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Solved: Can't download Windows update


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creativ82's Avatar
creativ82 creativ82 is offline
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30-May-2007, 07:27 PM #1
Solved: Can't download Windows update
Recently, I was helped here in solving a problem with some malware and everything has been running great since then except one thing and I can't remember if it was happening before the trouble.

My problem is that while I get notified of a new Windows update, I'm unable to ever download it, either automatically or manually via a browser. The update in question is KB927891 and I don't think it's anything special but something fishy is definitely going on.

Any help would be appreciated. My HijackThis log is attached for reference.

Nick
Attached Files
File Type: log hijackthis.log (6.5 KB, 686 views)
online_fixes's Avatar
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30-May-2007, 07:57 PM #2
What kind of errors are you getting when you try and update right from Microsofts Web Site?
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creativ82 creativ82 is offline
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30-May-2007, 08:04 PM #3
Hi online_fixes,

I'm not getting any errors. I run automatic update manually and it just hangs when I click the button to download.

Nick
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managed   (Allan) managed is offline
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30-May-2007, 08:31 PM #4
This link to the Microsoft Download Centre KB927891 page will let you download the EXE file to your PC then you can install it like any other program.

http://www.microsoft.com/downloads/r...DisplayLang=en
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30-May-2007, 08:43 PM #5
Hi managed,

Thanks for the link but that's not working either and doesn't really answer the question of why it's not downloading via Automatic Update.

When I go to that link and download the update for Windows XP, I get the thank you message for downloading but a blank pop-up appears with the path "C:\Program Files\Notepad++" in the address bar. I've attached a screenshot so you can see what I'm seeing. (I apologize for the poor quality. It saves on file size.)

I've been using Notepad++ for quite some time now and never had this problem before. I'm not sure why it would show that in the address bar.

Nick
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Solved: Can't download Windows update-download.jpg  
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managed   (Allan) managed is offline
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30-May-2007, 09:02 PM #6
That's weird, never seen anything like that before, only thing that comes to mind is that somehow IE thinks it should open the file in Notepad++

Could you try a different Browser, Firefox or Opera maybe, to download the update ?
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30-May-2007, 09:26 PM #7
Firefox and Opera require some plugin to download the update and I'd prefer not to install an unnecessary plugin just for a small update.

I'm also worried that this may prevent me from getting future updates. Would that happen if I didn't download this update?
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31-May-2007, 07:31 AM #8
Anyone else have a possible solution?
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31-May-2007, 07:38 AM #9
this update requires WGA ... makes sure WGA is active on your system.

Download the latest WGA Notifications tool:

http://www.microsoft.com/downloads/d...displaylang=en
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31-May-2007, 07:44 AM #10
tRY THIS SITE:

Microsoft Genuine Advantage – Diagnostic Site
http://www.microsoft.com/genuine/diag/
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31-May-2007, 07:51 AM #11
Make sure that all adware, spyware, malware, viruses are gone, here are some tools that might help you

Ad-Aware Personal Edition
http://www.lavasoftusa.com/products/...e_personal.php

Spybot - Search and Destroy
http://www.safer-networking.org/

McAffe Stinger - A quick killer of current viruses
http://vil.nai.com/vil/stinger/

ClamWin Free Antivures - Open Source Software
http://www.clamwin.com/

AutoPatcher - an alternative way to get your Windows Updates
http://www.autopatcher.com/downloads/
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creativ82 creativ82 is offline
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02-Jun-2007, 09:23 AM #12
Sorry I haven't been able to respond until now. Thanks for responding guys. My responses are below.

Quote:
Originally Posted by The_Oracle
this update requires WGA ... makes sure WGA is active on your system.

Download the latest WGA Notifications tool:

http://www.microsoft.com/downloads/d...displaylang=en
I already have the latest WGA Notifications tool.

Quote:
Originally Posted by ozrom1e
tRY THIS SITE:

Microsoft Genuine Advantage Diagnostic Site
http://www.microsoft.com/genuine/diag/
I ran the checks for Windows and Office and everything passed.

Quote:
Originally Posted by reynoldsju
Make sure that all adware, spyware, malware, viruses are gone, here are some tools that might help you

Ad-Aware Personal Edition
http://www.lavasoftusa.com/products/...e_personal.php

Spybot - Search and Destroy
http://www.safer-networking.org/

McAffe Stinger - A quick killer of current viruses
http://vil.nai.com/vil/stinger/

ClamWin Free Antivures - Open Source Software
http://www.clamwin.com/

AutoPatcher - an alternative way to get your Windows Updates
http://www.autopatcher.com/downloads/
I have Ad-Aware and Spybot and after running both, everything is already clean. For AntiVirus, I have Norton and for a firewall, I have Zone Alarm. I'd really prefer not to have to download a separate program just to get the Windows Updates. That's what the Automatic Updates software is for.

This problem is annoying because every time I turn on my computer, it tells me that I need to install the update but since it won't work, I can't get rid of the notification.

Nick
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creativ82 creativ82 is offline
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13-Jun-2007, 07:08 PM #13
I'm having the same problem with the latest round of updates just released from Microsoft. I get notified that they're available for download but when I choose to download them, no progress is ever made.

I'm in dire need of help here. Someone please help me fix this. My HijackThis log is the same as the one posted in my first post.

Nick
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13-Jun-2007, 09:53 PM #14
Shot in the dark --install activex
creativ82's Avatar
creativ82 creativ82 is offline
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14-Jun-2007, 06:21 AM #15
frankjohn, I'm sorry but that reply is not at all helpful to me. Where would I go to do that? I never uninstalled any activex items so why would I need to install it again?
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