Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

My Windows Installer is MESSED UP!


(!)

QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
28-Jan-2007, 05:04 PM #1
My Windows Installer is MESSED UP!
Techies...

I got the same problem as "Soddit", and I also tried a lot of things, such as changing the directory and renewing the reg & installing windows installer 3.1, but NOTHING.

Can somebody please help!

Below is the export content from FileFind, & below that is Hijackthis log file:


FileFind:

C:\WINDOWS\$MSI31Uninstall_KB893803v2$\msiexec.exe - 64512 Bytes
C:\WINDOWS\$NtServicePackUninstall$\msiexec.exe - 64512 Bytes
C:\WINDOWS\ServicePackFiles\i386\msiexec.exe - 77312 Bytes
C:\WINDOWS\system32\msiexec.exe - 78848 Bytes
C:\WINDOWS\system32\dllcache\msiexec.exe - 78848 Bytes

==========================================================

HiJAckThis:

Logfile of HijackThis v1.99.1
Scan saved at 20:43:33, on 28/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\BtUsrBdg.exe
C:\WINDOWS\system32\BTSetBootKey.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [BTUSRBDG] BtUsrBdg.exe
O4 - HKLM\..\Run: [BTSETBOOTKEY] BTSetBootKey.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RunDLL32.exe" NvMCTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program Files\ddd\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edge...oadManager.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1163296870546
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

==========================================================

Thanks............
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
28-Jan-2007, 07:08 PM #2
Hi, QuickSurfer

Welcome to TSG.

Your issue is different from "Soddit", in nature. Please submit a detailed description of your problem.
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
29-Jan-2007, 09:00 PM #3
My Story...
This is what happened:

Once upon a time, I came along, playing around on my PC and releasied that certain destop icons such as Encarta and Word were shown without a picture. At this point I thought it was only microsoft programs, then I noticed this happened to my Adobe Photoshop and Reader Icon too.

Then I decided to reinstall "microsoft Office XP" and got this message when the windows installer tried to start:

"This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Insaller patch package."

Then I ran "Norton WinDoctor" and discovered lots of short cut problems and loose files, and thought this could be the problem. After rectifying these, it got worse.

I lost the whole "microsoft Office XP", but could still use "Word" by opening an exsisting word document (which did not have the right icon) and opening a new page, so all functionalities were still available.

Recently I installed an older version of Word from a different package and this messed things up (for some reason this installed), I've got the icon, and it opens up but then after prompting that "significant changes have been made to Office..." in an Activation Wizard Window and that I should insert the cd and reinstall and ofcourse at this point windows installer does its thing and messes up. Then I am left with a DISABLED Word, the only thing I can do is Zoom and Print, WOOAAH!

I conlcude that windows installer fails to operate with most "exe" files. I did try to rename and renew the registration file for this poxy installer (I followed these instructions from microsoft sites & forums) and installed Windows Installer 3.1 as well , but it made no improvements.

And so my story ends here...

Can you please give this a Happy Ending!
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
29-Jan-2007, 09:12 PM #4
Hi, QuickSurfer
  1. Open HijackThis, click Config, click Misc Tools
  2. Click "Open Uninstall Manager"
  3. Click "Save List" (generates uninstall_list.txt)
  4. Click Save, copy and paste the results in your next post.
Lets test Windows Installer. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems

Ugrading Java:
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.
Let me know if successful.
__________________
Unanswered threads for 5 days will no longer be part of my subscriptions.
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
30-Jan-2007, 09:00 AM #5
The 1st uninstall_list.txt
This is before removing old JRE versions.

*****************************************************************


Ad-Aware SE Personal
Adobe Acrobat - Reader 6.0.2 Update
Adobe Acrobat 6.0.1 Professional - English, Franšais, Deutsch
Adobe Acrobat and Reader 6.0.3 Update
Adobe Acrobat and Reader 6.0.4 Update
Adobe Acrobat and Reader 6.0.5 Update
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 9 ActiveX
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Stock Photos 1.0
AnyDVD
ArcSoft PhotoImpression 4
Avance AC'97 Audio
BitTornado 0.3.7
Borland JBuilder 2005 Enterprise
ccCommon
ClickMeApp
Creative MediaSource
Crystal Reports for Borland JBuilder
Digimax Reader
Digimax V700
Digimax Viewer 2.1
DVD Shrink 3.2
EAX4 Unified Redist
EPSON Printer Software
FEAR
Hijackthis 1.99.1
HijackThis 1.99.1
Hotfix for Windows XP (KB909394)
Hotfix for Windows XP (KB926239)
hp instant support
HP Memories Disc
HP Photo and Imaging 2.1 - Scanjet 2400 Series
Internet Worm Protection
Ipswitch WS_FTP LE
J2SE Development Kit 5.0 Update 6
J2SE Runtime Environment 5.0
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
JCreator LE 3.10
K-Lite Mega Codec Pack 1.34
LimeWire 4.12.6
LiveUpdate 3.0 (Symantec Corporation)
Macromedia Dreamweaver 8
Macromedia Extension Manager
Medion Flash XL
Microsoft .NET Framework 1.1
Microsoft AutoRoute 2002
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Visio Professional 2003
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual J# .NET Redistributable Package 1.1
Microsoft Visual Studio .NET Professional 2003 - English
Microsoft Works 2003 Setup Launcher
Microsoft Works 7.0
Microsoft Works Suite Add-in for Microsoft Word
MSDN Library for Visual Studio .NET 2003
MSN Messenger 7.5
MSXML 4.0 SP2 (KB927978)
NAVShortcut
Nero OEM
NOMAD MuVo NX
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
NVIDIA Drivers
Paltalk Messenger
PowerDVD
QuarkXPress 6.1
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917537)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB929969)
Shockwave
SiS 900 PCI Fast Ethernet Adapter Driver
Skype 2.5
SPBBC
Spy Sweeper
Spybot - Search & Destroy 1.4
Symantec
TEVION DVB-T 100 Drivers
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix - KB894476
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinRAR archiver
WinVNC 3.3.3
WinZip
XTNDConnect Blue Manager 3.3
Yahoo! Messenger
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
30-Jan-2007, 09:26 AM #6
Nope, that didn't work...
I tried to do what you said, but I got the following errors when I tried to uninstall the JRE's , and I did actually do this in "Add/Remove Programs" in the control panel:


Error 1:

I got this message for all of them except update 9 & 10:

"You already have this version of JRE installed.Please uninstall the product through your add/remove programs utility before reinstalling"

Error 2:

When trying uninstall J2SE Runtime Environment 5.0 Update 9 (and update 10 too) I gott this error message:

"Error applying transforms. Verify that the specified transform paths are valid."


So what's Plan B?
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
30-Jan-2007, 12:16 PM #7
Hi, QuickSurfer

I don't believe the issue is due to the installer. I would suggest that you use the Windows Installer Cleanup utility and remove those programs in question, then reinstall. For more information about the Windows Installer Cleanup utility click here.
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
31-Jan-2007, 08:03 AM #8
It's kind of worked, BUT IT'S ALL SO STRANGE?!?
I used "Windows Install Clean Up" to remove all the old versions of JRE and then I installed JRE 6. After this it look promising because all the destop icons got their pictures back. Then I removed "Word" and "Office Xp with Frontpage" with Windows Install Clean Up, where these programs were not shown in "Add/Remove" in Control Panel. Then funny enough the Word icons on existing word documents were still there even after restarting my PC. But when I tried to open these documents, nothing happened, not even an error.

So I installed Office XP, and it worked and is still working.

Now, the exact same thing is happening with Acrobat Reader 6 Pro. This is after removing it and all its updates with Windows Install Clean Up. The only things I haven't removed are

Adobe Bridge 1.0
Adobe Common File Installer

because they might be linked to PhotoShop.

Another funny thing, when I click on Acrobat to open (even though its removed) the big picture opens(you know, with the big man doing a long jump) up showing that it is initializing the program and then windows installer opens up as well , just buzzing and trying to load something from my DVD-Roms and floppy drive, but it can't. When I press the cancel button on the window, it cancels the process and just starts again. The only way to close it is through Task Manager.

Last but not least, I tried to install Acrobat Reader 6 Pro, and it started, you know doing its thing and near the end, it through this error at me:

"Internal Error 2753. Dist_acrodist.exe"

...So..what's plan B v.2?
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
31-Jan-2007, 11:21 AM #9
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
31-Jan-2007, 09:07 PM #10
PLUS there are other errors ....
My other icons have disappeared again, apart Acrobat Reader, Dreamweaver lost it and Photoshop lost it. So I don't think it's just an Acrobat problem.

I am gonna try what you suggested for Acrobat & I let you know obviously.
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
31-Jan-2007, 09:21 PM #11
Hi, QuickSurfer

In your position I would remove and reinstall all these programs. You must remove the corresponding folder under Program Files, then reinstall.
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
01-Feb-2007, 09:24 AM #12
Reoccuring Problem with Acrobat AFTER Installation...
I done what you said, and I managed to remove all adobe applications and removed the whole Adobe file too.

Then I reinstalled Acrobat 6 Professional, and it did complete installation without the previous internal error.

Then when it came to running the program, the Picture of the Guy doing the long jump appeares showing that it is trying to initialize the program (normal) and then windows installer opened trying to "Preparing to install....." God knows what. Then the picture of the guy disappears and the windows installer window stays there continuously even when you click on the cancel button, it says cancelling and then starts with "Preparing to install....." again. Until you end the process with Task Manager.

So... what do you think? Plan C?
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
01-Feb-2007, 11:01 AM #13
Quote:
Originally Posted by QuickSurfer
I done what you said, and I managed to remove all adobe applications and removed the whole Adobe file too.

Then I reinstalled Acrobat 6 Professional, and it did complete installation without the previous internal error.

Then when it came to running the program, the Picture of the Guy doing the long jump appeares showing that it is trying to initialize the program (normal) and then windows installer opened trying to "Preparing to install....." God knows what. Then the picture of the guy disappears and the windows installer window stays there continuously even when you click on the cancel button, it says cancelling and then starts with "Preparing to install....." again. Until you end the process with Task Manager.

So... what do you think? Plan C?
That is wierd. Boot in Safe Mode. Remove Acrobat again and delete the folder under Program files. Reinstall Acrobat.
QuickSurfer's Avatar
QuickSurfer QuickSurfer is offline
Computer Specs
Member with 48 posts.
THREAD STARTER
 
Join Date: Nov 2006
Experience: Intermediate
01-Feb-2007, 11:47 AM #14
I already done that...
This is how I removed it:

My Acrobat Reader was removed using windows clean up tool, but the desktop shortcut stayed and I could still click onto it and the same thing happened which is happening now.

Then I disabled all startup programs. Then I could't delete the Adobe folder because it said it was being used bu another program, later, I found out it was a specific file, "acroiehelper.temp".

The only way I managed to delete this folder was when I booted in safe mode. But then I installed the program in normal mode.

If this is still baffeling, I can send you a new hiJackThis file?!? or something else?
JSntgRvr's Avatar
Moderator & Malware Removal Specialist with 17,284 posts.
 
Join Date: Jul 2003
Location: Puerto Rico
Experience: Advanced
01-Feb-2007, 02:57 PM #15
Hi, QuickSurfer

Lets take this step by step.

Please go to Start > Control Panel > Add/Remove Programs and remove all Acrobat software. Once done follow these steps:

Boot in Safe Mode and delete the following folder:

C:\Program Files\Adobe

Restart the computer.

1. Launch Notepad, and copy/paste the contents of the quote box below into a new Notepad file. Save it with file name options.txt and save as file type: all files to your desktop.

Quote:
RegSearch Options File

[Search]
Acrobat
Adobe

[Exclude]

[Options]
Filter=KVDLUI
2. Download Registry Search to your desktop.
  • Right click on the compressed RegSearch folder, and choose "Extract All". In the box that pops open, click "Next", then "Next" again, and then "Finish". You now have another RegSearch folder on your desktop.
  • Open the new folder, and double click on regsearch.exe
  • Click "Import" in the lower left corner and browse to the options.txt file that you just saved on your desktop. Do not choose the one in the RegSearch folder itself.
  • Click OK and Registry Search will scan your registry for the file(s), and a Notepad box will open with a report.
  • Please reply here with the entire contents of the Notepad file from RegSearch along with a Hijackthis log.
Do not reinstall Acrobat until I get back to you.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑