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Wireless connection "disappeared" please help!


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SamSme's Avatar
SamSme SamSme is offline
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15-Mar-2007, 12:40 PM #1
Wireless connection "disappeared" please help!
Hi,

Since a week my wireless connecion seems to have disappeared. I'm using an HP Pavillion Entertainment Notebook.

Whenever i try to turn on th wireless connection button (hp wireless assistant), it stays orange (it turns blue when its on). My wireless connection has also disappeared from my Network Connections in windows. I think my adapter (sorry dont know the right terminology) is "broadcom"

I don't know why this happened. I dont think i did anything out of the ordinary. Hp Wireless Assistant itself isn't working anymore either. It all messed up at the same time.

Can anyone help me please?

EDIT : when i search for HP Wireless Assistant in my folders, i can still open one part of the program. It says the machine is de-activated and that i should activate by turning the little switch/buttom thing. But it doesn't respond when i do.

thank in advance,

Sam
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19-Mar-2007, 04:51 AM #2
Anyone?
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forsberg9 forsberg9 is offline
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01-Apr-2007, 08:00 AM #3
Hi SamSme
I had the same problem as you and my laptop is also HP Pavilion Entertainment.

1. Fistly I tried to install drivers again but did't help. Rebooting didn't help as well.
2. Second I tried system restore to an earlier date..still didn't help.
3. I make regular backups so I restore my c: drive from the backup and the wireless was still missing. it was missing also when I ran Vista version an my V: drive.
So I decided that there is a hardware fault.
4 Finally I removed my battery and power. Pressed the power buton for 30 seconds.
Then put the battery back. Power up and open the laptop.
The wireless showed up and working fine.
I hope this helps

5. If this steps don't help..call the technical support to replace your broadcom wireles chip.
I think they should service you at home.
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01-Apr-2007, 08:08 AM #4
Welcome to TSG....

Doing what forsberg9 says is a good thing becasue it resets BIOS in laptops and that might ust be what is needed here.

How old is the laptop?

Has the Windows OS been activated thru Microsoft or the manufacturer? If it has it might have to be re-activated, are you getting a warning on bootup that your computer has x amount of days to be activated?
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27-Apr-2007, 05:48 AM #5
My wifi's gone too :)
I've got just one question before restarting the bios - will it have any impact on current settings,data,etc. ? This HW related things make always a bit nervous..

NO. (answered by myself)

but that restart dont work.. or better said, the wireless connection is still missing after restart ((

Last edited by specialista; 27-Apr-2007 at 06:00 AM..
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27-Apr-2007, 07:30 AM #6
Hi Specialista
If the restart doesn't work it maybe a hardware failure. I had the same problem as you.
Firstly the procedure I did in my previous post above helped me but then the wireless dissapering problem occured again. I tried updating BIOS and also made some changes but it didn't help. Tried placing new Wireless adapter (Laptop near to the RAM) but it didn't help as well. So finally I had no choice and contacted the HP Support (I have HP Pavilion DV6190) and they took my laptop for repair. After repair my mainboard was replaced. So my suggestion is that if there is a BIOS problem after restarting coumputer the BIOS should generate warning if some hardware component not working properly.
In my situation I didn't receive any warning about the wireless problem. The laptop behaved as there is no wireles in my laptop and I wasn't able to find it in device manager.
No pop ups warnings about the fault.
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27-Apr-2007, 08:07 AM #7
hi!
Does it work fine after that repair? I dont like this option... Firstly, because my laptop is only 8months old now - and also because I bought it in Florida and dont have international warranty(I'm from Slovakia)..
My friend has the same problem - and his laptop is even newer one.. and it is also completely different from mine - the only thing they have in common is HP wireless assistant imho..

EDIT: I have compaq presario V6030.
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27-Apr-2007, 08:35 AM #8
HP wireless
Hi Specialista. I am from UK. My laptop was repeired surprisingly for a short time. I think they have (HP Support) the same trouble in many laptops that is why repair took 2 working days. My wireless adapted card is Broadcom but I don't think is concerned with fault on the wireless card (I have the same card in my computer after repair). I tried new Intel card and didn't work as well. Updating software of BIOS didn't help and the changes I could make on my BIOS were limited and trying different settings didn't help as well. Some laptops have different BIOS where there is option for power save for some components like wireless adapter. if you have such an option in your laptop try. I don't know really what advice to give you but the supplier should repeir your laptop even if you bought your laptop abroad. Try to contact the technical department for help (mostly in India at least you can get some clues about).
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22-May-2007, 08:41 PM #9
I have the same problem as you, i also have no anwer for this

Who can help me? i have tried to do everything.

Ps: i used compag v6030us (Compaq Presario V6030US )

Thanks thanks thanks
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03-Jul-2007, 04:32 PM #10
I am having the same issue. I also have the HP Pavilion Entertainment. I have removed the card and reinserted it, and then restored original bios, no luck. I had HP send me a new wireless card, still no luck. I have tried removing the battery and holding the power button, no luck. Is the only thing left to try formatting the hard drive and reinstalling windows? Is this an HP only problem?
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05-Jul-2007, 11:56 AM #11
this is a proplem of mainboard...................
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20-Oct-2007, 11:55 PM #12
My hp V6101US notebook media edition, about ten months old, came up with the same problem, leaving me using a 14-24 kbps dial-up connection. From the looks of things on this forum and elsewhere, this definitely seems a problem unique to HP laptops, which HP is surely aware of. Yet, among all the promotional email crap HP continually sends me as reward for buying their product, they have offered no warning or advise concerning the problem. Their website has some sort of wireless analyzer download, yet it seems that one needs to be connected via wireless for it to work. A little late for that.
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01-Nov-2007, 03:48 PM #13
Question info
I work for circuit city as a firedog tech and this issue seems to be widespread with the entertainment pc, It occurs after one of the windows updates completes, im doing some research to find which specific one is causing it.
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09-Nov-2007, 05:40 AM #14
Hi Fortyse7en, thanks much for your thread.

I am having the exact same problem on a Dell Latitude X1 - everything wireless just vanished a couple of weeks ago. I'm off trying the "battery off, push power button 30s" trick.

Thanks again, keep us posted. If it's due to a Windows update I guess tons of people will have the issue!!!
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09-Nov-2007, 05:51 AM #15
Okay, 10' later - I tried the "power and battery off, pushing power button 30'' trick, but the wireless did not reappear.

How can I know whether the BIOS effectively reset?

Anxious to get more info!!!

Thanks all for your help

Olivier
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