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My computer slows down and freezes


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labecs's Avatar
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04-Mar-2007, 01:12 AM #1
My computer slows down and freezes
I already ran AVG in safe mode, and three other spyware busters, I deleted all the temp files. The computer works fine for a while, and all of a sudden, when I want to open a document, it freezes and doesn't open it, then i do ctrl, alt, del and the taskmanager freezes and nothing else works. So I go to start and that works, so I go to restart and then I get this error message: IAAMonitor Notify App.
Can somebody help me,please? I need to work!

Here's my hjt log:

Logfile of HijackThis v1.99.1
Scan saved at 9:04:24 PM, on 3/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\DigitalPersona\Bin\DPWinLct.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\DigitalPersona\Bin\DpHost.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Common Files\Stardock\SDMCP.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\apvxdwin.exe
C:\WINDOWS\Explorer.EXE
c:\program files\panda software\panda antivirus 2007\WebProxy.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\SecCopy\SecCopy.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Cactus Spam Filter 2.13\cactusspamfilter.exe
C:\Program Files\Calendarscope\cs.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\1-Click Answers\answers.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\MightyFax\MFNTCTL.EXE
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\PROGRA~1\1-CLIC~1\agtserv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Rebeca\Desktop\Desktop\Spyware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pogo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pogo.com/
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: 1-Click Answers - {7754C418-F62E-44aa-B169-E719E718BCFD} - C:\PROGRA~1\1-CLIC~1\IEToolbar\AnswersToolbarU.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [VAIOSurvey] c:\program files\sony\vaio survey\surveysa.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [PartSeal] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [DPAgnt] C:\Program Files\DigitalPersona\Bin\DPAgnt.exe
O4 - HKCU\..\Run: [Second Copy] "C:\PROGRA~1\SecCopy\SecCopy.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [com.codeode.cactusspamfilter] "C:\Program Files\Cactus Spam Filter 2.13\cactusspamfilter.exe" -minimized
O4 - HKCU\..\Run: [Calendarscope] "C:\Program Files\Calendarscope\cs.exe"
O4 - HKCU\..\Run: [StickerLite] C:\Program Files\MoRUN.net\Sticker Lite\sticker.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: 1-Click Answers.lnk = C:\Program Files\1-Click Answers\answers.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O4 - Global Startup: MightyFAX Controller.lnk = C:\Program Files\MightyFax\MFNTCTL.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: Answers... - file://C:\Program Files\1-Click Answers\Html\atiemenu.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Transfer by Image Converter 2 - C:\Program Files\Sony\Image Converter 2\menu.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony.com/VaioInfo.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: DPWLN - C:\WINDOWS\system32\DPWLEvHd.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: MCPClient - C:\PROGRA~1\COMMON~1\Stardock\mcpstub.dll
O20 - Winlogon Notify: WB - C:\Program Files\Stardock\Object Desktop\WindowBlinds\fastload.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Windows XP FUS Manager (DPFUSMgr) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DPFUSMgr.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
Rollin' Rog's Avatar
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Join Date: Dec 2000
Location: North of Hollywoodland
Experience: I know when to fold em'
04-Mar-2007, 03:29 AM #2
Considering all you have running it may be a resources issue.

But go ahead and answer all the questions in this list:

0 > when did the problem seem to be begin?
1 > is it very slow to boot up?
2 > do programs open slowly?
3 > does the same behavior occur both on and off the internet. Or with no connection at all?
4 > does it matter how long the system has been on, and does a restart improve things?

Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it
on and check to see that the fan is working. Sometimes it helps to physically clean the fan.

If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan (except on Dell desktops), a free utility.

5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

6 > If you open the Device Manager (run devmgmt.msc) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is DMA or PIO?

If it says PIO, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again.

*note the above will not apply to RAID drive configuratiions.
___________________________________________________________________________ _
COMMIT CHARGE

Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

Physical Memory

Total: this is your total installed ram -- "physical" memory
Available: this is the amt of real "physical" memory presently uncommitted

Commit Charge

Total: this is the combination of total physical and virtual memory currently in use
Limit: this is the total physical and virtual memory available
Peak: this is the most you have had in use in this session

Last edited by Rollin' Rog; 04-Mar-2007 at 03:36 AM..
labecs's Avatar
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04-Mar-2007, 01:29 PM #3
0 > when did the problem seem to be begin?

I started noticing it a couple of weeks ago.

1 > is it very slow to boot up?

Yes.

2 > do programs open slowly?

Yes.

3 > does the same behavior occur both on and off the internet. Or with no connection at all?

Yes

4 > does it matter how long the system has been on, and does a restart improve things?

No

Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it
on and check to see that the fan is working. Sometimes it helps to physically clean the fan.

If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan (except on Dell desktops), a free utility.

(PC) I clean it frequently.

5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

Xoft Spy - Spywear finder

6 > If you open the Device Manager (run devmgmt.msc) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is DMA or PIO?

If it says PIO, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again.

DMA

Physical Memory

Total: 1038504
Available: 383040

Commit Charge

Total: 579104
Limit: 2499396
Peak: 641852
Rollin' Rog's Avatar
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Experience: I know when to fold em'
04-Mar-2007, 03:40 PM #4
Quote:
5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

Xoft Spy - Spywear finder
How much cpu usage are you seeing here? And is it just spikes or fairly consistent?

If installed, you can disable these and other programs in a Clean Boot for testing:

First, restart in Safe Mode (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu).

In Safe Mode –

Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

See this link for detailed information:

http://support.microsoft.com/default...b;EN-US;310353

Now restart and test the issue at hand

If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

Get the idea? You want to isolate the problem to a specific startup if possible.

Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.

Note: some programs, such as STARDOCK cannot be completely disabled by this method. You would need to uninstall Stardock for complete testing; and I have seen it involved in a few "performance" issues.

Last edited by Rollin' Rog; 04-Mar-2007 at 03:48 PM..
labecs's Avatar
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05-Mar-2007, 12:33 AM #5
Ok.... I uninstalled Stardock. I had forgotten I still had it. In any case, somehow today I didn't freeze at all. So something was happening and I have the feeling it's that I had Answers.com load the news at start up and that was slowing everything down. I realized I checked that option very recently so I unchecked it and voila!

However... The system still freezes at shut down with the error message IAAMonitor Notify App.

What is that?
Rollin' Rog's Avatar
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Member with 45,855 posts.
 
Join Date: Dec 2000
Location: North of Hollywoodland
Experience: I know when to fold em'
05-Mar-2007, 01:38 AM #6
Bootup in Safe Mode, run msconfig and uncheck this item under the startup tab:

O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

Then restart and try a start and shutdown in normal mode.

I'm not exactly sure what it does -- but if you have a RAID array it may be telling you something is wrong there with one of the drives:

http://www.bleepingcomputer.com/star....exe-2074.html

If that's the case, then unchecking it is simply disabling the messenger not fixing the problem.
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