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Windows Update Doesn't Work


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JohnWill's Avatar
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27-Mar-2007, 08:53 PM #1
Windows Update Doesn't Work
Suddenly, I noticed that Windows update no longer works. I still get automatic updates, but for some reason I can't manually update things. Anyone else seen this? If you note, they're asking to install an Active-X control, but the information bar doesn't popup to allow me to continue.

I set the security back to defaults, but that didn't seem to have an effect.
Attached Thumbnails
Windows Update Doesn't Work-winupd.jpg  
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27-Mar-2007, 09:09 PM #2
John, In the pc I posted about not POSTing, I used updates just today and they went as usual.. Wonder if you can try managing Addon's to correct the Active X. (i.e. deleting the Active X addon's so it will ask for new ones) It looks like your screenshot is from IE7.
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28-Mar-2007, 07:51 AM #3
I don't see any update add-ons, at least none that I recognize. I don't know what changed to break this... It works on other machines here, so it's obviously not a connectivity issue.
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28-Mar-2007, 07:56 AM #4
Hi John, Sorry you are experiencing problems I hope the following will help.

You cannot install some updates or programs
http://support.microsoft.com/kb/822798/

OR try this I am told that this does work.

If this problem began as the result of a Windows Update:
Microsoft Security Product Support Policy
Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).
There is no charge for support calls associated with security updates.
International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
http://support.microsoft.com/common/international.aspx

From the:
Microsoft Security Bulletin - Summary for August, 2006
http://www.net-security.org/advisory.php?id=6606

Call them. They will be familiar with what update may have caused it and the resolution of the problem.
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24-May-2007, 12:31 AM #5
Quote:
Originally Posted by JohnWill
Suddenly, I noticed that Windows update no longer works. I still get automatic updates, but for some reason I can't manually update things. Anyone else seen this? If you note, they're asking to install an Active-X control, but the information bar doesn't popup to allow me to continue.

I set the security back to defaults, but that didn't seem to have an effect.

Hi John,

I've started having the exact same problem today. How did you go? Resolve it? It's annoying me!

Cheers,
Jason
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24-May-2007, 02:00 AM #6
First set your level in security settings to a level you like then click on custom settings. Now set you activeX settings to what you prefer but make sure that You at least prompt for new ones. I just tried it on my IE7 and it works Just fine. And it has the most up to date settings.
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24-May-2007, 05:14 AM #7
Hmm.. no luck I turned all the Active X security settings to either "Allow" or "Prompt" wherever possible but still nothing. Exact same problem as in the screenshot above!

Really got me stumped!
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24-May-2007, 05:29 AM #8
could perhaps clearing the cache and IE Temp files work?
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24-May-2007, 05:35 AM #9
On the Tools menu, click Internet Options.
reset all security to default level and in advanced as well
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24-May-2007, 05:30 PM #10
Hey Guys,

Thanks for your help. I ended up uninstalling that last security update, plus rolling back to IE6 and rebooted. Still no luck.

I ran a system restore to go back a day before the problem started to which I was told that restore point couldn't be used. By that point I was tired and went to bed. Woke up this morning to find that all is good and Windows Update works fine

I'm baffled! So at the moment I'm in the process of upgrading back to IE7 and applying any Windows Updates.

Will let you know if all goes pear-shaped again.

Thanks again for all your help

Cheers,
Jason.
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durant125 durant125 is offline
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28-May-2007, 02:59 PM #11
My problem is not the exact same but I can't manually go get updates, until I turn the Auto Update service from manual to automatic. Any way around that? I've learned that this service is a real memory hog at times.
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28-May-2007, 03:16 PM #12
Yes you can. I keep auto updates off and still update all the time. What error do you get?
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elicoten elicoten is offline
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28-May-2007, 03:34 PM #13
Hi

I noticed that in the screenshot you posted there is a link specifically describing your problem. It says that "if the information bar doesn't appear or you've installed the control but still can't use this website, click here to take steps to resolve the problem".

Can you click there and see if that helps, maybe post a link to where it leads you, since I don't know what Microsoft suggest. I do know that Windows Update errors are usually quite easy to troubleshoot so perhaps the suggestions behind that link will resolve the problem.
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28-May-2007, 03:52 PM #14
Here is a pic of the error i received.
Attached Thumbnails
Windows Update Doesn't Work-winupdate_error.gif  
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elicoten elicoten is offline
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28-May-2007, 03:59 PM #15
I can see in the screenshot you had the services open in the background - what happens when you try to start those services?
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