer, go to Properties, click on the Advanced Tab. Where you see Startup and Recovery click on settings. Where you see "System Failure" be sure the "Automatically Restart" box is unchecked.

Next time your system crashes, instead of immediately rebooting, the blue screen that appears will stay on your desktop. Be sure to write down the information that is on this blue screen and post what it states. This will help diagnose what the problem may be.

[punisher101]

I disabled the auto restart on BSOD errors. But I am getting a completely Blank Blue screen there is no error message.

I've attached the dump file. Not sure if that will make any difference in troubleshooting.

[kniht]

Could be a memory problem.

See if this discussion sheds some light: http://forums.3dgamers.com/archive/index.php/t-11619

[Rollin' Rog]

That particular minidump shows a crash in your ATI card. Could it be overheating?

Have you overclocked it by any chance?



BugCheck 1000007E, {c0000005, bfb41ae6, 9af9fb8c, 9af9f888}

*** ERROR: Symbol file could not be found. Defaulted to export symbols for ati3duag.dll -
Probably caused by : ati3duag.dll ( ati3duag!vGDI3DAATextOut+88906 )

[punisher101]

Nope I have'nt overlocked the Video Card.

And I don't think its memory issue because I installed brand new memory last night. Kniht I can't seem to connect to the link you sent me.

[Rollin' Rog]

Can you try different video card?

You may be needing to RMA this particular ATI if it is not overheating.

[punisher101]

Nope, it's not the video card. Changed out my video card to my old ATI 9800 PRO. I still experience the same blank blue screen crashing. (I made sure to uninstall the video drivers and reinstall them)

[Rollin' Rog]

How about CPU overheating? BIOS set to defaults?

Did you get any new minidumps after the change?

[punisher101]

Here is the newest crash dump file. BIOS is up to date and its at its defaults.

[Rollin' Rog]

This is the same as the other. The "access violation" means the ATI driver is trying to access memory owned by something else.

I don't know why you would get this on two different cards unless both were overheating.

Does your motherboard have an onboard graphics chip that is not disabled?

You might want to try the Omega version of ATI's drivers. Uninstall the ATI control panel application in Add/Remove programs first (and reboot) if you do. I believe they can be installed over the top -- although that's not the way I did it.

Didn't improve my performance any -- but definitely gave sharper, clearer graphics for the same resolution using its default settings:

http://www.omegadrivers.net/ati/ati_faq.php

[punisher101]

Ok so I tried the Omega drivers for ATI (after removing all ATI software: drivers, control panel, etc). And they were a little more stable which means I could play my 3D game a little longer then before. However I still get the blank blue screen after a certain point.

My motherboard does have an onboard graphics card however I have disabled it on the BIOS. I do have another ATI TV Wonder Video card in the PCI slot. Not sure if that would cause problems. Because its has no 3D graphics capabilities.

I have attached another dump file.

[Rollin' Rog]

What you disabled in the BIOS is not detected and listed in the Device Manager and therefore would not be a problem.

What is physically installed in a PCI slot IS detected, and even if disabled in the Device Manager is taking up resources -- you should definitely remove that.

You may also have to remove "ghost" entries per the instructions here, see "remove unusued devices":

http://www.tweakguides.com/ATICAT_4.html



The latest dump is the same as the others.

[punisher101]

I pulled out the TV wonder pro. Then I removed all ATI drivers using Drivernet.Pro. Rebooted Reinstalled the drivers for the ATI x700. Unfortunately I got the same issue even with this card alone.

BTW, I appreciate all your help Rollin Rog

[Rollin' Rog]

Shoot, never seen anything like it.

Can you reduce your settings in these games and not get an error?

By the way, both these ATI cards require connections to the power supply right? I know the 9800 does because I used to have one. Are you sure you are hooked up correctly there?