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Blue Screen Errors! Please Help


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qasimuk qasimuk is offline
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15-Sep-2007, 06:11 AM #1
Blue Screen Errors! Please Help
Hi

After successfully receiving help regarding some other issue, I am once again back for help.

I have started receiving blue screen errors such as Page_fault_in_nonpaged_area or just a general message: a problem has been detected and windows has been shut down to prevent damage to your computer,

Please guys I really need help as within 5 mintes of startup this happens, I am quite lucky to get this posted without it crashing,

Thanks
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15-Sep-2007, 06:21 AM #2
Quote:
This Stop message usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, either main memory, L2 RAM cache, or video RAM). If hardware has been added to the system recently, remove it to see if the error recurs.
Quote:
A corrupted NTFS volume can also generate this Stop message. Run Chkdsk /f /r to detect and repair disk errors.
re-seat you memory modules on the motherboard. to check your memory modules, download Memtest86, unzip and create a bootable CD from the ISO image. boot from this CD and run all tests.
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15-Sep-2007, 06:31 AM #3
Look in C:\Windows\Minidump for crash dump files with a DMP extension. ZIP some recent ones (5-6) and post here as a ZIP or RAR file. Debug analysis of the files usually points to the problem.
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15-Sep-2007, 07:12 AM #4
only have three files all uploaded using winrar,

please let me know what you find asap,

Thanks
Attached Files
File Type: rar Minidump.rar (20.5 KB, 23 views)
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15-Sep-2007, 07:35 AM #5
The 09/02 error is 1000008E, {c0000005, aad29c35, f7961a5c, 0} in SYMTDI.SYS which is a Symantec AV system file.
The 09/15 #1 error is 50, {f793e262, 1, 8701f150, 0} in ntkrnlmp.exe which is a part of Windows.
The 09/15 #2 error is 1000008E, {c0000005, 8056ef49, a8177240, 0} in SYMEVENT.SYS which is a Symantec AV system file.

Nothing definitive since they are all different. I would run a memory test http://www.memtest.org/ since many time random blue screens are caused by RAM. And since two of the errors involved Symantec, check the Symantec website to see if there are help articles related to your blue screen codes.

If this is the same PC that had the Virtumonde infection two weeks ago and this only started happening since then, I would suspect Virtumonde (or what was done to remove it) may be the problem.
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16-Sep-2007, 07:31 AM #6
Hi

Errors are getting worse and everytime i switch the computer on i get a message saying windows has recovered from a serious error, here is the latest minidump file attached,

Thanks
Attached Files
File Type: rar Mini091607-01.rar (7.4 KB, 18 views)
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16-Sep-2007, 07:38 AM #7
another error this time bad_pool_header, file attached,

plz plz help
Attached Files
File Type: rar Mini091607-02.rar (7.6 KB, 15 views)
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16-Sep-2007, 07:56 AM #8
The first one (post #6) was a DRIVER_CORRUPTED_EXPOOL error C5, {3dc938c4, 2, 1, 805505a1}, probably caused by PCIIDEX.SYS. Since it is a one time occurence, there could be a problem with that driver (or a completely unrelated one).

A Microsoft recommended procedure for editing the registry to enable the special pool feature to isolate the actual cause of pool damage is here: http://support.microsoft.com/kb/188831/EN-US/

After enabling the feature, you have to wait for the PC to crash again and analyze the resulting minidump.

Did you try the suggestions offered in post #2?
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16-Sep-2007, 08:04 AM #9
The second one was BAD_POOL_HEADER, {20, e54e38a8, e54e38f8, c0a0221} error in SRTSP.SYS which is a Symantec AV driver.

Two of your earlier blue screens were also Symantec related. If testing the memory doesn't find a problem, I would try reinstalling your Symantec products (or replacement).
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16-Sep-2007, 08:25 AM #10
after running driver verifeir i received this on reboot;

stream.sys+705a at F692605A

plz plz help
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16-Sep-2007, 08:35 AM #11
Which may not mean anything. Try The_Oracle's suggestions from post #2.
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16-Sep-2007, 08:41 AM #12
hi

i tried to run memtest from a floppy but once the computer restarts there is only writing on the left of the screen and nothing seems to be happening, is this how it should be?
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16-Sep-2007, 08:47 AM #13
Memtest should boot the PC and run by itself. It looks like this:


It should be allowed to run for a few errors and the bottom of the screen should not turn red (errors).
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16-Sep-2007, 08:49 AM #14
i definitely did not get that screen, can you kinldy give me the download link and instructions on how to use this sfotware, will be much appreciated,

thanks
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16-Sep-2007, 09:04 AM #15
For the floppy disk version download this zip file: http://www.memtest.org/download/1.70....70.floppy.zip and extract the files.
Follow these instructions which are in a readme.txt file in the download:
Quote:
insert a blank floppy into your a: disk drive and run the install.bat file. As the install prompts you, to use memtest directly, leave the disk in the drive and reboot your machine. (from the flopppy)
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