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Solved: Windows Cant boot, black screen before login screen


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Punker1234's Avatar
Punker1234 Punker1234 is offline
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15-Jul-2007, 04:12 PM #1
Solved: Windows Cant boot, black screen before login screen
Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyway to remove problems within safe mode? I tried removing anti-virus program thinking it might help but wont allow me.
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15-Jul-2007, 04:17 PM #2
Welcome to TSG....

If you have a Full Operating System on CD then you can try this:

1. Configure the computer to start from the CD-ROM or DVD-ROM drive. For information about how to do this, see your computer documentation, or contact your computer manufacturer.
2. Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive, and then restart your computer.
3. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
4. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
5. If you have a dual-boot or multiple-boot computer, select the installation that you have to use from the Recovery Console.
6. When you are prompted, type the administrator password, and then press ENTER (if none was set, leave it blank and press ENTER).
7. At the command prompt, type bootcfg /list, and then press ENTER. The entries in your current Boot.ini file appear on the screen.
8. At the command prompt, type bootcfg /rebuild, and then press ENTER. This command scans the hard disks of the computer for Windows XP, Microsoft Windows 2000, or Microsoft Windows NT installations, and then displays the results. Follow the instructions that appear on the screen to add the Windows installations to the Boot.ini file. For example, follow these steps to add a Windows XP installation to the Boot.ini file:

a. When you receive a message that is similar to the following message:
Total Identified Windows Installs: 1
[1] C:\Windows
Add installation to boot list? (Yes/No/All)
Press Y hit ENTER.

b. When, you receive a message that is similar to the following message:
Enter Load Identifier
This is the name of the operating system. Type the name of your operating system, and then press ENTER. The name is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.

c. When you receive a message that is similar to the following:
Enter OS Load options
Type /fastdetect, and then press ENTER.

Take the CD out of the drive.

Type exit then press ENTER.

Note: The instructions that appear on your screen may be different, depending on the configuration of your computer.
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Punker1234 Punker1234 is offline
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15-Jul-2007, 04:25 PM #3
Great, I'll go ahead and give it a try. Now to find the xp cd buried away int he closet

Have you ever encountered this problem before? Is this a common symptom for anything?
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15-Jul-2007, 04:32 PM #4
Actually I have never encountered too many of the problems that I have helped solve here, I have had this computer for five years or so and thank goodness I have had hardly a problem with it. I have encountered these problems on other peoples computers and actually they vary between the computers. Mostly it is just trying to help with problems and trying different fixes.
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Punker1234 Punker1234 is offline
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15-Jul-2007, 08:19 PM #5
Hehe, i think I'm in trouble. I go ahead and set computer to boot from CD, windows pops up and starts loading the files it needs to continue. Again, I'm running raid0, and it asks if I want to install 3rd party raid drivers, but I'm assuming I don't have too since I've already done that? Anyway, as it's loading the files, it finally says Windows is now starting.... and screen goes black, then to a blue screen of death.

Says about check your computer for viruses, and run chkdsk. I've ran it obviously and it said they were fine so then below says an error.

Stop: 0x0000007b, 0xf78d524, oxc0000034

Not sure what to do next. I'm thinking of while in safe mode, just re-install windows. I know it doesn't wipe windows that way, just does sort of refreshing of the files right? ANy other things I should try?
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Punker1234 Punker1234 is offline
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15-Jul-2007, 08:37 PM #6
Just did a little research and apparently 0x0000007b means that windows retsrta while in setup process, OR they there is some sort of a boot virus.

"You may receive a "Stop 0x0000007B" error message if your computer is infected with a boot-sector virus. Check your computer for viruses. If you find a virus, also check any floppy disks for viruses before you use them again."

http://support.microsoft.com/kb/324103

Any ideas? I'm downloading another anti-virus program to try and run, but currently AOL's Active Virus Shield wont load. I clicked it and it just does nothing in safe mode. I was told to use that because its free.
ozrom1e's Avatar
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15-Jul-2007, 09:06 PM #7
If you could try to install and run HijackThis and post a log file then one of our HJT experts would be able to read the log and determine if you have any infections.

To download HJTsetup.exe fromTrendSecure To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:

http://www.trendsecure.com/portal/en...HJTInstall.exe

Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.
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Punker1234 Punker1234 is offline
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15-Jul-2007, 09:19 PM #8
Ohh I always have Hijackthis ready. Heres the log for ya.

Logfile of HijackThis v1.99.1
Scan saved at 6:18:17 PM, on 7/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jeff\Desktop\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sd...SL/tgctlcm.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1159777509576
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1159777470951
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WMP54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe" "WMP54Gv4.exe (file missing)
JSntgRvr's Avatar
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15-Jul-2007, 09:24 PM #9
Hi, Punker1234

The problem seems before drivers are loaded. There is no visible or evident malware in that log.

Quote:
Hehe, i think I'm in trouble. I go ahead and set computer to boot from CD, windows pops up and starts loading the files it needs to continue. Again, I'm running raid0, and it asks if I want to install 3rd party raid drivers, but I'm assuming I don't have too since I've already done that? Anyway, as it's loading the files, it finally says Windows is now starting.... and screen goes black, then to a blue screen of death.
Load the 3rd party raid drivers as you are bootng fom the CD and not from the hard drive. That could be the reason for the stop message.

Try again and let us know. I am going to change ozrom1e instructions a bit. I hope you don't mind ozrom1e. Run the following command at the recovery console:

Attrib -s -h -r C:\Boot.ini
Del C:\Boot.ini
Fixboot [Drive] (See note below)
bootcfg /rebuild


Note: When you use Fixboot, you must indicate the drive where Windows is installed. For example, if Windows is installed on C:, then the command above should be Fixboot C:.
  1. When you receive a message that is similar to the following message, press Y:
    Quote:
    Total Identified Windows Installs: 1
    [1] C:\Windows
    Add installation to boot list? (Yes/No/All)
  2. You receive a message that is similar to the following message:
    Quote:
    Enter Load Identifier
  3. This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER. This is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.
  4. You receive a message that is similar to the following:
    Quote:
    Enter OS Load options
  5. When you receive this message, type /fastdetect, and then press ENTER.

Keep us posted.
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Punker1234 Punker1234 is offline
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15-Jul-2007, 09:59 PM #10
Such a silly question, but I remember there being 4 disks for Raid installation, and I can't remember which one I used. Is there an easy way to find out within windows? It was either intel or jmicron. When I boot it says press ctrl I for raid options. And it's intel matrix or something, but then after i exit that in bios when my comp boots up it says something about jmicron and has a website...

ALSOOOO***

I just was messing around to see what was starting up, so I went into msconfig and noticed that on the General tab, its on Selective startup not Normal startup... suspicious? I guess there is no harm in trying to select normal and try form there.

Last edited by Punker1234; 15-Jul-2007 at 10:15 PM..
JSntgRvr's Avatar
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15-Jul-2007, 10:13 PM #11
Quote:
Originally Posted by Punker1234
Such a silly question, but I remember there being 4 disks for Raid installation, and I can't remember which one I used. Is there an easy way to find out within windows? It was either intel or jmicron
You are not installing RAID. You are attempting to run the Recovery Console, and during the process, windows will ask you if you want to install these drivers. If you say yes, Windows will load the generic drivers for your to have access to the Windows installation.
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Punker1234 Punker1234 is offline
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16-Jul-2007, 12:02 AM #12
Alright, this is interesting.

I try to run the setup on the disc as I mentioned before. I get an error as it says windows is loading in the bottom of the screen, and its the blue screen saying I need to run chdsk etc. I try again and press F6 in the beginning to load 3rd party drivers, however I do not put a disc in. I get the blue screen error again. I then try it again with the 3rd party drivers, this time with the Intel drivers. They load, and again I get the blue screen. I try the last one, the Jmicron drivers. It works! I press R for recovery, and immediately it says windows doesn't recognized any hard drives... and it will restart in 15 seconds. I'm assuming its a RAID issue at this point? Idk, thats just a guess.
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16-Jul-2007, 09:37 AM #13
Quote:
Originally Posted by Punker1234
Alright, this is interesting.

I try to run the setup on the disc as I mentioned before. I get an error as it says windows is loading in the bottom of the screen, and its the blue screen saying I need to run chdsk etc. I try again and press F6 in the beginning to load 3rd party drivers, however I do not put a disc in. I get the blue screen error again. I then try it again with the 3rd party drivers, this time with the Intel drivers. They load, and again I get the blue screen. I try the last one, the Jmicron drivers. It works! I press R for recovery, and immediately it says windows doesn't recognized any hard drives... and it will restart in 15 seconds. I'm assuming its a RAID issue at this point? Idk, thats just a guess.
I agree with your conclusion. Is here a way you can enter the BIOS and make sure the RAID options are activated? Afterwards, boot in Safe Mode. Right click on My Computer and select Properties. Select the Hardware tab, then the Device Manager. Under Disk Drives, remove the RAID drive. Click Ok out of the properties window and restart the computer. Windows should re-detect the drive and install the drivers thereby. If the drivers are not available in your hard drive, have the RAID's Discs available for installation.

Seems that the main issue is that Windows, and possibly the BIOS, is not recognizing the RAID drive.
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Punker1234 Punker1234 is offline
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17-Jul-2007, 01:17 AM #14
I checked and double checked BIOS and made sure that its RAID is active, and I even was able to check the volume by hitting control I in startup, takes me tot he screen where i originally created the raid and it says its fine. I booted up windows, went to device manager and uninstalled the volume. I reboot the computer and it doesn't ask me for new drivers. I check and i still see that its there even though I uninstalled them. Not sure what to do next. So odd.
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17-Jul-2007, 04:36 PM #15
Hi, Punker1234

Lets ake a deeper look:

Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.
  1. Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.
    1. In the Processes group click All
    2. In the Win32 Services group click All
    3. In the Driver Services group click All
    4. In the Registry group click All
    5. In the Files Created Within group click 60 days Make sure Non-Microsoft only is UNCHECKED
    6. In the Files Modified Within group select 30 days Make sure Non-Microsoft only is UNCHECKED
    7. In the File String Search group select Non Microsoft
    8. In the Additional scans sections please press select All and uncheck non-microsoft only
  2. Now click the Run Scan button on the toolbar.
  3. The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
  4. When the scan is complete Notepad will open with the report file loaded in it.
  5. Save that notepad file
Use the Reply button and attach the notepad file here (Do not copy and paste in a reply, rather attach it to it).
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