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Mouse slows down to a jerky crawl


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Inkpat's Avatar
Inkpat Inkpat is offline
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07-Apr-2007, 12:27 PM #1
Arrow Mouse slows down to a jerky crawl
The machine is a Pentium III running XP with SP2, using Norton Anti Virus 2006 edition. Recently, I have encountered the mouse pointer operating erratically, making exaggerated moves and then, after a lot of intensive processor utilization for various tasks, the mouse pointer will slow down, moving it will result in "jumps." I am able to have computer control (it doesn't freeze up), so I close existing programs, reboot, and the mouse is fine until another extended session of use and the same thing happens. This seems to "build" from normal operation after the reboot, which eventually ends up in the mouse pointer not following the hand movement, but operating erratically. This is a normal serial mouse, the one which came with the computer, Microsoft brand. No new software has been added in almost 9 months. The problem began incrementally, about three months ago. Any suggestions?

Last edited by Inkpat; 07-Apr-2007 at 12:36 PM..
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07-Apr-2007, 01:06 PM #2
does it happen when you use a different mouse? start with the mouse first and see if thats the culprit. hope that helps.
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07-Apr-2007, 01:17 PM #3
To download HJTsetup.exe from SpyKiller To Download HijackThis go to the following at the File Repository
Click on the button for Download to the right of HijackThis Self Installer:

http://www.thespykiller.co.uk/index....tpmod;dl=item5

Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply. DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.
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07-Apr-2007, 11:39 PM #4
Here is the Hijack This abstract as requested by the previous post:

Logfile of HijackThis v1.99.1
Scan saved at 12:34:11 AM, on 4/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\America Online 7.0\waol.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = 1%2O
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS13
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{FB817E5C-1E3B-4FC5-906B-AF7B67D93997}: NameServer = 205.188.146.145
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

any indication something may not be right and affecting the buildup which slows the mouse to a hesitant crawl?
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08-Apr-2007, 12:17 AM #5
Open the task manager when this happens and look at the Processes tab.

Which process is using excess CPU time? (ignore "system idle process).

If it is svchost.exe, it is likely an issue with Windows Automatic Updates and there is a fix for this.
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08-Apr-2007, 10:02 AM #6
Yes, I did that (the last time it slowed down) and there were several svchost files showing in the processes list...one of them had an enormous number after it.
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08-Apr-2007, 12:55 PM #7
The number that is important is the one under the CPU column, not the memory. This would be a number from 0 - 99.
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10-Apr-2007, 09:31 AM #8
It took three days for this time's slowdown to occur. When it happened, a few minutes ago, the only items on the processes list which had any CPU numbers were Taskmgr.exe at 01 and SVCHOST.exe at 02 The rest were all at 00 with the exception of the one cited you said to ignore which was at 98.
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10-Apr-2007, 10:30 AM #9
When a problem is that intermittent it is very hard to troubleshoot.

Does a reboot immediately fix it? Might be memory depletion depending on what you were running.

Or the CPU could be overheated.
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10-Apr-2007, 01:10 PM #10
When the computer reboots, the problem is immediately fixed. The only pattern I can determine is, it will begin to freeze up when I am composing a message using AOL software. Of course, the other day it began acting erratically using Photoshop Elements as well.
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10-Apr-2007, 03:21 PM #11
Again, when you are experiencing the actual problem -- do this:

Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

Physical Memory

Total: this is your total installed ram -- "physical" memory
Available: this is the amt of real "physical" memory presently uncommitted

Commit Charge

Total: this is the combination of total physical and virtual memory currently in use
Limit: this is the total physical and virtual memory available
Peak: this is the most you have had in use in this session
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11-Apr-2007, 05:15 PM #12
I just had a "jerky-mouse" incident. Here are the values you requested in your last post (while the slowdown was taking place)

Physical Memory
Total: 522736
Available: 309348

Commit Charge
Total: 197892
Limit: 1278768
Peak: 596520
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11-Apr-2007, 05:29 PM #13
Hmmm, tough call there.

While your "current" total ram use is well within your installed ram -- your "peak" usage is over that. When the peak value was reached -- could be when you experienced the jerky mouse movement.

But typically you would see some process misbehaving in the Task Manager Process list -- high CPU usage -- so I'm really not sure what is happening.

You should try to find a pattern to it in terms of what you are doing when it happens.

Some times it can happen when web pages with a lot of images, data or flash media are loading.

It could also be Windows Automatic Updates downloading on you.
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12-Apr-2007, 12:29 PM #14
>>You should try to find a pattern to it in terms of what you are doing when it happens.>>

The slowdown most recently occurred when I was working in Photoshop, manipulating some large files. It actually begins with an "uncontrollable" pointer leap, randomly moving across the screen. Then, it returns to normal, but begins to go in the "freeze" direction as slow, single incidents (this can happen over a period of 5 minutes) and eventually, the major slowdown.

I have turned off the Windows Automatic Update feature.

One thing I notice, after I reboot, is there is a small red X on the Norton Icon on the taskbar (right side) which eventually disappears as the booting up process completes it's steps. This does not normally show on a normal reboot. Could this point to a possible conflict with the Norton program (Antivirus only)?
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12-Apr-2007, 01:07 PM #15
The red cross on Norton just means its disabled, Norton takes a couple of minutes to load after reboot. So this is normal. It definately seems like svchost is the problem here, if its using memmory. Are you sure its svchost.exe? Check the EXACT spelling, there was a malicious program a while back that used a name similar to this.

Are your virus definitions up to date?

Try running an external virus / malware scan. I find trend micro pretty reliable/trustworthy in this area. You can scan your computer absolutetly free from here:

http://housecall.trendmicro.com/
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