[angelawimo]

Hello
I am new and not sure if this the right forum.
i share this pc with my hubby and daughter.
my spouse is the main user of the pc .
im into online gaming and email and web browsing.
I cant seem to keep things working on my side of this pc.
i do have admin prive
is there anything i can do.
the pc has all the spybot s/d
adaware, crap cleaner zone alarm and avg free antivirus which he keeps updated
regulary.
thanks for any and all help
Angels

[angelawimo]

Hijack this log
Logfile of HijackThis v1.99.1
Scan saved at 9:33:55 PM, on 1/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\system32\sstray.exe
C:\WINDOWS\zHotkey.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\AVANTB~1\avant.exe
C:\DOCUME~1\MOMMY\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: Kodak EasyShare software.lnk.disabled
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: KODAK Software Updater.lnk.disabled
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: Video Poker - http://download2.games.yahoo.com/gam...s/y/vpt0_x.cab
O16 - DPF: Yahoo! Blackjack - http://download2.games.yahoo.com/gam...ts/y/jt0_x.cab
O16 - DPF: Yahoo! Checkers - http://download2.games.yahoo.com/gam...ts/y/kt4_x.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/game...ts/y/pt3_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download2.games.yahoo.com/gam...s/y/poti_x.cab
O16 - DPF: Yahoo! Spades - http://download2.games.yahoo.com/gam...ts/y/st3_x.cab
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://help.bellsouth.net/sdccommon/...ad/tgctlcm.cab
O16 - DPF: {01118A01-3E00-11D2-8470-0060089874ED} (SupportSoft Script Runner Class) - https://password.bellsouth.net/sdcco...ad/tgctlsr.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10...I.cab53083.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
O16 - DPF: {0EC4C9E3-EC6A-11CF-8E3B-444553540000} (WaveTab Control) - http://www.riffinteractive.com/setup/RiffLick.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st_current.cab
O16 - DPF: {339234B4-4E14-4280-B8B4-8BAE5AF99063} (Chess Object) - http://zone.msn.com/bingame/zpagames...p.cab53083.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10...y.cab53083.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://ozinmyland.spaces.live.com//P...d/MsnPUpld.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10...t.cab53083.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1108911313984
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/soft...ch/alaunch.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://pcpitstop.com/mhLbl.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/pro...tor/WebAAS.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames...e.cab53083.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab53083.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames...l.cab42858.cab
O16 - DPF: {D6526FE0-E651-11CF-99CB-00C04FD64497} (Microsoft MSChat Control Object) - http://www.riffinteractive.com/setup/MSChatOCX.Cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10...y.cab53852.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://pcpitstop.com/antivirus/PitPav.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

[Old Rich]

What problems are you having?

[angelawimo]

downloading the latest versons macromedia flash and guicktime.
thanks rich for your help

[Old Rich]

What happens when you try to download . .

[angelawimo]

i get error messages

[Old Rich]

What do the error messages say? . . have you tried saving the download to your hard drive and installing from there?

[angelawimo]

can you get me there?

[angelawimo]

have saved them

[angelawimo]

dont know where they went.. sorry

[Old Rich]

Download again . . when you get the download box, select Save . . then browse to your desktop and save there . . the exicute from the desktop

[angelawimo]

ok will try again
thank you

[angelawimo]

Quicktime
hkey_local_machine\software\classes\quicktimeplayerlib.
quicktime player app\clsid
verify that you have sufficient access that key or

[angelawimo]

contact your support personel..
hope this helps