[taffydd]

Hi. My right arrow key is not working. I tried a different keyboard and it wasn't working with that either. The only thing I can think of is some time in the past I must have set it up as a short cut. But I don't know how to find out if I did. I have done every thing that XP help has to offer and that didn't work. I use my arrow keys a lot nudgeing graphics. It is frustrating not to have the right arrow key.

My computer is a Sony Pentium 4 CPU 3.20GHz
3.19 GHZ, 1.00 GB of RAM
Windows XP Home Edition Service Pack 2

Thank you,

Pam

[droeder21]

I have the exact same problem, I have searched and searched, but cant find anywhere to fix it. In Word, when i try to scroll right with it, it will type n/ . Outside of word it opens up menus, goes back in internet explorer. Its just weird. Any help would be appreciated if you have figured this out yet.

[WinstonWolf]

I am also having this problem. It just started happening recently. Please send me a message if anyone has a solution to the problem, and I will do the same.

[Jeruvy]

Have you tried deleting the hardware (the keyboard) from device manager and rebooting?

I too feel you may have something shortcut to that key and it's no longer responding properly but without knowing what you have thats capable it'll be difficult to figure out.

[WinstonWolf]

Jeruvy, thanks for the quick reply.

I did some more testing this morning after I posted my message. I noticed that the problem still exists before I log in to Windows (bullet characters appear in the password field when I press the right arrow key). The right arrow key does not work correctly in the BIOS configuration screens either.

My Dell laptop has built-in diagnostics, so I tested the keyboard and the program does not like whatever my keyboard is doing. There is an on-screen keyboard and when you press a key, it highlights the associated key on the screen. When I press the right arrow key, a bunch of keys light up on the screen. The F12 and Ins keys are also malfunctioning.

So this is probably a hardware issue. Thankfully, my laptop is still under warranty, so I will have Dell take care of it. I suggest "taffydd" and "droeder21" do the same.

Chris

[Jeruvy]

Ah a laptop keypad...

Glad you got it figured out.

[brroach]

I have the exact same problem, did you find out the tech support fix or just sent your laptop back to dell? I cannot part with this laptop for more than a few minutes!! It has just started happening to me within the last week and seems to be ramping up in frequency. So annoying...

[WinstonWolf]

Dell sent me a new keyboard overnight and I replaced it in less than 30 minutes. They send a little plastic thing that you use to open the case and instructions; they also offered to walk me through it over the phone but I was comfortable doing it myself. The old (broken) keyboard went back in the box and they paid to ship it back.

This whole thing went very smoothly. I was prepared with the failure codes or whatever from their diagnostic program. I think that prevented the whole hand-holding, let's try every obvious thing first, tech support step.

Good luck!