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profffit's Avatar
profffit profffit is offline
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16-Jan-2007, 11:42 PM #1
computer keeps rebooting
Computer keeps rebooting. It does this several times a day. Just started 2 days ago. When it reboots it says the computer has recovered from a serious error blah, blah blah. any suggestions?

This time it is my computer not the Nieghbors.

Thanks.
kiwiguy's Avatar
Member with 17,584 posts.
 
Join Date: Aug 2003
Location: New Zealand
17-Jan-2007, 03:25 AM #2
Assuming XP, turn off auto rebooting on error, and you *might* get an error screen (blue screen lockup), where you can note down the exact error and post here.

Control Panel - System - Advanced - Startup and Recovery/settings - deselect Automatically Restart, OK out.
schusterjo's Avatar
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17-Jan-2007, 06:53 AM #3
Please note this is a "general" trouble shooting guide for random reboots. If it does not apply or you have already done it then please skip and move to the next section. (The ram test and hard drive test can be ran without booting into windows, they run from a floppy or cd rom)

The best all in one trouble shooting disk that is a dos bootable (from a cd rom, you do not need to boot into windows) Just throw it into the CD rom and start using the test.
Pretty much has everything you nee to run a diag.
Hiren's BootCD 8.7

Microsoft says whenever a computer freezes or reboots (crashes) you need to run chkdsk
Start, my computer, right click on your hard drive, select properties, select tools, error checking click "check now"(chkdsk).
(General maintenance can save alot of headaches, see link below for general maintenance)

Hard drive
Download the diagnostic tool and check your hard drive
Hard Disk Drive Diagnostics/Utilities
Hard Drive Diagnostics Tools and Utilities (free webpage with many diag tools for hard drive)
Top 5 Free Hard Drive Diagnostic Tools

Overheating

Description

When your CPU overheats, it will usually cause your computer to reboot. Video card overheating causes artifacts to appear on your screen, and usually wont cause reboots.

Diagnostic

Enter BIOS upon powering on your computer. Most BIOs have a hardware monitor. Use this to check your temperatures and fan speeds.
(Access/Enter Motherboard BIOS
There is also hardware monitoring software that can check your temperatures from Windows. Your hardware monitoring software should have come with your motherboard. If you have no monitoring software, you can go to www.cpuid.com and get PC Wizard. PC Wizard is an easy to use program that will let you know what kind of temperatures you have, and what your fan speeds are at.

Causes

Usually dust building up overtime and the computer needs cleaned. A fan failure, or poor case cooling

Take a house fan and open the case blowing the fan on high into the case.
if this helps we know its heat.
Goto radio shack buy a can of PCB cleaner (printed circuit board) unplug computer for an hour, open case spray everything starting from top working down to the bottom make sure you get the cpu heatsink, Inside the power supply and video card really good, Let sit for a few hours (prefer overnight).

CPU overheating is usually caused by a failing CPU fan, improperly applied thermal paste or dust buildup on the heatsink. Fortunately, these 3 causes are easy to fix. If the CPU fan is dead, buy a new one and install it. If the thermal paste is improperly applied, remove the old paste off and apply new paste and we already covered cleaning.
Route to Product Instructions for Arctic Silver 5 (best guide on the web on how to replace thermal paste, you can buy it at Radio Shack)
Illustrated How to Replace a CPU - AMD Athlon (you can use this to remove the heatsink and cpu to clean and replace thermalpaste, Intel cpu will have a different heatsink setup but the basics are here)
Processor Electrical Specifications and CPU max temps (best lest of cpu max temps)

Power Supply (PSU) Problems
Description

It is important to have a functioning, proper size of PSU for your computer. Having an underpowered or failing PSU is often the cause for random reboots. To get an estimate of how powerful a PSU, use this PSU calculator and add about 50W to the minimum power the calculator gives you.

Diagnostic

The easiest and best way to diagnose a faulty PSU is to swap it with another one that you know is in good working order.

Flowchart for ATX Power Supply Repair
Replacing a Power Supply
Causes

PSUs just die after a while.

RAM

Description

Faulty RAM and RAM slots can cause random errors/reboots.

Diagnostic

The best way to determine if RAM is your problem is to run your computer with one stick at a time, and see if the problem occurs for either stick. This obviously doesn't apply if you only have one stick to begin with Also, try the RAM in different slots. The actual slots might be causing RAM-failing like problems. The next step is to run memtest86 to determine if you have faulty RAM.
Installing RAM replacement

Drivers
Visit the manufactures website and download the latest drivers for your hardware.

Viruses/malware/Trojans

Ad-Aware SE Personal
I run this daily
SpywareBlaster 3.5.1
I update once a week (keeps bad pages with known malware that cold cause damage from being displayed.)
Spybot - Search & Destroy
Daily or every other day
CwShredder
This is one I only use once a week or month lol but good to have
AVG Anti-Spyware
I run this daily

Download and update (update is very important before you scan) boot into safe mode (You do not need to boot into safe mode every time to run programs. Some malware cannot be fully removed or detected unless you are in Safemode, This is why I recommend running it the first time in safe mode then perhaps once a month in safe mode)

With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

Scan the computer,

Boot backup into Normal mode, download
CodeStuff Starter manage your startup programs

Disable all startup programs that you "do not" need running at startup.
----------------------------------------------------------------------------------------------------------------------------------------------------------
A guide to help keep a smooth system.
Maintain your system with Windows XP
Diskeeper
The best program to use for defragging

Last edited by schusterjo; 17-Jan-2007 at 07:50 AM..
profffit's Avatar
profffit profffit is offline
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17-Jan-2007, 11:41 AM #4
Thanks Friend. I know the log that Windows created and asks to send report had something to do with the "WER26d7.dir00" file and in there it also had "Mini0111507-01dmp" Those were on the report it generated.
bonk's Avatar
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17-Jan-2007, 11:43 AM #5
Have you turn Automatically Restart off as suggested?
profffit's Avatar
profffit profffit is offline
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17-Jan-2007, 11:55 AM #6
Yes. But even if .............why would all of a sudden the computer start rebooting it self.
bonk's Avatar
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17-Jan-2007, 11:57 AM #7
Heat could be a issue.....or power supply
profffit's Avatar
profffit profffit is offline
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17-Jan-2007, 12:47 PM #8
it just did it again and here is the windows box and report it gives

system recovered from serious error ( and here is the Log)

Error signature
BCCode:1000008e BCP1:C000005 BCP2:BF82BE19 BCP3:F31447F8
BCP4:00000000 OSVer:5_1_2600 SP:2_0 Product:256_1

Error Report Contents
The following files will be included in this error report:
C:\docume 1\admin 1\locals 1\temp\wercb6b.dir00\mini011707-01.dmp
C:\docume 1\admin 1\locals 1\temp\wercb6b.dir00\sysdata.xml

Does any of this help? It ask me to send error report.........so I normally do.
Rich-M's Avatar
Computer Specs
Member with 22,220 posts.
 
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Location: Eastern Pa
Experience: Advanced
17-Jan-2007, 01:04 PM #9
Is your system an upgrade from me to XP?
If so go here:
http://support.microsoft.com/?kbid=316424
profffit's Avatar
profffit profffit is offline
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17-Jan-2007, 02:18 PM #10
No, i believe it is XP.
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