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Solved: Windows XP Restarts Randomly


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hunters's Avatar
hunters hunters is offline
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14-Nov-2006, 12:05 PM #1
Smile Solved: Windows XP Restarts Randomly
Here are my specs on this computer.
Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HOME-B65E5352BE
User Name Donna Hunter

Motherboard:
CPU Type AMD Athlon 64, 1800 MHz (9 x 200) 2800+
Motherboard Name Gigabyte GA-K8NS (5 PCI, 1 AGP, 3 DDR DIMM, Audio, LAN)
Motherboard Chipset nVIDIA nForce3 250, AMD Hammer
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Award Modular (03/02/05)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5950 Ultra (Microsoft Corporation) (256 MB)
3D Accelerator nVIDIA GeForce FX 5950 Ultra
Monitor Plug and Play Monitor [NoDB] (144014166)

Multimedia:
Audio Adapter nVIDIA MCP2-S - Audio Codec Interface

Storage:
IDE Controller NVIDIA nForce3 250 Parallel ATA Controller (v2.6)
IDE Controller NVIDIA nForce3 250 Serial ATA Controller (v2.6)
SCSI/RAID Controller NVIDIA NForce(tm) ATA RAID Class Controller
Floppy Drive Floppy disk drive
Disk Drive ST3250823AS (250 GB, 7200 RPM, SATA)
Optical Drive 56X CD-ROM (56x CD-ROM)
Optical Drive SONY DVD RW DRU-530A (DVD+RW:8x/4x, DVD-RW:4x/2x, DVD-ROM:12x, CD:40x/24x/40x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 238464 MB (234007 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech-compatible Mouse PS/2

Network:
Network Adapter NVIDIA nForce Networking Controller - Packet Scheduler Miniport (10.10.40.86)
Modem Lucent Win Modem

Peripherals:
USB1 Controller nVIDIA MCP2-S - OHCI USB 1.1 Controller
USB1 Controller nVIDIA MCP2-S - OHCI USB 1.1 Controller
USB2 Controller nVIDIA MCP2-S - EHCI USB 2.0 Controller

This computer will randomly shut down and restart at random. Could this be a memory problem?
Ideas?
sultan_emerr's Avatar
sultan_emerr sultan_emerr is offline
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Join Date: Mar 2005
Location: EL Abdula Oasis, Southern Desert
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14-Nov-2006, 12:29 PM #2
Random restarts/reboots/resets/crashes/freezes could be due to several reasons, including overheating, RAM, hardware issues, etc., just do the following and post back with the info so that we can narrow it down some.

Try rebooting(restarting) in safe mode, then go to control panel/ system / advanced Tab/ startup and recovery box/ settings button/ sytem failure and uncheck "restart on system failure" ( take the check out of automatically restart box ) , and check the Write a system event, and the Admin alert boxes (check "send admin alert"). This will force a BSOD on the next crash (freezes/restarts = crashing) that posts the Stop Error Code. On the next crash write down the exact Stop Error Code and post that exact error here back on this thread. (While you're waiting for a reply, you can put that error code in Google search, and in the MS Support Knowledge Base (KB) = to check it out.-
http://support.microsoft.com/search/?adv=1 ).


Also go to your device manager (devmgmt.msc) and check the properties and look for anything suspicious and check that the settings are where they should be.

Check:
1. Overheating(Open the case and check to see how much dust has collected inside it, and if there is alot of dust get a can of compressed air and blow the dust out and clean out all dust bunnies, etc. on the heatsink/;fan combo,etc.; and be sure all the fans are spinning and properly functioning ). Install diagonstic tools like MotherboardMonitor= http://mbm.livewiredev.com or Everest = http://www.majorgeeks.com/download4181.html , and check the tempurature.

2. Poor power supply (weak power supply or noisey / dirty electricity). If possible, swap the RAM and Power Supply (PSU) around with another computer.

3. Bad driver or drivers not updated, or a device conflict. Pull the connectors and push them back on. Reseat all of the cards. RightClick - my comp/properties/select the hardware tab/click device manager/see if there are any "!" next to anything. Try updating the drivers from the manufacturers' websites.


4. Not enough memory or bad Ram. You might need to add more Ram. Missmatched ram or a bad stick of ram will cause this also. Try reseating and or swaping the ram sticks. Make sure they are seated/snaped in firmly.
Run Memtest86: = http://www.memtest.org
and
FREE RAM Diagnostic Tool. - CST Inc.s DOS based DocMemory = http://bucarotechelp.com/computers/default.asp .


5. Could be IRQ conflict

6. Perhaps the CMOS battery on the motherboard is going bad and needs to be replaced. Check it to be sure.
Also check your pc clock's time and day, to be sure it is set correctly.

7. Hard drive could be failing.

8 Right click desktop/properties/screen saver/Power/Hibernate tab ,and make sure hibernation is not enabled, and cleann out your Cache & Cookies & Temporary Internet Files and Folder: = http://www.coloarts.state.co.us/cleanFiles.asp[/L]

9. Make sure you have updated all programs and hadrdware.

10. Motheboard short (loose screw, misplaced mounting standoff , etc.?)
hunters's Avatar
hunters hunters is offline
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14-Nov-2006, 01:21 PM #3
wow I will get right on this. thanks for the step by step directions.
sultan_emerr's Avatar
sultan_emerr sultan_emerr is offline
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14-Nov-2006, 01:37 PM #4
Quote:
Originally Posted by hunters
wow I will get right on this. thanks for the step by step directions.
You're welcome.

Isn't Wyoming the provice in your country where there were people called coyboys?
hunters's Avatar
hunters hunters is offline
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01-Dec-2006, 11:25 AM #5
That is funny!!!!! The men still outnumber the women here!!!!
Working on my stuff!!
hunters's Avatar
hunters hunters is offline
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25-Dec-2006, 05:48 PM #6
Ran many test and found that my memory is not functioning correctly.
I have 3 slots.
Everest report on memory:
--------[ Memory ]------------------------------------------------------------------------------------------------------

Physical Memory:
Total 511 MB
Used 260 MB
Free 251 MB
Utilization 51 %

Swap Space:
Total 2015 MB
Used 226 MB
Free 1789 MB
Utilization 11 %

Virtual Memory:
Total 2527 MB
Used 486 MB
Free 2040 MB
Utilization 19 %

Physical Address Extension (PAE):
Supported by Operating System Yes
Supported by CPU Yes
Active Yes

I pulled out the 2 256 memory sticks and left in the 512 memory.
However when I went to crucial.com and did a memory check it shows that I have 1 available slot and that in the other 2 slots I have 256.!?
Why does it show that I have memory in slot 2? I only have 1 stick in slot 1. Ideas????

Slot 1( 256 MB DDR PC3200) Slot 2 (256 MB) Slot 3 (EMPTY )
Maximum Memory Capacity: 1536 MB
Currently Installed Memory: 512 MB
Available Memory Slots: 1
Number of Banks: 3
Dual Channel Support: N.A.
CPU Manufacturer: AuthenticAMD
CPU Family: AMD Athlon(tm) 64 Processor 2800+ Model 12, Stepping 0
CPU Speed: 1808 MHz

Merry christmas and thanks for the help!!.
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